J-1 Visa Guest Service Attendant Jobs
Guest Service Attendant positions in hotels, resorts, and hospitality venues across the U.S. are open to international applicants through J-1 visa sponsorship under the Intern or Trainee program category. A designated sponsor organization issues your DS-2019, while the hospitality employer acts as your host site.
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Get Access To All JobsCompensation Type: Hourly
Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel’s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind.
Location:
The AAA Four Diamond JW Marriott Savannah Plant Riverside District is located in the heart of historic Savannah on the Savannah riverfront, with countless activities a short walk away. Explore the downtown Savannah shopping district, eat at one of the hotel's many restaurants, reconnect with friends at our riverside Savannah bars, or embark on one of the city's various walking tours.
Once a power plant, Plant Riverside District represents the beauty of progress. Our three unique buildings are enriched in history, from chic architecture in the Power Plant to romantic styling in the Three Muses and contemporary maritime details in the Atlantic. Complete your experience with a relaxing visit to the hotel spa before you enjoy the vibrant nightlife in the entertainment district.
Overview:
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Compensation Type: Hourly
Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel’s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind.
Location:
The AAA Four Diamond JW Marriott Savannah Plant Riverside District is located in the heart of historic Savannah on the Savannah riverfront, with countless activities a short walk away. Explore the downtown Savannah shopping district, eat at one of the hotel's many restaurants, reconnect with friends at our riverside Savannah bars, or embark on one of the city's various walking tours.
Once a power plant, Plant Riverside District represents the beauty of progress. Our three unique buildings are enriched in history, from chic architecture in the Power Plant to romantic styling in the Three Muses and contemporary maritime details in the Atlantic. Complete your experience with a relaxing visit to the hotel spa before you enjoy the vibrant nightlife in the entertainment district.
Overview:
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
See all 31+ J-1 Visa Guest Service Attendant Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new J-1 Visa Guest Service Attendant Jobs.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Guest Service Attendant
Document your hospitality training background early
Gather transcripts, certificates, and employer reference letters that confirm hands-on hospitality coursework or work experience before applying. Sponsor organizations evaluate your training plan against your credentials, so gaps in documentation slow approval.
Distinguish Intern from Trainee category eligibility
If you're currently enrolled in a hospitality or tourism degree program, the Intern category applies. If you've graduated within the last year or have relevant professional experience, you likely qualify as a Trainee. Applying under the wrong category gets your DS-2019 rejected.
Search Migrate Mate to find J-1-aligned host employers
Guest service roles vary widely in how familiar hiring managers are with J-1 visa hosting requirements. Use Migrate Mate to surface U.S. hospitality employers whose roles are structured around international exchange visitor placements.
Confirm host employers accept J-1 program obligations
Before advancing any offer, verify that the property or venue is willing to sign a training plan and cooperate with your designated sponsor's compliance monitoring. Many hotel operators hire seasonal staff but haven't hosted a J-1 exchange visitor before.
Build a specific training plan tied to guest services competencies
Sponsor organizations require a structured Training/Internship Placement Plan (DS-7002) outlining what skills you'll develop week by week. Map your plan to front desk operations, reservation systems, and guest relations rather than submitting a generic hospitality outline.
Understand the 30-day grace period before you arrive
Your J-1 status permits a 30-day grace period after your program end date to prepare for departure. Accepting additional shifts or extending employment beyond your DS-2019 end date without sponsor approval violates your status, regardless of what the host employer tells you.
Guest Service Attendant J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Guest Service Attendant role?
Most Guest Service Attendant placements fall under the Intern or Trainee category. Intern applies if you're a current hospitality or tourism student or graduated within the past 12 months. Trainee applies if you have a relevant degree plus at least one year of prior professional experience, or five years of relevant work experience without a degree.
Who actually sponsors my J-1 visa for a hotel or resort job?
The visa sponsor is a U.S. Department of State-designated organization such as CIEE, Cultural Vistas, or AIPT. That organization issues your DS-2019, reviews your training plan, and monitors your program compliance. The hotel or resort where you work is your host employer, not your sponsor. These are two separate entities with different legal responsibilities.
How do I find a Guest Service Attendant host employer willing to work with J-1 requirements?
Many hospitality properties are unfamiliar with the DS-7002 training plan process or sponsor oversight obligations, which means cold outreach to random hotels rarely works. Use Migrate Mate to identify employers whose guest service roles are structured to accommodate J-1 exchange visitors, saving you from spending weeks pursuing employers who ultimately decline.
Does the 2-year home residency requirement apply to Guest Service Attendant J-1 positions?
The two-year home country physical presence requirement applies when your J-1 program is funded by your home government or the U.S. government, or when your field appears on your country's skills list. Most privately arranged Intern and Trainee placements in guest services do not trigger this requirement, but you should confirm your specific situation with your designated sponsor before accepting the position.
Can I transfer to a different hotel property during my J-1 program?
Changing host sites mid-program requires approval from your designated sponsor and may require an amended DS-2019 and a revised DS-7002 training plan reflecting the new property's operations. Moving between properties without notifying your sponsor puts your status at risk. Coordinate with your sponsor organization before agreeing to any site change with your employer.