Senior Level Customer Support Assistant Jobs
Senior level customer support assistant jobs place experienced professionals in charge of escalation ownership, process improvement, and guiding the teams and workflows that deliver consistent customer outcomes. Openings are concentrated across Technology & Software, Banking & Financial Services, and Manufacturing, with a mix of on-site, remote, and hybrid settings, and employers like Meta, The Depository Trust & Clearing Corporation (DTCC), and KLA hiring at this level now.
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Showing 5 of 119+ Senior Level Customer Support Assistant jobs
INTRODUCTION
We are hiring a Director of Operations Support in Region 4. This position will support our General Tool business line. This position will report to the Regional Vice President. We are targeting the selected candidate to be based out of one of the below markets. Applications without multi-location leadership responsibility will not be considered.
- Atlanta, GA
- Nashville, TN
- Birmingham, AL
Are you seeking an entrepreneurial, empowering workplace that allows you to:
- Develop a career track
- Leverage your current skills while developing new skills
- Work with an incredible team of people
Sunbelt Rentals—the fastest growing rental business in North America—is seeking a Director of Operations Support.
POSITION OBJECTIVE:
Focus on the strategic & tactical decisions that will drive company growth. Responsible for developing and implementing unique operating concepts and the profitable operations of the Region. Work closely with Region Staff to ensure fleet utilization, inventory maintenance, acquisition integration, implementation of policies, procedures, and safety guidelines.
POSITION RESPONSIBILITIES:
- Establish goals for the region that will continually drive company growth.
- Work with the Regional VP and District Managers on their interpretation of market landscape for strategic planning purposes.
- Identify, research and evaluate acquisition opportunities.
- Achieve and maintain buy-in with newly acquired businesses to provide a smooth transition into Sunbelt Rentals.
- Ensure appropriate alignment of the newly acquired business with Sunbelt’s core values and mission.
- Facilitate relationships between newly acquired business and Sunbelt Rentals through effective communication.
- Participate in acquisition due diligence.
- Work closely with Regional Vice President and Fleet Department personnel in identifying and evaluating disposal of equipment.
- Maintain the standardization of used equipment pricing based on parameters set forth by Sunbelt.
- Review company documentation on a continual basis in regard to fleet transactions.
- Develop, direct and monitor short-term and long-term plans consistent with overall profit and growth objectives of the region.
- Develop and direct the implementation of the operating plan.
- Maintain a positive financial posture for the region and monitor expense activity.
- Other duties as assigned.
BASIC QUALIFICATIONS:
- Must have a minimum of 6 years’ experience in corporate or multi-unit retail or rental environment.
- Must have proven track record of P/L accountability.
- Experience managing the integration of acquisitions.
- Advanced knowledge of the construction industry preferred.
- Organizational, leadership, communication and analytical skills are necessities.
- Must be computer literate.
- Must be able to travel frequently.
- Lift up to 10 pounds, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time.
OTHER REQUIREMENTS:
- Strong interpersonal skills with demonstrated success developing relationships.
- Excellent written and verbal communicator with strong presentation skills.
- Strong business and technical acumen, good analytical skills.
- Good project management skills with proven ability to manage multiple tasks and priorities.
- Computer literate with working knowledge of MS Office, spreadsheets and database applications.
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.
Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
INTRODUCTION
We are hiring a Director of Operations Support in Region 4. This position will support our General Tool business line. This position will report to the Regional Vice President. We are targeting the selected candidate to be based out of one of the below markets. Applications without multi-location leadership responsibility will not be considered.
- Atlanta, GA
- Nashville, TN
- Birmingham, AL
Are you seeking an entrepreneurial, empowering workplace that allows you to:
- Develop a career track
- Leverage your current skills while developing new skills
- Work with an incredible team of people
Sunbelt Rentals—the fastest growing rental business in North America—is seeking a Director of Operations Support.
POSITION OBJECTIVE:
Focus on the strategic & tactical decisions that will drive company growth. Responsible for developing and implementing unique operating concepts and the profitable operations of the Region. Work closely with Region Staff to ensure fleet utilization, inventory maintenance, acquisition integration, implementation of policies, procedures, and safety guidelines.
POSITION RESPONSIBILITIES:
- Establish goals for the region that will continually drive company growth.
- Work with the Regional VP and District Managers on their interpretation of market landscape for strategic planning purposes.
- Identify, research and evaluate acquisition opportunities.
- Achieve and maintain buy-in with newly acquired businesses to provide a smooth transition into Sunbelt Rentals.
- Ensure appropriate alignment of the newly acquired business with Sunbelt’s core values and mission.
- Facilitate relationships between newly acquired business and Sunbelt Rentals through effective communication.
- Participate in acquisition due diligence.
- Work closely with Regional Vice President and Fleet Department personnel in identifying and evaluating disposal of equipment.
- Maintain the standardization of used equipment pricing based on parameters set forth by Sunbelt.
- Review company documentation on a continual basis in regard to fleet transactions.
- Develop, direct and monitor short-term and long-term plans consistent with overall profit and growth objectives of the region.
- Develop and direct the implementation of the operating plan.
- Maintain a positive financial posture for the region and monitor expense activity.
- Other duties as assigned.
BASIC QUALIFICATIONS:
- Must have a minimum of 6 years’ experience in corporate or multi-unit retail or rental environment.
- Must have proven track record of P/L accountability.
- Experience managing the integration of acquisitions.
- Advanced knowledge of the construction industry preferred.
- Organizational, leadership, communication and analytical skills are necessities.
- Must be computer literate.
- Must be able to travel frequently.
- Lift up to 10 pounds, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time.
OTHER REQUIREMENTS:
- Strong interpersonal skills with demonstrated success developing relationships.
- Excellent written and verbal communicator with strong presentation skills.
- Strong business and technical acumen, good analytical skills.
- Good project management skills with proven ability to manage multiple tasks and priorities.
- Computer literate with working knowledge of MS Office, spreadsheets and database applications.
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.
Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
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Who's Hiring
Top Industries Hiring
- Technology & Software40
- Banking & Financial Services11
- Manufacturing8
- Electronics & Hardware8
- Investment & Asset Management7
Senior Level Customer Support Assistant Jobs: Frequently Asked Questions
How do I get a senior level customer support assistant job?
Employers hiring at the senior level look for candidates who have handled complex escalations independently, improved support workflows, and coached or mentored junior staff. Demonstrating measurable impact, such as reduced resolution times or improved customer satisfaction scores, sets candidates apart. Tailoring your resume to show ownership of outcomes, not just task completion, is what moves a senior-level application to the top of the pile.
Which companies hire senior level customer support assistants?
Companies hiring senior level customer support assistants right now include Meta, The Depository Trust & Clearing Corporation (DTCC), and KLA, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from mid-size to enterprise organizations that run dedicated support operations and need experienced professionals to stabilize and lead their customer-facing teams.
Are there remote senior level customer support assistant jobs?
Yes, remote and hybrid options are well represented at the senior level. About 43% of senior level customer support assistant openings are remote or hybrid as of November 2026, reflecting strong demand for experienced professionals who can operate independently and manage responsibilities without close in-person oversight. On-site roles do still exist, particularly in industries where direct customer interaction is core to the position.
What makes a customer support assistant role senior level?
Senior level customer support assistant roles are defined by scope and ownership rather than just experience. These positions involve handling the most complex or sensitive customer issues, owning quality and process standards across the team, training and mentoring less experienced colleagues, and contributing to policy or workflow decisions. The work shifts from executing tasks to setting the standard for how those tasks get done.
Which industries hire the most senior level customer support assistants?
Senior Level customer support assistant roles concentrate in Technology & Software, Banking & Financial Services, and Manufacturing, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because they operate high-volume or high-stakes customer interactions that require experienced professionals to manage quality, resolve complex issues, and maintain consistency across support functions.