Mid Level Information Technology Service Desk Team Lead Jobs

Mid level information technology service desk team lead jobs go to professionals ready to own service operations end to end, mentor junior technicians, and drive team decisions with minimal oversight. Roles are available across on-site, remote, and hybrid settings in Healthcare & Medical Services, Education, and Technology & Software, with employers like Indiana University Health, Rexel, and Walmart hiring at this level now.

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Overview

Open roles85
Top stateNew York
Top employerIndiana University Health
Top cityNew York, NY
Work type64% On-site
Top industryHealthcare

Showing 5 of 85+ Mid Level Information Technology Service Desk Team Lead jobs

Information Security Analyst Senior
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New 11h ago
Information Security Analyst Senior
Elevance Health
Severn, Maryland
Cybersecurity
IT Support
Network Engineering
$108k - $162k/yr
Hybrid
Bachelor's degree
10,000+

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Manager Information Security
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New 17h ago
Manager Information Security
DXC Technology
Washington, Washington DC
Cybersecurity
Cloud & DevOps
Technical Product & Program Management
Security Engineering
DevOps
Technical Program Management
$132k - $246k/yr
On-Site
Bachelor's
10,000+

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Research Information and Analytics Specialist
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New 17h ago
Research Information and Analytics Specialist
Montclair State University
Montclair, New Jersey
Administrative & Office Support
Business Analysis
Project Management
$97k - $115k/yr
Bachelor's degree in information technology
1,001-5,000

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Information Technology Auditor
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New 23h ago
Information Technology Auditor
KPG99 INC
Richmond, Virginia
Finance
Accounting
Compliance & Legal
Audit
Compliance & Risk
On-Site
Bachelor's

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Information Technology Project Manager
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New 23h ago
Information Technology Project Manager
KPG99 INC
Poughkeepsie, New York
Project & Program Management
Project Management
Program Management
Hybrid
Bachelor's

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Mid Level Information Technology Service Desk Team Lead Job Market

Who's Hiring

Indiana University Health5 open roles
Rexel3 open roles
Walmart3 open roles

Top Industries Hiring

  • Healthcare & Medical Services23
  • Education11
  • Technology & Software9
  • Distribution & Wholesale5
  • Retail3

Mid Level Information Technology Service Desk Team Lead Jobs: Frequently Asked Questions

How do I get a mid level information technology service desk team lead job?

Position yourself by highlighting hands-on experience owning service desk workflows, resolving escalated tickets, and coaching junior staff. Employers at this level want candidates who have led small teams or projects, improved response metrics, and can demonstrate accountability for outcomes. Certifications like CompTIA A+, ITIL Foundation, or HDI Team Lead strengthen your application and signal readiness to lead without close supervision.

Which companies hire mid level information technology service desk team leads?

Companies hiring mid level information technology service desk team leads right now include Indiana University Health, Rexel, and Walmart, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of organizations, including large enterprises building out IT support infrastructure and mid-size firms that need experienced team leads to manage day-to-day service delivery.

Are there remote mid level information technology service desk team lead jobs?

Yes, though availability varies by employer and industry. About 36% of mid level information technology service desk team lead openings are remote or hybrid as of November 2026, reflecting broader adoption of distributed IT support models. Many remote roles still require occasional on-site presence for team meetings or critical incidents, so confirm the specific arrangement with each employer before applying.

How do I move up to a mid level information technology service desk team lead role?

Moving from entry level to mid level takes deliberate skill-building over several years. Focus on deepening technical troubleshooting expertise, taking ownership of projects like process improvements or onboarding programs, and stepping into informal leadership by mentoring newer colleagues. Earning certifications such as ITIL or CompTIA Network+ and tracking measurable results, like reduced ticket resolution times, makes the case for a formal team lead title.

Which industries hire the most mid level information technology service desk team leads?

Mid Level information technology service desk team lead roles concentrate in Healthcare & Medical Services, Education, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large internal user bases or customer-facing support operations that require experienced leads to maintain service quality and keep distributed teams aligned and productive.