Senior Level IT Field Service Technician Jobs
Senior level it field service technician jobs put experienced professionals in charge of complex deployments, escalation ownership, and the junior technicians who look to them for direction and technical judgment. Openings concentrate across Technology & Software, Consulting & Professional Services, and Banking & Financial Services, with employers like Boston Consulting, Jobot, and Saint-Gobain hiring at this level now.
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IT Program Manager – ERP Transformation
United States | Hybrid – Des Moines, Iowa
Position Summary
As an IT Program Manager – ERP Transformation, you will lead enterprise-wide technology programs that modernize business processes, advance ERP capabilities, integrate critical systems, and support digital transformation. You will guide complex initiatives from planning through execution, go-live, and stabilization while partnering closely with business leaders, technology teams, vendors, system integrators, and executive stakeholders. This role is ideal for a strategic, Agile-minded program leader with a proven track record of delivering large-scale ERP transformation and enterprise technology outcomes.
Responsibilities
- Lead end-to-end delivery of complex enterprise technology programs, including ERP implementations, ERP transformation, system integrations, business process modernization, and digital transformation initiatives.
- Develop, manage, and maintain integrated program plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.
- Drive Agile execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.
- Leverage Agile delivery management tools to manage backlogs, sprint planning, release planning, user stories, dashboards, reporting, and delivery governance.
- Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
- Manage program scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive and solutions-focused approach.
- Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.
- Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, release planning, deployment planning, go-live readiness, and production stabilization.
- Lead ERP transformation activities, including business process alignment, system integration, data migration coordination, testing, cutover planning, and post-go-live support.
- Provide executive-level status reporting, program health updates, governance materials, financial insights, and escalation recommendations.
- Manage program financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.
- Partner with senior stakeholders to align program outcomes with business objectives, transformation priorities, and enterprise technology strategy.
- Manage multiple concurrent initiatives, delivery workstreams, and cross-functional teams while ensuring schedule, scope, cost, and quality objectives are achieved.
- Ensure adherence to organizational delivery standards, Agile frameworks, documentation requirements, and governance best practices.
- Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.
Qualifications
- Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
- 10+ years of IT program and delivery management experience, including large-scale enterprise technology initiatives.
- Proven experience leading ERP implementation, ERP modernization, or enterprise transformation programs.
- Strong Agile delivery and Agile program management experience.
- Experience using Agile delivery management tools for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
- Experience leading multiple concurrent enterprise initiatives, workstreams, and cross-functional teams.
- Strong background in program and portfolio management, delivery governance, execution oversight, and executive reporting.
- Experience managing program budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.
- Strong risk, issue, dependency, change request, and stakeholder management experience.
- Experience overseeing requirements, solution delivery, system integration testing, user acceptance testing, release planning, deployment, and stabilization activities.
- Experience coordinating ERP transformation activities across business processes, integrations, data migration, testing, and deployment.
- Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.
- Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.
Preferred Qualifications
- Hands-on experience with Azure DevOps for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
- 5+ years of experience with enterprise ERP platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar solutions.
- Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries.
- Experience managing enterprise-wide ERP transformation involving multiple business functions, systems, and integration partners.
- Familiarity with organizational change management, business readiness, cutover planning, and post-implementation stabilization.
- PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.
Compensation
- The base salary for this position is $106,087 – $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.
The deadline to apply for this position is: 11/25/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
#LI-Hybrid
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
IT Program Manager – ERP Transformation
United States | Hybrid – Des Moines, Iowa
Position Summary
As an IT Program Manager – ERP Transformation, you will lead enterprise-wide technology programs that modernize business processes, advance ERP capabilities, integrate critical systems, and support digital transformation. You will guide complex initiatives from planning through execution, go-live, and stabilization while partnering closely with business leaders, technology teams, vendors, system integrators, and executive stakeholders. This role is ideal for a strategic, Agile-minded program leader with a proven track record of delivering large-scale ERP transformation and enterprise technology outcomes.
Responsibilities
- Lead end-to-end delivery of complex enterprise technology programs, including ERP implementations, ERP transformation, system integrations, business process modernization, and digital transformation initiatives.
- Develop, manage, and maintain integrated program plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.
- Drive Agile execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.
- Leverage Agile delivery management tools to manage backlogs, sprint planning, release planning, user stories, dashboards, reporting, and delivery governance.
- Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
- Manage program scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive and solutions-focused approach.
- Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.
- Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, release planning, deployment planning, go-live readiness, and production stabilization.
- Lead ERP transformation activities, including business process alignment, system integration, data migration coordination, testing, cutover planning, and post-go-live support.
- Provide executive-level status reporting, program health updates, governance materials, financial insights, and escalation recommendations.
- Manage program financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.
- Partner with senior stakeholders to align program outcomes with business objectives, transformation priorities, and enterprise technology strategy.
- Manage multiple concurrent initiatives, delivery workstreams, and cross-functional teams while ensuring schedule, scope, cost, and quality objectives are achieved.
- Ensure adherence to organizational delivery standards, Agile frameworks, documentation requirements, and governance best practices.
- Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.
Qualifications
- Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
- 10+ years of IT program and delivery management experience, including large-scale enterprise technology initiatives.
- Proven experience leading ERP implementation, ERP modernization, or enterprise transformation programs.
- Strong Agile delivery and Agile program management experience.
- Experience using Agile delivery management tools for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
- Experience leading multiple concurrent enterprise initiatives, workstreams, and cross-functional teams.
- Strong background in program and portfolio management, delivery governance, execution oversight, and executive reporting.
- Experience managing program budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.
- Strong risk, issue, dependency, change request, and stakeholder management experience.
- Experience overseeing requirements, solution delivery, system integration testing, user acceptance testing, release planning, deployment, and stabilization activities.
- Experience coordinating ERP transformation activities across business processes, integrations, data migration, testing, and deployment.
- Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.
- Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.
Preferred Qualifications
- Hands-on experience with Azure DevOps for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
- 5+ years of experience with enterprise ERP platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar solutions.
- Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries.
- Experience managing enterprise-wide ERP transformation involving multiple business functions, systems, and integration partners.
- Familiarity with organizational change management, business readiness, cutover planning, and post-implementation stabilization.
- PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.
Compensation
- The base salary for this position is $106,087 – $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.
The deadline to apply for this position is: 11/25/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
#LI-Hybrid
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
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Find JobsSenior Level IT Field Service Technician Job Market
Who's Hiring
- Boston Consulting18
- Jobot8
- Saint-Gobain4
- Western Alliance Bank4
- Blue Star Partners4
Top Industries Hiring
- Technology & Software42
- Consulting & Professional Services36
- Banking & Financial Services19
- Healthcare & Medical Services18
- Manufacturing14
Senior Level IT Field Service Technician Jobs: Frequently Asked Questions
How do I get a senior level it field service technician job?
Employers hiring at the senior level look for candidates who have owned full-lifecycle deployments, led on-site teams during critical infrastructure rollouts, and resolved escalations without supervision. Certifications like CompTIA A+, Network+, or vendor-specific credentials from Cisco or Microsoft strengthen an application. Candidates who can demonstrate mentoring experience and clear documentation habits consistently stand out at this stage.
Which companies hire senior level it field service technicians?
Companies hiring senior level it field service technicians right now include Boston Consulting, Jobot, and Saint-Gobain, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from managed service providers, large enterprises with distributed infrastructure, and government contractors that require experienced technicians to lead regional field operations.
Are there remote senior level it field service technician jobs?
Yes, though the role is predominantly on-site by nature. About 29% of senior level it field service technician openings are remote or hybrid as of November 2026, typically covering coordination, documentation, and escalation triage rather than hands-on hardware work. Senior professionals in this field should expect most roles to involve regular travel or dedicated site presence.
What makes a it field service technician role senior level?
A senior level it field service technician role is defined by ownership and scope rather than task execution. Senior professionals are accountable for end-to-end project delivery, mentor junior and mid-level technicians, serve as the escalation point for complex failures, and often coordinate directly with clients or internal stakeholders. The expectation shifts from completing assigned work to setting the standard for how the team operates.
Which industries hire the most senior level it field service technicians?
Senior Level it field service technician roles concentrate in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors rely on distributed hardware environments and strict uptime requirements, which creates sustained demand for experienced technicians who can manage field operations independently and lead deployments at scale.