IT Service Management Jobs in Minnesota
IT Service Management jobs in Minnesota concentrate in financial services, healthcare technology, and enterprise IT, with the Twin Cities metro anchoring the largest share of openings and strong secondary demand in Rochester and St. Cloud. Major employers with lasting Minnesota footprints include UnitedHealth Group, U.S. Bank, and Mayo Clinic, all of which maintain substantial ITSM functions. The most in-demand specialties are ITIL process management, ServiceNow administration, and IT governance and compliance. Find a role that fits below and apply directly.
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Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
The IT Forward Deployed Engineer Global Supply Management is a hands-on technology professional who works directly with business and IT teams to rapidly translate complex business challenges into practical, scalable technology solutions. Designing and building across multiple IT platforms and applications, this role works close to the business, moving from problem discovery through solution design, prototyping, integration, and implementation.IT Global Supply Management (GSM) partners with Medtronic’s Global Operations & Supply Chain organization to enable and improve the technology, data, and digital capabilities supporting procurement and supply management. The portfolio includes enterprise platforms, applications, data and integration capabilities, and emerging technology solutions that support procurement and supply management processes.
The Forward Deployed Engineer will connect business processes, enterprise applications, data, APIs, automation, AI, and emerging technologies to accelerate meaningful outcomes while ensuring solutions align with Medtronic's enterprise architecture, security, data, and technology standards.
This position will work onsite in Minnesota.
Primary Responsibilities:
- Partner directly with Global Supply Management business leaders, product teams, architects, data teams, and technology partners to understand business problems and translate them into actionable technical solutions.
- Rapidly design, prototype, and deliver solutions using APIs, integrations, automation, data platforms, AI capabilities, and modern application development approaches.
- Develop proofs of concept and minimum viable solutions that allow teams to quickly test business value, technical feasibility, user experience, and scalability before broader implementation.
- Integrate solutions across enterprise platforms and data sources while supporting reliable, secure, and maintainable architecture patterns.
- Evaluate emerging technologies and vendor capabilities and determine how they can be practically applied to Global Supply Management business problems.
- Troubleshoot complex technical and process challenges across applications, integrations, data flows, and business workflows, working across organizational boundaries to drive resolution.
- Transition successful prototypes and solutions into sustainable enterprise capabilities by collaborating with architecture, cybersecurity, infrastructure, data, application support, and product teams. Create reusable technical patterns, documentation, and solution approaches that accelerate future delivery across the Global Supply Management portfolio.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, Data Science, or a related technical field, with 4+ years of relevant IT/software engineering experience, or an advanced degree with 2+ years of relevant experience.
- Demonstrated experience designing or delivering enterprise technology solutions involving software development, APIs, system integration, automation, or data platforms. Hands-on technical experience with modern programming or scripting languages and experience working with cloud-based or enterprise technology platforms.
Preferred Qualifications:
- Demonstrated ability to translate ambiguous business problems into technical requirements, prototypes, and scalable solutions.
- Experience working collaboratively across business, engineering, architecture, data, cybersecurity, and technology teams.
- Experience supporting procurement, sourcing, supplier management, supply chain, or Source-to-Pay business processes and technologies.
- Experience with technologies such as SAP S/4, SAP Ariba, Snowflake, Microsoft Azure, Power Platform, APIs/integration platforms, AI/GenAI, or intelligent automation.
- Experience rapidly developing proofs of concept, prototypes, or minimum viable products and transitioning successful concepts into production solutions.
- Understanding of enterprise architecture, cybersecurity, data governance, DevSecOps/CI-CD, and software lifecycle practices. Strong communication skills with the ability to work directly with business stakeholders, understand complex operational problems, and communicate technical concepts in practical business terms.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com .
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
See All 5 IT Service Management Jobs in Minnesota
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Find IT Service Management JobsIT Service Management Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
IT Service Management Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring



What Minnesota Employers Look For
The qualifications that appear most often in IT service management jobs across Minnesota.
- ITIL Foundation certification or higher required by most Minnesota enterprise employers
- Bachelor's degree in information technology, computer science, or a related field
- Hands-on experience with ServiceNow or a comparable ITSM platform
- Demonstrated knowledge of incident, change, and problem management processes
- Familiarity with IT governance frameworks such as COBIT or ISO 20000
- Strong communication skills for cross-functional collaboration with business and technical teams
IT Service Management Jobs in Minnesota: Frequently Asked Questions
How do you become a it service management in Minnesota?
Most Minnesota employers require a bachelor's degree in information technology or a related field combined with ITIL certification, which is the de facto professional credential for the role. Minnesota does not issue a state-specific license for IT service management, so candidates build credibility through ITIL Foundation or higher-level certifications, hands-on experience with platforms like ServiceNow, and a portfolio of process improvement work from internships, help desk roles, or IT analyst positions.
How much do IT service managements make in Minnesota?
IT service managements in Minnesota earn a median of about $176,380 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $110,830 for the lowest 10% to over $277,490 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in Minnesota?
Minnesota it service management roles are posted by Luxoft, Medtronic, and The Toro Company and others right now, based on current listings on Migrate Mate as of November 2026. Minnesota's concentration of large financial, healthcare, and retail headquarters means enterprise-scale ITSM teams are common, with consistent openings across both corporate IT departments and managed service providers based in the Twin Cities region.
Which Minnesota cities have the most it service management jobs?
Minneapolis, Minnesota, and Chaska account for the largest share of it service management openings in Minnesota. The Twin Cities metro drives volume through its headquarters density in financial services, healthcare, and retail, while Rochester's openings are anchored by Mayo Clinic's large enterprise IT operations, and St. Cloud benefits from regional service centers and expanding managed service providers.
Are there remote it service management jobs in Minnesota?
Yes, and more than most fields. About 100% of it service management openings tied to Minnesota are remote or hybrid as of November 2026, reflecting how much of the work involves managing processes, platforms, and documentation rather than on-site hardware. Roles focused on ServiceNow administration, ITIL process design, and IT governance tend to carry the most remote or hybrid flexibility.
How can I get hired as a it service management in Minnesota with little or no experience?
The most realistic entry path is through a help desk or IT support analyst role, which large Minnesota employers such as UnitedHealth Group, Target, and Fairview Health Services use as a pipeline into ITSM functions. Earning an ITIL Foundation certification before applying signals commitment and makes a candidate competitive even without formal ITSM experience. Minnesota community and technical colleges also offer IT infrastructure programs that provide hands-on exposure to ticketing systems and service delivery workflows valued by local hiring managers.
Where can I find and apply to it service management jobs in Minnesota?
You can find and apply to it service management jobs in Minnesota on Migrate Mate, which lists current Minnesota openings updated on an ongoing basis. Find roles that match your experience and location preference and apply directly to the employers posting them.
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