Senior Level Information Technology Support Supervisor Jobs
Senior level information technology support supervisor jobs place experienced professionals in charge of support operations, service delivery standards, and the teams that keep enterprise systems running. Openings concentrate across Technology & Software, Education, and Consulting & Professional Services, with 60% remote or hybrid availability, and employers like SentiLink, Match, and MTSI hiring at this level now.
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INTRODUCTION
Job Title: Information Systems Engineers
Working Title: Slack Information Systems Engineer III
Career Progression Track: P00
Track Level: P3 - Career
FLSA Code: Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week: 40
Full Time or Part Time? Full Time
Shift: Day
Work Schedule Summary: Monday through Friday (with on call responsibilities)
VP Area: President
Department: 00428 - UIT - Network & Comm. Srvs
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $90,000.00 to 120,000.00
Close Date: 02/12/2027
Priority Review Date (Note - Posting may close at any time)
JOB SUMMARY
- Design, develop, maintain, and support the technical infrastructure and system software that enable the University’s Slack Enterprise Grid environment.
- Lead the evaluation, design, implementation, configuration, and ongoing administration of Slack Enterprise capabilities, including identity and access management, automated user provisioning and deprovisioning, security and compliance controls, data retention, workspace and channel governance, integrations, reporting, and incident response.
- Partner with customers and internal service teams to define business and technical requirements, recommend cost-effective solutions, and support user migrations, onboarding, and service deployments.
- Research and recommend best-fit collaboration, infrastructure, security, and integration architectures that meet University standards for reliability, privacy, compliance, and usability.
- Guide complex configuration, troubleshooting, debugging, change management, and quality-control activities; investigate root causes of significant issues; and recommend preventative measures and operational improvements.
- Maintain technical documentation, knowledge articles, support procedures, and governance standards, while identifying opportunities for automation and continuous improvement.
- This position requires demonstrated experience supporting Slack Enterprise Grid or a comparable enterprise collaboration platform, along with expertise in SaaS administration, identity integration, customer support, and enterprise service operations. The engineer performs complex, high-impact work with minimal supervision and broad latitude for independent judgment.
ABOUT UIT
University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
ABOUT THE UNIVERSITY OF UTAH
Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
- Implement and configure the Slack Enterprise Grid tenant, including enterprise settings, security controls, identity integration, provisioning, and administrative workflows.
- Coordinate the migration of approximately 4,000 existing University staff and faculty personal Slack accounts into the enterprise environment.
- Partner with OSL to establish Slack as a University service offering and support customer onboarding, licensing, and deployments.
- Work directly with customers to define requirements, configure Slack solutions, and resolve access, migration, and collaboration issues.
- Administer users, roles, workspaces, channels, security, compliance, reporting, and platform governance.
- Monitor platform health; respond to incidents; coordinate changes; and work with Slack and internal service teams to resolve technical issues.
- Develop and maintain technical documentation, standard operating procedures, knowledge articles, onboarding materials, and support processes.
- Identify automation and platform-improvement opportunities to strengthen reliability, security, customer experience, and long-term service sustainability.
MINIMUM QUALIFICATIONS
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Information Systems Engineer, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
PREFERENCES
Type: Benefited Staff
SPECIAL INSTRUCTIONS SUMMARY
ADDITIONAL INFORMATION
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
INTRODUCTION
Job Title: Information Systems Engineers
Working Title: Slack Information Systems Engineer III
Career Progression Track: P00
Track Level: P3 - Career
FLSA Code: Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week: 40
Full Time or Part Time? Full Time
Shift: Day
Work Schedule Summary: Monday through Friday (with on call responsibilities)
VP Area: President
Department: 00428 - UIT - Network & Comm. Srvs
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $90,000.00 to 120,000.00
Close Date: 02/12/2027
Priority Review Date (Note - Posting may close at any time)
JOB SUMMARY
- Design, develop, maintain, and support the technical infrastructure and system software that enable the University’s Slack Enterprise Grid environment.
- Lead the evaluation, design, implementation, configuration, and ongoing administration of Slack Enterprise capabilities, including identity and access management, automated user provisioning and deprovisioning, security and compliance controls, data retention, workspace and channel governance, integrations, reporting, and incident response.
- Partner with customers and internal service teams to define business and technical requirements, recommend cost-effective solutions, and support user migrations, onboarding, and service deployments.
- Research and recommend best-fit collaboration, infrastructure, security, and integration architectures that meet University standards for reliability, privacy, compliance, and usability.
- Guide complex configuration, troubleshooting, debugging, change management, and quality-control activities; investigate root causes of significant issues; and recommend preventative measures and operational improvements.
- Maintain technical documentation, knowledge articles, support procedures, and governance standards, while identifying opportunities for automation and continuous improvement.
- This position requires demonstrated experience supporting Slack Enterprise Grid or a comparable enterprise collaboration platform, along with expertise in SaaS administration, identity integration, customer support, and enterprise service operations. The engineer performs complex, high-impact work with minimal supervision and broad latitude for independent judgment.
ABOUT UIT
University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
ABOUT THE UNIVERSITY OF UTAH
Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
- Implement and configure the Slack Enterprise Grid tenant, including enterprise settings, security controls, identity integration, provisioning, and administrative workflows.
- Coordinate the migration of approximately 4,000 existing University staff and faculty personal Slack accounts into the enterprise environment.
- Partner with OSL to establish Slack as a University service offering and support customer onboarding, licensing, and deployments.
- Work directly with customers to define requirements, configure Slack solutions, and resolve access, migration, and collaboration issues.
- Administer users, roles, workspaces, channels, security, compliance, reporting, and platform governance.
- Monitor platform health; respond to incidents; coordinate changes; and work with Slack and internal service teams to resolve technical issues.
- Develop and maintain technical documentation, standard operating procedures, knowledge articles, onboarding materials, and support processes.
- Identify automation and platform-improvement opportunities to strengthen reliability, security, customer experience, and long-term service sustainability.
MINIMUM QUALIFICATIONS
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Information Systems Engineer, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
PREFERENCES
Type: Benefited Staff
SPECIAL INSTRUCTIONS SUMMARY
ADDITIONAL INFORMATION
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
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Senior Level Information Technology Support Supervisor Jobs: Frequently Asked Questions
How do I get a senior level information technology support supervisor job?
Employers at this level look for candidates who have led support teams through complex escalations, owned service level agreement performance, and built processes that scale. Demonstrating experience with ITSM frameworks, cross-functional stakeholder management, and a history of mentoring junior technicians gives candidates a clear edge. Tailoring your resume to show measurable improvements in resolution times or team efficiency strengthens your application further.
Which companies hire senior level information technology support supervisors?
Companies hiring senior level information technology support supervisors right now include SentiLink, Match, and MTSI, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from large enterprises, managed service providers, and organizations with complex, multi-site IT environments that require experienced leadership to maintain service quality.
Are there remote senior level information technology support supervisor jobs?
Yes, though many roles at this level include some on-site expectation given the team oversight involved. About 60% of senior level information technology support supervisor openings are remote or hybrid as of November 2026, reflecting employer flexibility for candidates who can demonstrate strong remote team leadership and communication skills.
What makes an information technology support supervisor role senior level?
Senior level roles go beyond day-to-day ticket management. They involve owning the support strategy for a department or region, setting performance standards, leading a team of technicians or analysts, and driving continuous improvement initiatives. Senior candidates are expected to handle complex escalations independently, influence technology decisions, and develop the skills of the people they supervise.
Which industries hire the most senior level information technology support supervisors?
Senior level information technology support supervisor roles concentrate in Technology & Software, Education, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to operate large, distributed IT environments where consistent service delivery and experienced supervisory leadership are critical to daily business operations.