Customer Support Representative Jobs in Kansas

INTRODUCTION

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

THE OPPORTUNITY

The Associate Sales Representative is a field-based position based in Wichita, KS in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

WHAT YOU’LL WORK ON

Operating with general guidance, offers engineering, sales, educational, and technical support to address field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM products.

KEY RESPONSIBILITIES:

• Acts as a clinical interface between the medical community and the business. Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
• Provides engineering, sales, education, and clinical support in response to field inquiries on as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players.
• Develops, leads and/or facilitates trainings and other programs on CRM products to healthcare professionals.
• Provides additional back-up support to CRM Sales Representatives.

QUALIFICATIONS

• Bachelor’s Degree or four years of relevant work experience in lieu of a bachelor’s degree
• 1-2 years of successful sales or related business experience with proven leadership, preferably within the medical device industry
• Well organized, capable of juggling multiple projects and accustomed to tight deadlines.
• Excellent personal computer skills including MS Excel, Word, Outlook and Power Point.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multitasks, prioritizes and meets deadlines in timely manner.
• Strong organizational and follow-up skills, as well as attention to detail.
• Excellent interpersonal, verbal, written and presentation skills.
• Schedule flexibility for case coverage and client meetings after hours and on weekends.
• Ability to work with excel, PowerPoint and other reporting programs to manage sales and territory data.
• Ability to interpret and use sales data to manage territory and accounts effectively.
• Ability to travel approximately 25-50% of the time, dependent on territory geography.

PREFERRED QUALIFICATIONS:

• Experience with direct quota attainment and performance metrics.
• Utilized as entry level role for those coming in outside of the CA Associate program with minimum of:
• 1 year of experience or program certificate such as ATI, PrepMD, etc.
• Ability to become fully certified on CRM products within 2 years.
• Strong technical aptitude.
• Prior experience in a clinical setting or equivalent training/education in a related field.

COMPENSATION

• The base pay for this position is $43,900.00 – $109,200.00. In specific locations, the pay range may vary from the range posted.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.