Senior Level Information Technology Support Assistant Jobs
Senior level information technology support assistant jobs place experienced professionals in charge of technical infrastructure decisions, support team leadership, and the complex escalations that define organizational IT reliability. Openings are concentrated across Technology & Software, Education, and Consulting & Professional Services, with a mix of on-site, remote, and hybrid settings, and employers like SentiLink, Match, and MTSI hiring at this level now.
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INTRODUCTION
Job Title: Information Systems Engineers
Working Title: Slack Information Systems Engineer III
Career Progression Track: P00
Track Level: P3 - Career
FLSA Code: Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week: 40
Full Time or Part Time? Full Time
Shift: Day
Work Schedule Summary: Monday through Friday (with on call responsibilities)
VP Area: President
Department: 00428 - UIT - Network & Comm. Srvs
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $90,000.00 to 120,000.00
Close Date: 02/12/2027
Priority Review Date (Note - Posting may close at any time)
JOB SUMMARY
- Design, develop, maintain, and support the technical infrastructure and system software that enable the University’s Slack Enterprise Grid environment.
- Lead the evaluation, design, implementation, configuration, and ongoing administration of Slack Enterprise capabilities, including identity and access management, automated user provisioning and deprovisioning, security and compliance controls, data retention, workspace and channel governance, integrations, reporting, and incident response.
- Partner with customers and internal service teams to define business and technical requirements, recommend cost-effective solutions, and support user migrations, onboarding, and service deployments.
- Research and recommend best-fit collaboration, infrastructure, security, and integration architectures that meet University standards for reliability, privacy, compliance, and usability.
- Guide complex configuration, troubleshooting, debugging, change management, and quality-control activities; investigate root causes of significant issues; and recommend preventative measures and operational improvements.
- Maintain technical documentation, knowledge articles, support procedures, and governance standards, while identifying opportunities for automation and continuous improvement.
- This position requires demonstrated experience supporting Slack Enterprise Grid or a comparable enterprise collaboration platform, along with expertise in SaaS administration, identity integration, customer support, and enterprise service operations. The engineer performs complex, high-impact work with minimal supervision and broad latitude for independent judgment.
ABOUT UIT
University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
ABOUT THE UNIVERSITY OF UTAH
Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
- Implement and configure the Slack Enterprise Grid tenant, including enterprise settings, security controls, identity integration, provisioning, and administrative workflows.
- Coordinate the migration of approximately 4,000 existing University staff and faculty personal Slack accounts into the enterprise environment.
- Partner with OSL to establish Slack as a University service offering and support customer onboarding, licensing, and deployments.
- Work directly with customers to define requirements, configure Slack solutions, and resolve access, migration, and collaboration issues.
- Administer users, roles, workspaces, channels, security, compliance, reporting, and platform governance.
- Monitor platform health; respond to incidents; coordinate changes; and work with Slack and internal service teams to resolve technical issues.
- Develop and maintain technical documentation, standard operating procedures, knowledge articles, onboarding materials, and support processes.
- Identify automation and platform-improvement opportunities to strengthen reliability, security, customer experience, and long-term service sustainability.
MINIMUM QUALIFICATIONS
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Information Systems Engineer, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
PREFERENCES
Type: Benefited Staff
SPECIAL INSTRUCTIONS SUMMARY
ADDITIONAL INFORMATION
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
INTRODUCTION
Job Title: Information Systems Engineers
Working Title: Slack Information Systems Engineer III
Career Progression Track: P00
Track Level: P3 - Career
FLSA Code: Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week: 40
Full Time or Part Time? Full Time
Shift: Day
Work Schedule Summary: Monday through Friday (with on call responsibilities)
VP Area: President
Department: 00428 - UIT - Network & Comm. Srvs
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $90,000.00 to 120,000.00
Close Date: 02/12/2027
Priority Review Date (Note - Posting may close at any time)
JOB SUMMARY
- Design, develop, maintain, and support the technical infrastructure and system software that enable the University’s Slack Enterprise Grid environment.
- Lead the evaluation, design, implementation, configuration, and ongoing administration of Slack Enterprise capabilities, including identity and access management, automated user provisioning and deprovisioning, security and compliance controls, data retention, workspace and channel governance, integrations, reporting, and incident response.
- Partner with customers and internal service teams to define business and technical requirements, recommend cost-effective solutions, and support user migrations, onboarding, and service deployments.
- Research and recommend best-fit collaboration, infrastructure, security, and integration architectures that meet University standards for reliability, privacy, compliance, and usability.
- Guide complex configuration, troubleshooting, debugging, change management, and quality-control activities; investigate root causes of significant issues; and recommend preventative measures and operational improvements.
- Maintain technical documentation, knowledge articles, support procedures, and governance standards, while identifying opportunities for automation and continuous improvement.
- This position requires demonstrated experience supporting Slack Enterprise Grid or a comparable enterprise collaboration platform, along with expertise in SaaS administration, identity integration, customer support, and enterprise service operations. The engineer performs complex, high-impact work with minimal supervision and broad latitude for independent judgment.
ABOUT UIT
University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
ABOUT THE UNIVERSITY OF UTAH
Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
- Implement and configure the Slack Enterprise Grid tenant, including enterprise settings, security controls, identity integration, provisioning, and administrative workflows.
- Coordinate the migration of approximately 4,000 existing University staff and faculty personal Slack accounts into the enterprise environment.
- Partner with OSL to establish Slack as a University service offering and support customer onboarding, licensing, and deployments.
- Work directly with customers to define requirements, configure Slack solutions, and resolve access, migration, and collaboration issues.
- Administer users, roles, workspaces, channels, security, compliance, reporting, and platform governance.
- Monitor platform health; respond to incidents; coordinate changes; and work with Slack and internal service teams to resolve technical issues.
- Develop and maintain technical documentation, standard operating procedures, knowledge articles, onboarding materials, and support processes.
- Identify automation and platform-improvement opportunities to strengthen reliability, security, customer experience, and long-term service sustainability.
MINIMUM QUALIFICATIONS
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Information Systems Engineer, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
PREFERENCES
Type: Benefited Staff
SPECIAL INSTRUCTIONS SUMMARY
ADDITIONAL INFORMATION
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
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- Technology & Software17
- Education10
- Consulting & Professional Services9
- Biotechnology & Pharmaceuticals7
- Banking & Financial Services5
Senior Level Information Technology Support Assistant Jobs: Frequently Asked Questions
How do I get a senior level information technology support assistant job?
Employers at this level look for candidates who can own complex technical problems end-to-end, mentor junior staff, and communicate solutions clearly to non-technical stakeholders. Highlighting experience leading support projects, reducing ticket resolution times, or implementing process improvements signals readiness. Certifications like CompTIA A+, Network+, or ITIL, combined with a history of cross-functional collaboration, give candidates a clear edge over generalist applicants.
Which companies hire senior level information technology support assistants?
Companies hiring senior level information technology support assistants right now include SentiLink, Match, and MTSI, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from large enterprises, government contractors, healthcare systems, and managed service providers that rely on experienced IT professionals to keep critical operations running.
Are there remote senior level information technology support assistant jobs?
Yes, though availability varies by employer and role scope. About 60% of senior level information technology support assistant openings are remote or hybrid as of November 2026, with fully remote positions more common in organizations that have distributed teams or cloud-heavy environments. On-site roles remain prevalent when hands-on hardware support or secure facility access is required at this level.
What makes a information technology support assistant role senior level?
Senior level roles are defined by ownership and scope rather than task completion. Expectations shift toward independently diagnosing and resolving high-impact issues, setting standards for the support team, mentoring less experienced staff, and contributing to IT planning or policy decisions. Senior professionals are expected to handle escalations without supervision and to drive improvements in systems, workflows, or documentation across the organization.
Which industries hire the most senior level information technology support assistants?
Senior Level information technology support assistant roles concentrate in Technology & Software, Education, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their operations depend on reliable, secure IT infrastructure and require experienced professionals who can manage complexity, compliance requirements, and high user demand without constant oversight.