J-1 Visa Guest Service Supervisor Jobs
Guest Service Supervisor roles in the U.S. are accessible to international professionals through J-1 visa sponsorship under the Trainee or Intern program category, depending on your career stage. A designated sponsor organization issues your DS-2019 and oversees your training plan with the host employer.
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Get Access To All JobsCompensation Type: Hourly
Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel’s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind.
Location:
The AAA Four Diamond JW Marriott Savannah Plant Riverside District is located in the heart of historic Savannah on the Savannah riverfront, with countless activities a short walk away. Explore the downtown Savannah shopping district, eat at one of the hotel's many restaurants, reconnect with friends at our riverside Savannah bars, or embark on one of the city's various walking tours.
Once a power plant, Plant Riverside District represents the beauty of progress. Our three unique buildings are enriched in history, from chic architecture in the Power Plant to romantic styling in the Three Muses and contemporary maritime details in the Atlantic. Complete your experience with a relaxing visit to the hotel spa before you enjoy the vibrant nightlife in the entertainment district.
Overview:
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Compensation Type: Hourly
Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel’s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind.
Location:
The AAA Four Diamond JW Marriott Savannah Plant Riverside District is located in the heart of historic Savannah on the Savannah riverfront, with countless activities a short walk away. Explore the downtown Savannah shopping district, eat at one of the hotel's many restaurants, reconnect with friends at our riverside Savannah bars, or embark on one of the city's various walking tours.
Once a power plant, Plant Riverside District represents the beauty of progress. Our three unique buildings are enriched in history, from chic architecture in the Power Plant to romantic styling in the Three Muses and contemporary maritime details in the Atlantic. Complete your experience with a relaxing visit to the hotel spa before you enjoy the vibrant nightlife in the entertainment district.
Overview:
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
See all 31+ J-1 Visa Guest Service Supervisor Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new J-1 Visa Guest Service Supervisor Jobs.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Guest Service Supervisor
Align your credentials to J-1 category requirements
Current hospitality students qualify under the Intern category, while professionals with a degree and at least one year of relevant experience qualify under Trainee. Confirm your category before applying, since the DS-2019 and training plan structure differ between them.
Document hospitality competencies your training plan will cover
Designated sponsors require a structured training plan showing skill areas you'll develop, such as front-desk operations, conflict resolution, and team scheduling. Prepare a draft competency list before you approach host employers so the paperwork stage moves faster.
Search Migrate Mate to find J-1 receptive employers
Not every hotel or resort group actively hosts J-1 visa exchange visitors. Use Migrate Mate to filter Guest Service Supervisor roles at U.S. employers that already have J-1 visa hosting experience, cutting out companies unlikely to engage with a designated sponsor.
Target host employers in resort or convention markets
Hospitality groups in destination markets, large convention cities, and ski or beach resort regions fill supervisory hospitality roles through J-1 programs more consistently than urban boutique properties. Concentrate outreach on those markets to improve your offer-stage conversion rate.
Confirm the 2-year home residency requirement applies to you
If your home country appears on the Exchange Visitor Skills List or your program is government-funded, a 2-year home residency requirement attaches to your J-1. Verify your status with USCIS before accepting an offer, since it affects any future change of status.
Get the host employer to sign the training plan early
The designated sponsor cannot issue your DS-2019 until the host employer countersigns the training plan. Treat that signature as your first deadline after a verbal offer, not a post-acceptance formality, to avoid delays in your program start date.
Guest Service Supervisor J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Guest Service Supervisor role?
The Trainee category fits most applicants: you need a hospitality-related degree plus at least one year of post-graduation work experience, or five years of practical hospitality experience without a degree. Current university students enrolled in a hospitality program can apply under the Intern category for a shorter-duration placement tied to their studies.
Who actually sponsors the J-1 visa for this role, the employer or a sponsor organization?
A U.S. Department of State-designated sponsor organization, such as CIEE, Cultural Vistas, or AIPT, issues your DS-2019 and is the legal visa sponsor. The hotel or resort where you work is the host employer. The host does not sponsor your visa directly but must agree to the training plan and comply with the sponsor's oversight requirements throughout your program.
How do I find U.S. employers willing to host a J-1 Guest Service Supervisor?
Use Migrate Mate to search Guest Service Supervisor roles at U.S. employers that already have J-1 hosting history. Not all hospitality employers engage with designated sponsors, so filtering for J-1-aligned roles saves significant outreach time. Once you identify a receptive host, the designated sponsor steps in to administer the formal visa process.
What does the training plan for a Guest Service Supervisor J-1 need to include?
The training plan, often filed on Form DS-7002, must outline specific competencies you'll develop during the program, such as guest relations management, front-of-house supervision, complaint resolution protocols, and staff scheduling. It should break the program into phases with measurable goals. The host employer and designated sponsor both sign it, and it must be in place before your DS-2019 is issued.
Can a J-1 Guest Service Supervisor transition to a long-term U.S. work visa after the program ends?
It depends on whether a 2-year home residency requirement applies to you. If it does, you must return home for two years before obtaining most immigrant or nonimmigrant visas, including H-1B visa or L-1 visa. If the requirement does not apply, you can pursue a change of status or new visa classification after your J-1 program concludes, subject to standard eligibility criteria.