Senior Level IT Support Analyst Jobs
Senior level it support analyst jobs place experienced professionals in charge of infrastructure stability, escalation resolution, and the technical direction that keeps enterprise environments running. Openings cover on-site, remote, and hybrid settings across Technology & Software, Consulting & Professional Services, and Banking & Financial Services, with employers like Boston Consulting, Jobot, and Saint-Gobain hiring at this level now.
Find JobsOverview
Showing 5 of 222+ Senior Level IT Support Analyst jobs
INTRODUCTION
At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
ROLE AND RESPONSIBILITIES
Your Role: Senior Site IT Analyst – Manufacturing Operations
As the Senior Site IT Analyst, you will be the primary on-site IT partner for the Clinton & Terre Haute Manufacturing facility, supporting manufacturing, laboratory, and business operations. You will be responsible for maintaining reliable and secure IT infrastructure while partnering with Operational Technology (OT) stakeholders to implement technology solutions that enable safe and efficient operations.
Your Responsibilities:
- Ensure the reliability, availability, and security of site IT systems and services supporting manufacturing and laboratory operations, while troubleshooting and resolving technical issues in a compliant manner.
- Serve as the primary on-site IT contact for site leadership and as the key liaison to regional and global IT teams, vendors, and service providers.
- Build strong partnerships with business and operational stakeholders to identify needs and deliver effective technology solutions.
- Provide local support for enterprise applications and maintain end-to-end ownership of site-specific systems, including validation and change control.
- Lead and manage multiple technology projects simultaneously, including scope definition, risk management, and status communication.
BASIC QUALIFICATIONS
What You Need to Succeed (minimum qualifications):
- Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent level of experience).
- Experience: Minimum of 7 years of hands-on IT experience and 3 years of IT project management experience, preferably in manufacturing, laboratory, or regulated environments.
- Technical Expertise: Strong technical knowledge and hands-on experience with enterprise infrastructure, including networking, Cisco technologies, virtual server environments, Windows Server, VMware, storage and archiving services, Azure, and SolarWinds, as well as IT service management practices and platforms (e.g., ITIL and ServiceNow).
PREFERRED QUALIFICATIONS
What Will Give You a Competitive Edge (preferred qualifications):
- Strong understanding of manufacturing-related computer systems, HMI, PLCs, and data flows.
- Knowledge of computer system validation (CSV), CAPA, and documentation practices within GxP environments.
- Experience with quality systems such as Veeva Vault.
- Proven ability to collaborate effectively across IT and Operational Technology (OT) environments.
ADDITIONAL INFORMATION
- Travel: 10%
- Location: Clinton, IN - On-site
Don't meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
- Multiple relocation packages
- Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
- 8-week parental leave
- 9 Employee Resource Groups
- Annual bonus offering
- Up to 6% 401K matching
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.
INTRODUCTION
At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
ROLE AND RESPONSIBILITIES
Your Role: Senior Site IT Analyst – Manufacturing Operations
As the Senior Site IT Analyst, you will be the primary on-site IT partner for the Clinton & Terre Haute Manufacturing facility, supporting manufacturing, laboratory, and business operations. You will be responsible for maintaining reliable and secure IT infrastructure while partnering with Operational Technology (OT) stakeholders to implement technology solutions that enable safe and efficient operations.
Your Responsibilities:
- Ensure the reliability, availability, and security of site IT systems and services supporting manufacturing and laboratory operations, while troubleshooting and resolving technical issues in a compliant manner.
- Serve as the primary on-site IT contact for site leadership and as the key liaison to regional and global IT teams, vendors, and service providers.
- Build strong partnerships with business and operational stakeholders to identify needs and deliver effective technology solutions.
- Provide local support for enterprise applications and maintain end-to-end ownership of site-specific systems, including validation and change control.
- Lead and manage multiple technology projects simultaneously, including scope definition, risk management, and status communication.
BASIC QUALIFICATIONS
What You Need to Succeed (minimum qualifications):
- Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent level of experience).
- Experience: Minimum of 7 years of hands-on IT experience and 3 years of IT project management experience, preferably in manufacturing, laboratory, or regulated environments.
- Technical Expertise: Strong technical knowledge and hands-on experience with enterprise infrastructure, including networking, Cisco technologies, virtual server environments, Windows Server, VMware, storage and archiving services, Azure, and SolarWinds, as well as IT service management practices and platforms (e.g., ITIL and ServiceNow).
PREFERRED QUALIFICATIONS
What Will Give You a Competitive Edge (preferred qualifications):
- Strong understanding of manufacturing-related computer systems, HMI, PLCs, and data flows.
- Knowledge of computer system validation (CSV), CAPA, and documentation practices within GxP environments.
- Experience with quality systems such as Veeva Vault.
- Proven ability to collaborate effectively across IT and Operational Technology (OT) environments.
ADDITIONAL INFORMATION
- Travel: 10%
- Location: Clinton, IN - On-site
Don't meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
- Multiple relocation packages
- Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
- 8-week parental leave
- 9 Employee Resource Groups
- Annual bonus offering
- Up to 6% 401K matching
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.
See All 222+ Senior Level IT Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsSenior Level IT Support Analyst Job Market
Who's Hiring
- Boston Consulting18
- Jobot8
- Saint-Gobain4
- Western Alliance Bank4
- Blue Star Partners4
Top Industries Hiring
- Technology & Software43
- Consulting & Professional Services36
- Banking & Financial Services19
- Healthcare & Medical Services18
- Manufacturing13
Senior Level IT Support Analyst Jobs: Frequently Asked Questions
How do I get a senior level it support analyst job?
Employers at this level expect candidates who can own complex troubleshooting, lead root-cause investigations without supervision, and guide junior staff through resolution. Demonstrating experience with enterprise environments, ITSM platforms like ServiceNow or JIRA, and cross-functional projects gives you a clear edge. Certifications such as CompTIA A+, ITIL, or Microsoft credentials reinforce technical credibility and signal readiness for senior ownership.
Which companies hire senior level it support analysts?
Companies hiring senior level it support analysts right now include Boston Consulting, Jobot, and Saint-Gobain, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to concentrate among large enterprises, managed service providers, healthcare networks, and government contractors that maintain complex, multi-site IT environments requiring experienced oversight.
Are there remote senior level it support analyst jobs?
Yes, though remote availability varies by employer and infrastructure needs. About 29% of senior level it support analyst openings are remote or hybrid as of November 2026, reflecting broader adoption of distributed IT teams. Fully remote roles are more common in organizations with cloud-first environments, while on-site or hybrid schedules remain standard wherever hands-on hardware support is required.
What makes a it support analyst role senior level?
Senior level roles are defined by scope and ownership rather than task execution alone. A senior it support analyst is expected to lead complex incident response, design or refine support workflows, mentor junior and mid-level analysts, and serve as a technical escalation point. They often own relationships with vendors or internal stakeholders and contribute to decisions about tools, policies, and team structure.
Which industries hire the most senior level it support analysts?
Senior level it support analyst roles concentrate in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate large, regulated, or mission-critical IT environments where experienced analysts are needed to maintain uptime, manage compliance requirements, and lead technical response without close supervision.