Director Of People Jobs in Massachusetts

APPLICATION PROCEDURE:

Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Monday, July 06, 2026. Please be sure to identify the position you are applying for.

GENERAL DESCRIPTION:

Under the direction of the Chief of Public Housing Programs and Compliance or their designee, the Assistant Director is responsible for managing the day-to-day operations of a portfolio of public housing developments comprising between 2,500 and 4,000 units. Responsibilities include supervision of Public Housing Management staff, oversight of customer service, lease enforcement, and program compliance; including, but not limited to, annual and interim recertifications. This position works in close partnership with maintenance teams to ensure properties are safe, clean, and well-maintained.

DUTIES & RESPONSIBILITIES:

• Oversees the effective management of public housing programs and developments, including rent collection, lease compliance, recertification, reporting, staff training, and other routine management functions.
• Directly supervises lead Property Managers within the assigned region to set and monitor staff performance, support professional development, and ensure achievement of goals and metrics.
• Reviews and submits performance reports for assigned staff on a regular basis to ensure compliance with reporting requirements and established performance standards.
• Identifies staff development and training needs; develops and delivers training in those areas as needed.
• Collaborates with residents, management, and Public Safety to ensure adequate security is maintained at all developments and resident safety is prioritized.
• Works collaboratively across regions and departments to ensure Agency goals are met or exceeded.
• Develops and implements resident services programs at assigned developments in coordination with the Community Services Department.
• Monitors and manages private management contracts as required.
• Provides direction, leadership, guidance, and mentoring to all assigned staff.
• Implements sound planning and budgeting practices in accordance with Agency policies and procedures.
• Engages with resident organizations to inform policy development and resolve development-level issues.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS & EXPERIENCE:

A Bachelor’s Degree and at least 12+ years of housing management experience are required. 5+ years of professional experience in providing service to low-income populations and in dealing with constituencies with diverse ethnic backgrounds is required. Excellent written and oral communication skills. Ability to use basic Windows word processing and spreadsheet applications required.

BHA BENEFITS:

BHA’s generous benefits package includes 12 paid holidays, 5 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.

About us:

Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.

EQUAL OPPORTUNITY:

BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.