Mid Level Customer Support Coordinator Jobs
Mid level customer support coordinator jobs go to professionals ready to own workflows end to end, mentor newer team members, and resolve escalations with minimal oversight. Openings across on-site, remote, and hybrid settings cover Technology & Software, Manufacturing, and Healthcare & Medical Services, with employers like Fortinet, ASM, and Amazon hiring at this level now.
Find JobsOverview
Showing 5 of 306+ Mid Level Customer Support Coordinator jobs
Job Title: Senior Desktop Support Engineer
Location: 230 Park Avenue, New York, NY
Employment Type: Contract-to-Hire
Experience Required: 5+ Years
Job Summary
We are seeking an experienced Senior Desktop Support Engineer to provide hands-on technical support and maintain the organization's IT infrastructure. The ideal candidate must have strong experience supporting Citrix environments, desktop imaging, and enterprise-level desktop deployments. Candidates must have current, hands-on experience working in a Citrix environment and must be capable of both creating/building desktop images and deploying/pushing images to end-user desktops. Experience limited to image deployment without image creation will not meet the requirement. Experience supporting law firms or professional services environments is highly preferred.
Key Responsibilities
- Provide technical support for desktop hardware, software, operating systems, user access, and complex IT issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and related IT equipment.
- Provide hands-on support for Citrix environments, including virtual desktops and remote-access solutions.
- Create, customize, maintain, and deploy desktop images across the organization.
- Perform desktop imaging, operating system installations, software deployments, upgrades, and patch management.
- Support Windows operating systems, Windows Server, Active Directory, Group Policy, Microsoft 365, and Exchange.
- Manage user accounts, permissions, application access, and employee onboarding/offboarding.
- Troubleshoot hardware, software, network connectivity, and system performance issues.
- Support virtualization technologies, PowerShell scripting, and IT automation.
- Monitor critical systems, resolve escalated technical issues, and minimize service interruptions.
- Assist with security incidents, vulnerability remediation, disaster recovery, and system restoration.
- Participate in IT infrastructure upgrades, office moves, and technology deployment projects.
- Provide after-hours maintenance and emergency technical support when required.
Required Skills & Qualifications
- Minimum 5+ years of experience in Desktop Support, Deskside Support, or IT Support Engineering.
- Current hands-on experience supporting Citrix environments is mandatory.
- Strong experience with desktop image creation/building and image deployment is mandatory.
- Experience creating, customizing, maintaining, and troubleshooting Windows desktop images.
- Experience deploying images to desktops across an enterprise environment.
- Strong knowledge of Windows operating systems, Windows Server, Active Directory, and Group Policy.
- Experience supporting Microsoft 365, Exchange, and enterprise applications.
- Knowledge of virtualization, networking, PowerShell scripting, and cloud technologies.
- Understanding of cybersecurity, access controls, vulnerability management, and IT security compliance.
- Excellent troubleshooting, communication, and customer support skills.
Preferred Qualifications
- Previous experience supporting IT environments within a law firm.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Experience supporting enterprise IT infrastructure and large-scale desktop deployments.
- Familiarity with scripting, automation tools, and version-control systems.
Job Title: Senior Desktop Support Engineer
Location: 230 Park Avenue, New York, NY
Employment Type: Contract-to-Hire
Experience Required: 5+ Years
Job Summary
We are seeking an experienced Senior Desktop Support Engineer to provide hands-on technical support and maintain the organization's IT infrastructure. The ideal candidate must have strong experience supporting Citrix environments, desktop imaging, and enterprise-level desktop deployments. Candidates must have current, hands-on experience working in a Citrix environment and must be capable of both creating/building desktop images and deploying/pushing images to end-user desktops. Experience limited to image deployment without image creation will not meet the requirement. Experience supporting law firms or professional services environments is highly preferred.
Key Responsibilities
- Provide technical support for desktop hardware, software, operating systems, user access, and complex IT issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and related IT equipment.
- Provide hands-on support for Citrix environments, including virtual desktops and remote-access solutions.
- Create, customize, maintain, and deploy desktop images across the organization.
- Perform desktop imaging, operating system installations, software deployments, upgrades, and patch management.
- Support Windows operating systems, Windows Server, Active Directory, Group Policy, Microsoft 365, and Exchange.
- Manage user accounts, permissions, application access, and employee onboarding/offboarding.
- Troubleshoot hardware, software, network connectivity, and system performance issues.
- Support virtualization technologies, PowerShell scripting, and IT automation.
- Monitor critical systems, resolve escalated technical issues, and minimize service interruptions.
- Assist with security incidents, vulnerability remediation, disaster recovery, and system restoration.
- Participate in IT infrastructure upgrades, office moves, and technology deployment projects.
- Provide after-hours maintenance and emergency technical support when required.
Required Skills & Qualifications
- Minimum 5+ years of experience in Desktop Support, Deskside Support, or IT Support Engineering.
- Current hands-on experience supporting Citrix environments is mandatory.
- Strong experience with desktop image creation/building and image deployment is mandatory.
- Experience creating, customizing, maintaining, and troubleshooting Windows desktop images.
- Experience deploying images to desktops across an enterprise environment.
- Strong knowledge of Windows operating systems, Windows Server, Active Directory, and Group Policy.
- Experience supporting Microsoft 365, Exchange, and enterprise applications.
- Knowledge of virtualization, networking, PowerShell scripting, and cloud technologies.
- Understanding of cybersecurity, access controls, vulnerability management, and IT security compliance.
- Excellent troubleshooting, communication, and customer support skills.
Preferred Qualifications
- Previous experience supporting IT environments within a law firm.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Experience supporting enterprise IT infrastructure and large-scale desktop deployments.
- Familiarity with scripting, automation tools, and version-control systems.
See All 306+ Mid Level Customer Support Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMid Level Customer Support Coordinator Job Market
Who's Hiring
- Fortinet16
- ASM6
- Amazon6
- Figma5
- Applied Materials5
Top Industries Hiring
- Technology & Software109
- Manufacturing21
- Healthcare & Medical Services20
- Consulting & Professional Services16
- Electronics & Hardware15
Mid Level Customer Support Coordinator Jobs: Frequently Asked Questions
How do I get a mid level customer support coordinator job?
Position yourself by highlighting ownership, not just task completion. Emphasize processes you built or improved, escalations you resolved independently, and any cross-functional collaboration you led. Applications stand out when they show measurable impact, such as reduced resolution times or improved customer satisfaction scores, alongside experience coordinating between support teams and other departments.
Which companies hire mid level customer support coordinators?
Companies hiring mid level customer support coordinators right now include Fortinet, ASM, and Amazon, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes primarily from established mid-size and enterprise organizations that need coordinators who can own workflows and guide junior staff without close supervision.
Are there remote mid level customer support coordinator jobs?
Yes, remote and hybrid options are well represented at this level. About 37% of mid level customer support coordinator openings are remote or hybrid as of November 2026, reflecting the proven ability of experienced coordinators to manage workflows, tools, and team communication entirely through digital channels.
How do I move up to a mid level customer support coordinator role?
Moving into mid level comes from building depth over your first few years: take on ownership of a process or queue, demonstrate you can resolve complex issues without escalating everything, and show measurable impact through metrics. Coordinators who cross-train in related areas such as QA, onboarding, or CRM administration and document that growth move into mid level roles faster.
Which industries hire the most mid level customer support coordinators?
Mid Level customer support coordinator roles concentrate in Technology & Software, Manufacturing, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to have high customer interaction volume, complex product ecosystems, or regulatory requirements that reward coordinators who can operate independently and own outcomes across the full support cycle.