Senior Level Incident Manager Jobs
Senior level incident manager jobs put experienced professionals in charge of major incident response strategy, cross-functional escalation ownership, and the teams and processes that keep critical systems resilient. Openings concentrate across Technology & Software, Consulting & Professional Services, and Retail, with a mix of on-site, remote, and hybrid roles, and employers like Adobe, GEICO, and Charles River Associates hiring at this level now.
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Showing 5 of 40+ Senior Level Incident Manager jobs
Position Purpose:
The Principal, Systems Engineering, guides the development, maintenance, and support of The Home Depot's technical infrastructure that includes network, hardware, database, and system software components. They have an in-depth understanding of the technology landscape and act as the face of the Systems Engineering group to other areas of the organization. In addition, they provide technical guidance to more junior Systems Engineers.
Key Responsibilities:
40% Strategy & Planning:
Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives
Leads the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
Researches and designs best fit infrastructure, network, database, and security architectures for products
Guides the proactive creation and maintenance of tools for monitoring and support
Leads project budgeting, planning, and management across multiple efforts and teams
Develops and delivers formal training courses
Visits with operational units (e.g., warehouses, stores, data centers) to understand needs and build relationships
20% Delivery & Execution:
Guides configuration, debugging, and support for infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Guides field and corporate roll-outs of technology
Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
Creates and optimizes specifications for complex technology solutions
Produces and manages purchase requests for hardware and software
Creates technical white papers and thought leadership
Creates and enforces process standards
Leads disaster recovery planning and engineering efforts
Collaborates with other leaders to drive build versus buy decisions with regard to technology
30% Support & Enablement:
Collaborates with product and project teams to understand needs and enable them with infrastructure
Guides technology architecture design review efforts for project and product teams
Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases and security; optimizes and tunes performance as appropriate
Guides root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
Guides maintenance, upgrades, and support for existing systems and infrastructure to ensure operational stability
Acts as a vendor relationship manager
Guides the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
Provides application support for software running in production
Guides the creation of scripts and tools that drive automation and enable product teams and end users to move towards self service
Acts as a mentor to more junior Systems Engineers
10% Learning:
Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure
Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
Leads learning efforts inside the organization focused on systems engineering
Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
Direct Manager/Direct Reports:
Typically reports to the Systems Engineer Manager or Sr. Manager, Technology Director or Sr. Director.
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Must be legally permitted to work in the United States
Preferred Qualifications:
6-8 years of relevant work experience
Professional experience in all areas of Systems Engineering - Infrastructure, Network , Database, and Security; proficiency in at least 2 areas and mastery of at least 1
Mastery of working as part of a collaborative, cross-functional, modern engineering team
Proficiency in infrastructure, network, database, or security troubleshooting and remediation; experience with at least one other
Proficiency in installing and upgrading applications or databases and performing system maintenance
Proficiency in networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
Mastery of debuggers, runtime analysis, library systems, compiled programming, and software update tools
Mastery of complex system and environment analysis, design, and optimization
Experience with system and software deployment automation
Proficiency in object oriented programming languages (preferably Java), distributed computing environments, and code reviews
Experience with middleware design and development
Proficiency in system security design and management
Proficiency in disaster recovery planning and engineering
Proficiency in monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases
Proficiency in operating system commands and utilities as well as scripting
Proficiency in working with cloud platforms such as GCP and Azure
Proficiency in supporting a 24x7 retail operation
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
No additional education
Minimum Years of Work Experience:
6
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Cultivates Innovation: Creating new and better ways for the organization to be successful
Drives Results: Consistently achieving results, even under tough circumstances
Global Perspective: Taking a broad view when approaching issues; using a global lens
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Apply End Date: 07/17/2026
Position Purpose:
The Principal, Systems Engineering, guides the development, maintenance, and support of The Home Depot's technical infrastructure that includes network, hardware, database, and system software components. They have an in-depth understanding of the technology landscape and act as the face of the Systems Engineering group to other areas of the organization. In addition, they provide technical guidance to more junior Systems Engineers.
Key Responsibilities:
40% Strategy & Planning:
Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives
Leads the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
Researches and designs best fit infrastructure, network, database, and security architectures for products
Guides the proactive creation and maintenance of tools for monitoring and support
Leads project budgeting, planning, and management across multiple efforts and teams
Develops and delivers formal training courses
Visits with operational units (e.g., warehouses, stores, data centers) to understand needs and build relationships
20% Delivery & Execution:
Guides configuration, debugging, and support for infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Guides field and corporate roll-outs of technology
Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
Creates and optimizes specifications for complex technology solutions
Produces and manages purchase requests for hardware and software
Creates technical white papers and thought leadership
Creates and enforces process standards
Leads disaster recovery planning and engineering efforts
Collaborates with other leaders to drive build versus buy decisions with regard to technology
30% Support & Enablement:
Collaborates with product and project teams to understand needs and enable them with infrastructure
Guides technology architecture design review efforts for project and product teams
Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases and security; optimizes and tunes performance as appropriate
Guides root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
Guides maintenance, upgrades, and support for existing systems and infrastructure to ensure operational stability
Acts as a vendor relationship manager
Guides the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
Provides application support for software running in production
Guides the creation of scripts and tools that drive automation and enable product teams and end users to move towards self service
Acts as a mentor to more junior Systems Engineers
10% Learning:
Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure
Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
Leads learning efforts inside the organization focused on systems engineering
Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
Direct Manager/Direct Reports:
Typically reports to the Systems Engineer Manager or Sr. Manager, Technology Director or Sr. Director.
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Must be legally permitted to work in the United States
Preferred Qualifications:
6-8 years of relevant work experience
Professional experience in all areas of Systems Engineering - Infrastructure, Network , Database, and Security; proficiency in at least 2 areas and mastery of at least 1
Mastery of working as part of a collaborative, cross-functional, modern engineering team
Proficiency in infrastructure, network, database, or security troubleshooting and remediation; experience with at least one other
Proficiency in installing and upgrading applications or databases and performing system maintenance
Proficiency in networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
Mastery of debuggers, runtime analysis, library systems, compiled programming, and software update tools
Mastery of complex system and environment analysis, design, and optimization
Experience with system and software deployment automation
Proficiency in object oriented programming languages (preferably Java), distributed computing environments, and code reviews
Experience with middleware design and development
Proficiency in system security design and management
Proficiency in disaster recovery planning and engineering
Proficiency in monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases
Proficiency in operating system commands and utilities as well as scripting
Proficiency in working with cloud platforms such as GCP and Azure
Proficiency in supporting a 24x7 retail operation
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
No additional education
Minimum Years of Work Experience:
6
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Cultivates Innovation: Creating new and better ways for the organization to be successful
Drives Results: Consistently achieving results, even under tough circumstances
Global Perspective: Taking a broad view when approaching issues; using a global lens
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Apply End Date: 07/17/2026
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Find JobsSenior Level Incident Manager Job Market
Who's Hiring
- Adobe4
- GEICO4
- Charles River Associates4
- Apple2
- Block2
Top Industries Hiring
- Technology & Software8
- Consulting & Professional Services6
- Retail4
- Insurance4
- Electronics & Hardware3
Senior Level Incident Manager Jobs: Frequently Asked Questions
How do I get a senior level incident manager job?
Employers at this level want candidates who have led major incident response end-to-end, not just participated. Prioritize experience owning post-incident reviews, driving process improvements, and coordinating across engineering, operations, and executive stakeholders. Certifications like ITIL 4 Managing Professional or relevant cloud platform credentials strengthen your candidacy, and a portfolio of measurable improvements to mean time to resolution or incident frequency gives hiring managers a concrete reason to advance you.
Which companies hire senior level incident managers?
Companies hiring senior level incident managers right now include Adobe, GEICO, and Charles River Associates, based on current listings on Migrate Mate as of July 2026. Hiring at this level tends to concentrate in large enterprises, managed service providers, and high-availability technology organizations where the cost of downtime is significant and incident leadership carries direct business impact.
Are there remote senior level incident manager jobs?
Yes, though availability varies by employer and sector. About 41% of senior level incident manager openings are remote or hybrid as of July 2026, reflecting how broadly distributed engineering and operations teams have become. Fully remote roles are most common at technology companies and managed service providers, while financial services and healthcare organizations more often require on-site or hybrid presence.
What makes an incident manager role senior level?
Senior level roles carry broader ownership than mid-level positions. Expectations typically include defining incident response frameworks, leading major or critical severity incidents independently, conducting blameless post-mortems that drive systemic change, and mentoring junior team members. Senior incident managers often influence tooling decisions, collaborate with engineering leadership on reliability strategy, and are accountable for measurable improvements in incident metrics across the organization.
Which industries hire the most senior level incident managers?
Senior Level incident manager roles concentrate in Technology & Software, Consulting & Professional Services, and Retail, based on current listings on Migrate Mate as of July 2026. These sectors share a dependence on continuous uptime, complex technology infrastructure, and regulatory accountability, all of which create sustained demand for experienced professionals who can lead incident response at scale and build resilience into operations over time.