IT Service Management Jobs in Maryland

Are you a tech-savvy problem solver who wants your work to matter?

At The Children's Guild, technology isn't just infrastructure — it's a lifeline for educators, students, and families. We are looking for a motivated and people-centered Onsite IT Technician to keep our schools and programs running smoothly across the Greater Baltimore/Washington region.

Who We Are

The Children's Guild is a nonprofit organization dedicated to transforming how America educates and cares for its children. We operate special education schools, public charter schools, therapeutic programs, outpatient mental health clinics, apprenticeships, and more — all united by a single mission: helping every child thrive.

The Opportunity

As our Onsite IT Technician, you will be on the front lines — traveling between our school locations, solving technical challenges, and empowering teachers and staff with the tools they need to do their best work for students.

You will:

• Diagnose, troubleshoot, and resolve hardware, software, and network issues across multiple sites
• Create and manage IT support tickets, keeping staff informed every step of the way
• Install and configure software and devices, including laptops, Chromebooks, hotspots, and phones
• Provide hands-on and remote technical support to staff and students
• Serve as the onsite point of contact for IT equipment deployment and management
• Partner with the central IT team to proactively identify and resolve emerging issues
• Train staff and teachers on the correct use of devices and educational technology

What We're Looking For

✔ High school diploma or GED (required)

✔ AA, Undergraduate degree and or Certifications (A+, Net+, or Security +) (preferred)

✔ Working knowledge of computers, laptops, tablets, smartphones, and common software

✔ Strong communication and customer service skills — you'll be working with teachers, students, and colleagues daily

✔ A proactive, problem-solving mindset with the ability to see tasks through to completion

✔ Ability to multitask, stay flexible, and thrive in a fast-moving environment

✔ Reliable Transportation between school sites in Washington DC, College Park, and PG County MD.

✔ Must be an approved driver — up to 75% travel between sites

✔ Ability to lift up to 20 lbs.

Why The Children's Guild?

• Meaningful work — your technical skills directly support the education and care of children with diverse needs
• Hourly rate: $18-$25/hr.
• Supportive, mission-driven team committed to making a difference
• Professional development and specialized training opportunities
• Inclusive workplace that values diversity, equity, and belonging

Ready to Make an Impact?

If you're a self-motivated IT professional who thrives on solving problems and supporting people, we want to hear from you.