Entry Level Information Technology Operations Team Lead Jobs
New grad information technology operations team lead jobs welcome recent graduates and entry level candidates with little to no experience, where internship work or hands-on lab projects can outweigh a long resume when employers evaluate who to hire. Most openings are on-site roles across Education, Consulting & Professional Services, and Staffing & Recruiting, with employers like Virginia Community College System, Jobot, and Deloitte hiring at this level now.
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IT Support Assistant (Provisional) - Department of Information Technology
GENERAL DUTIES
I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.
Work tasks include as:
- Operating, transporting, adjusting, and installing/configuring computing and related equipment
- Communicating with technology users and staff to understand, identify, document and resolve problems
- Performing simple repairs to computing and related equipment.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/
CONTRACT TITLE
IT Support Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
ABOUT THE COLLEGE
John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) led by President Karol V. Mason, and an internationally recognized leader in educating for justice. John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.
POSITION OVERVIEW
Reporting to the Daytime Coordinator of Classroom and Lab Support Services we seek an experienced and highly skilled IT Desktop Support Technician for Level 2 (L2) IT support. This role provides advanced technical support, resolves complex IT issues. The ideal candidate will have a deep understanding of IT systems, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.
In addition to the general duties listed above, the incumbent will have to perform (or be responsible for) the following specific duties:
Provide tier 2 in-person and phone support to troubleshoot and address software, hardware, and network configuration issues within a Microsoft Windows and Macintosh OS X environment
Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment and technology deployments
Follow established Client Service procedures and practices to effectively resolve or escalate issues and document troubleshooting and resolutions within the college ticketing system
Collaborate with other IT teams (e.g., Network, Telephone, Security, Systems) to resolve cross-functional issues
A+, Security +, Network +, Apple and/or Microsoft certifications a plus
Help deploy and maintain desktop computing infrastructure, including IT resources in classrooms, general-use/departmental computer labs, and public areas
Participate in IT projects, including system upgrades, migrations, and new technology implementations
Provide guidance and mentoring to Level 1 support staff
Manage and maintain desktop images, software packages, and deployment systems
Maintain peripherals including but not limited to projection systems, audio visual devices and video conferencing equipment Perform other tasks as requested by the CLSS Coordinators.
MINIMUM QUALIFICATIONS
High School Diploma, G.E.D., or equivalent
Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
Demonstrated English Language proficiency
A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
OTHER QUALIFICATIONS
PREFERRED QUALIFICATIONS
At least 12 months of experience providing tier-1 or better IT desktop support in a large Windows and Apple environment
Strong Knowledge of Microsoft Office and MS 365
Knowledge of IT Service Desk Management Software
Knowledge of IT security and networking fundamentals
A+, Security=, Network+, Apple and /or Microsoft certification
Outstanding customer service skills
Ability to effectively communicate verbally and in writing
Work to high standards on assignments with minimum supervision
Self-motivated with a desire to consistently deliver high-quality service
Willingness to constantly improve technical skills and customer service.
COMPENSATION
New hire: $44,746*
Incumbent: $50,564.
- this rate will apply for the first 24 months of employment.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
If you are viewing the job posting on John Jay College website or in CUNYfirst, please select the "Apply Now" button. If you are viewing the job posting on any other website, please follow the instructions below:
- Go to www.cuny.edu and click on "Employment"
- Click "Search job listing"
- Click on "More options to search for CUNY jobs"
- Search by Job Opening ID number (Job ID 33099)
- Click on the "Apply Now" and follow the instructions.
Once you have registered or logged in with your username and password, upload your cover letter, resume, and at least three letters of recommendation as one document.
CLOSING DATE
Review of the resumes will begin on November 23, 2026.
Posting will close on November 30, 2026.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 33099
Location: John Jay College
Job Type: Full-Time
IT Support Assistant (Provisional) - Department of Information Technology
GENERAL DUTIES
I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.
Work tasks include as:
- Operating, transporting, adjusting, and installing/configuring computing and related equipment
- Communicating with technology users and staff to understand, identify, document and resolve problems
- Performing simple repairs to computing and related equipment.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/
CONTRACT TITLE
IT Support Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
ABOUT THE COLLEGE
John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) led by President Karol V. Mason, and an internationally recognized leader in educating for justice. John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.
POSITION OVERVIEW
Reporting to the Daytime Coordinator of Classroom and Lab Support Services we seek an experienced and highly skilled IT Desktop Support Technician for Level 2 (L2) IT support. This role provides advanced technical support, resolves complex IT issues. The ideal candidate will have a deep understanding of IT systems, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.
In addition to the general duties listed above, the incumbent will have to perform (or be responsible for) the following specific duties:
Provide tier 2 in-person and phone support to troubleshoot and address software, hardware, and network configuration issues within a Microsoft Windows and Macintosh OS X environment
Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment and technology deployments
Follow established Client Service procedures and practices to effectively resolve or escalate issues and document troubleshooting and resolutions within the college ticketing system
Collaborate with other IT teams (e.g., Network, Telephone, Security, Systems) to resolve cross-functional issues
A+, Security +, Network +, Apple and/or Microsoft certifications a plus
Help deploy and maintain desktop computing infrastructure, including IT resources in classrooms, general-use/departmental computer labs, and public areas
Participate in IT projects, including system upgrades, migrations, and new technology implementations
Provide guidance and mentoring to Level 1 support staff
Manage and maintain desktop images, software packages, and deployment systems
Maintain peripherals including but not limited to projection systems, audio visual devices and video conferencing equipment Perform other tasks as requested by the CLSS Coordinators.
MINIMUM QUALIFICATIONS
High School Diploma, G.E.D., or equivalent
Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
Demonstrated English Language proficiency
A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
OTHER QUALIFICATIONS
PREFERRED QUALIFICATIONS
At least 12 months of experience providing tier-1 or better IT desktop support in a large Windows and Apple environment
Strong Knowledge of Microsoft Office and MS 365
Knowledge of IT Service Desk Management Software
Knowledge of IT security and networking fundamentals
A+, Security=, Network+, Apple and /or Microsoft certification
Outstanding customer service skills
Ability to effectively communicate verbally and in writing
Work to high standards on assignments with minimum supervision
Self-motivated with a desire to consistently deliver high-quality service
Willingness to constantly improve technical skills and customer service.
COMPENSATION
New hire: $44,746*
Incumbent: $50,564.
- this rate will apply for the first 24 months of employment.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
If you are viewing the job posting on John Jay College website or in CUNYfirst, please select the "Apply Now" button. If you are viewing the job posting on any other website, please follow the instructions below:
- Go to www.cuny.edu and click on "Employment"
- Click "Search job listing"
- Click on "More options to search for CUNY jobs"
- Search by Job Opening ID number (Job ID 33099)
- Click on the "Apply Now" and follow the instructions.
Once you have registered or logged in with your username and password, upload your cover letter, resume, and at least three letters of recommendation as one document.
CLOSING DATE
Review of the resumes will begin on November 23, 2026.
Posting will close on November 30, 2026.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 33099
Location: John Jay College
Job Type: Full-Time
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Entry Level Information Technology Operations Team Lead Jobs: Frequently Asked Questions
How do I get an entry level information technology operations team lead job?
Start by building hands-on experience through internships, lab environments, or academic IT projects that demonstrate you can coordinate workflows and support operations teams. Employers at this level look for candidates who understand basic IT service management, can communicate across teams, and show initiative. Certifications like CompTIA A+, ITIL Foundation, or a relevant degree give your application a concrete edge over equally inexperienced candidates.
Which companies hire entry level information technology operations team leads?
Companies hiring entry level information technology operations team leads right now include Virginia Community College System, Jobot, and Deloitte, based on current listings on Migrate Mate as of November 2026. At this experience level, hiring tends to come from mid-size technology firms, managed service providers, and large enterprises with structured junior leadership programs.
Are there remote entry level information technology operations team lead jobs?
Yes, though the majority of entry level postings still prefer on-site or hybrid arrangements given the coordination nature of the role. About 18% of entry level information technology operations team lead openings are remote or hybrid as of November 2026, so candidates open to on-site work will find a wider pool of opportunities at this stage.
Are these new grad information technology operations team lead jobs?
Yes, many of these postings are new grad and junior roles that explicitly welcome recent graduates with zero to two years of experience. A new grad friendly posting typically calls out that internship experience, academic projects, or a demonstrated ability to lead a small team counts in place of full-time work history, making these accessible to candidates coming directly out of a degree program or technical bootcamp.
Which industries hire the most entry level information technology operations team leads?
Entry Level information technology operations team lead roles concentrate in Education, Consulting & Professional Services, and Staffing & Recruiting, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at the entry level because they run large, distributed IT environments that require junior coordinators to keep daily operations running while senior staff focus on strategic infrastructure work.