Mid Level Information Technology Support Officer Jobs
Mid level information technology support officer jobs go to professionals ready to own support workflows end to end, mentor junior technicians, and resolve escalated issues with minimal oversight. Openings cover on-site, remote, and hybrid settings across Healthcare & Medical Services, Education, and Technology & Software, with employers like Indiana University Health, Rexel, and VTG Defense hiring at this level now.
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Location: Miramar, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary
Responsible for overseeing coding and clinical documentation integrity operations, auditing, reviewing internal and external audit results, and providing coding and clinical documentation integrity (CDI) education. Serves as the Health Information Management (HIM) and Clinical Documentation Integrity (CDI) subject matter expert, ensuring coding and CDI compliance with all regulatory requirements, coding ethics and revenue cycle requirements.
Responsibilities:
- Oversees coding and CDI operations, chart auditing, audits accuracy and staff feedback process.
- Develops, refines, implements and performs internal auditing as needed, verifying accuracy, completeness and precision of ICD-10 CM/PCS and CPT coding and clinical documentation integrity.
- Reviews and appeals all external DRG and clinical validation denials.
- Works closely with coding/CDI management team to report audit findings, trends, benchmarking data, staff remediation, re-education, and reassessment as needed.
- Performs other duties as required.
- Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, productivity and quality monitoring, and staff training and education initiatives.
- Determines work assignments, monitors employee work activities and schedules all training needs.
- Assures appropriate coverage by staff for vacancies and absences.
- Orients and mentors newly hired staff to MHS applications, workflow, and policies and procedures.
- Ensures documentation and coding practices meet national coding and compliance guidelines.
- Provides necessary education for inpatient and outpatient coding and CDI staff.
- Develops and implements coding/CDI education and training to all appropriate personnel.
- Maintains strict adherence to patient confidentiality according to MHS Standards and regulatory requirements.
- Works closely with HIM physician advisor to develop and create education for physicians and other care providers, clinical effectiveness, Memorial Physician Practices, revenue cycle management, compliance and finance.
- Communicates coding and documentation expertise to Quality Management related to Patient Safety Indicators (PSIs) and Hospital Acquired Conditions (HACs).
- Participates in MHS system-wide Quality and Patient Safety work groups to facilitate accurate and complete provider documentation.
- Assists HIM Administrative Director with assuring HIM Department operates in compliance with budgetary, regulatory, and personnel requirements.
- Oversees the development, implementation and ongoing training and education needs of the coder interns, ensuring that training aligns with AHIMA standards of ethical coding and official coding guidelines.
- Monitors the progression of the coder interns throughout the program.
- Identifies and implements changes as needed to facilitate a successful outcome.
- Identifies, investigates, reports and resolves issues within a reasonable time frame.
Competencies:
Business Acumen, Concern for Quality, Develop Relationships, Lead Through Vision, Manage Performance
Education And Certification Requirements:
- Bachelors: Health Information Management (Required)
- Certified Coding Associate (CCA) - American Health Information Management Association (AHIMA)
Qualifications
- Health Information Management Required
- Five (5) years of HIM coding leadership experience Required
- Can be Registered Health Information Administrator (RHIA) Required or
- Registered Health Information Technician (RHIT) Required or
- Certified Coding Specialist (CCS) Required
Complexity of Work
Requires critical thinking skills, decisive judgment, effective written and verbal communication skills. Demonstrates effective time management and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to accurately assign and sequence ICD-10-CM/PCS and CPT codes to principal diagnosis and procedures, complications and co-morbid conditions to complex inpatient or outpatient encounters such as observation, outpatient surgery and interventional radiology. Provides guidance to other departmental staff in identifying and resolving coding issues or errors. Proficient in basic computer skills including Microsoft Office applications and utilizing a computerized encoder and electronic medical record systems.
Working Conditions And Physical Requirements:
- Bending and Stooping = 40%
- Climbing = 0%
- Keyboard Entry = 60%
- Kneeling = 40%
- Lifting/Carrying Patients 35 Pounds or Greater = 0%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
- Lifting or Carrying 25 - 75 lbs Non-Patient = 0%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 40%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 40%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 60%
- Running = 0%
- Sitting = 60%
- Squatting = 20%
- Standing = 60%
- Walking = 60%
- Audible Speech = 60%
- Hearing Acuity = 60%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 60%
- Distinguish Color = 60%
- Seeing - Far = 60%
- Seeing - Near = 60%
- Bio hazardous Waste = 0%
- Biological Hazards - Respiratory = 0%
- Biological Hazards - Skin or Ingestion = 0%
- Blood and/or Bodily Fluids = 0%
- Communicable Diseases and/or Pathogens = 0%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 0%
- Hazardous Chemicals = 0%
- Hazardous Medication = 0%
- Latex = 0%
- Computer Monitor = 60%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 0%
- Needles/Sharp Objects = 0%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 60%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 0%
Shift: Days
Disclaimer:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email MemorialTalent@mhs.net.
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Mid Level Information Technology Support Officer Jobs: Frequently Asked Questions
How do I get a mid level information technology support officer job?
Position your experience around ownership, not just task completion. Highlight systems you have administered independently, complex issues you have diagnosed and resolved without escalation, and any process improvements you have driven. Emphasize certifications like CompTIA A+, Network+, or Microsoft credentials that signal depth. Applications that connect your hands-on experience to measurable outcomes consistently stand out at this level.
Which companies hire mid level information technology support officers?
Companies hiring mid level information technology support officers right now include Indiana University Health, Rexel, and VTG Defense, based on current listings on Migrate Mate as of November 2026. Mid-size enterprises, healthcare systems, financial institutions, and managed service providers are especially active at this experience level, as they need professionals who can operate independently without heavy supervision.
Are there remote mid level information technology support officer jobs?
Yes, though availability varies by employer and role scope. About 31% of mid level information technology support officer openings are remote or hybrid as of November 2026, reflecting sustained demand for professionals who can support distributed teams and cloud-based environments. Roles requiring hands-on hardware work or on-site infrastructure access are more likely to be in-person.
How do I move up to a mid level information technology support officer role?
Moving from entry level to mid level takes deliberate skill-building over your first few years. Focus on owning complete support cycles rather than individual tickets, deepening expertise in networking, operating systems, or a specific platform, and earning relevant certifications. Demonstrating that you can resolve complex problems independently and document solutions for others signals readiness for mid level responsibility.
Which industries hire the most mid level information technology support officers?
Mid Level information technology support officer roles concentrate in Healthcare & Medical Services, Education, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors rely on complex internal systems and distributed workforces that require experienced support professionals who can handle escalations, maintain uptime, and train end users without close supervision.