J-1 Visa Guest Service Supervisor Jobs
Guest Service Supervisor roles in the U.S. are accessible to international professionals through J-1 visa sponsorship under the Trainee or Intern program category, depending on your career stage. A designated sponsor organization issues your DS-2019 and oversees your training plan with the host employer.
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Get Access To All JobsINTRODUCTION
At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling.
Join our Pack:
- Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
- Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
- Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
- Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
- Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
- Medical, Dental, and Vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
Essential Duties & Responsibilities
- Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
- Ensures daily success of check-in standards and operational efficiencies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Understands and participates in scheduling of staff, execution of labor management and forecasting
- Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
- Monitors performance of agents, providing real time feedback and coaching
- Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
- Participates in recruitment and selection of talent for the guest service team
- Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
- Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations - Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
- May also assist in supervising bell, valet and night audit and other roles as needed
BASIC QUALIFICATIONS & SKILLS
- High School diploma or equivalent experience
- Minimum of 1 year prior experience Rooms Division/Front Desk
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
DESIRED QUALIFICATIONS & TRAITS
- Associate's degree or higher in hospitality or related field
- Experience with Opera or similar system
- Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements
- Ability to lift 30lbs.
- Ability to stand/sit for long periods of time.
- Ability to bend, stretch and twist
Pay Rate: $17.75/hr
An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
APPLICATION INSTRUCTIONS:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
POSITION CLOSE DATE:
EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
INTRODUCTION
At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling.
Join our Pack:
- Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
- Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
- Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
- Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
- Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
- Medical, Dental, and Vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
Essential Duties & Responsibilities
- Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
- Ensures daily success of check-in standards and operational efficiencies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Understands and participates in scheduling of staff, execution of labor management and forecasting
- Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
- Monitors performance of agents, providing real time feedback and coaching
- Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
- Participates in recruitment and selection of talent for the guest service team
- Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
- Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations - Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
- May also assist in supervising bell, valet and night audit and other roles as needed
BASIC QUALIFICATIONS & SKILLS
- High School diploma or equivalent experience
- Minimum of 1 year prior experience Rooms Division/Front Desk
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
DESIRED QUALIFICATIONS & TRAITS
- Associate's degree or higher in hospitality or related field
- Experience with Opera or similar system
- Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements
- Ability to lift 30lbs.
- Ability to stand/sit for long periods of time.
- Ability to bend, stretch and twist
Pay Rate: $17.75/hr
An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
APPLICATION INSTRUCTIONS:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
POSITION CLOSE DATE:
EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
See all 10+ Guest Service Supervisor jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Guest Service Supervisor roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Guest Service Supervisor
Align your credentials to J-1 category requirements
Current hospitality students qualify under the Intern category, while professionals with a degree and at least one year of relevant experience qualify under Trainee. Confirm your category before applying, since the DS-2019 and training plan structure differ between them.
Document hospitality competencies your training plan will cover
Designated sponsors require a structured training plan showing skill areas you'll develop, such as front-desk operations, conflict resolution, and team scheduling. Prepare a draft competency list before you approach host employers so the paperwork stage moves faster.
Search Migrate Mate to find J-1 receptive employers
Not every hotel or resort group actively hosts J-1 exchange visitors. Use Migrate Mate to filter Guest Service Supervisor roles at U.S. employers that already have J-1 hosting experience, cutting out companies unlikely to engage with a designated sponsor.
Target host employers in resort or convention markets
Hospitality groups in destination markets, large convention cities, and ski or beach resort regions fill supervisory hospitality roles through J-1 programs more consistently than urban boutique properties. Concentrate outreach on those markets to improve your offer-stage conversion rate.
Confirm the 2-year home residency requirement applies to you
If your home country appears on the Exchange Visitor Skills List or your program is government-funded, a 2-year home residency requirement attaches to your J-1. Verify your status with USCIS before accepting an offer, since it affects any future change of status.
Get the host employer to sign the training plan early
The designated sponsor cannot issue your DS-2019 until the host employer countersigns the training plan. Treat that signature as your first deadline after a verbal offer, not a post-acceptance formality, to avoid delays in your program start date.
Guest Service Supervisor jobs are hiring across the US. Find yours.
Find Guest Service Supervisor JobsGuest Service Supervisor J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Guest Service Supervisor role?
The Trainee category fits most applicants: you need a hospitality-related degree plus at least one year of post-graduation work experience, or five years of practical hospitality experience without a degree. Current university students enrolled in a hospitality program can apply under the Intern category for a shorter-duration placement tied to their studies.
Who actually sponsors the J-1 visa for this role, the employer or a sponsor organization?
A U.S. Department of State-designated sponsor organization, such as CIEE, Cultural Vistas, or AIPT, issues your DS-2019 and is the legal visa sponsor. The hotel or resort where you work is the host employer. The host does not sponsor your visa directly but must agree to the training plan and comply with the sponsor's oversight requirements throughout your program.
How do I find U.S. employers willing to host a J-1 Guest Service Supervisor?
Use Migrate Mate to search Guest Service Supervisor roles at U.S. employers that already have J-1 hosting history. Not all hospitality employers engage with designated sponsors, so filtering for J-1-aligned roles saves significant outreach time. Once you identify a receptive host, the designated sponsor steps in to administer the formal visa process.
What does the training plan for a Guest Service Supervisor J-1 need to include?
The training plan, often filed on Form DS-7002, must outline specific competencies you'll develop during the program, such as guest relations management, front-of-house supervision, complaint resolution protocols, and staff scheduling. It should break the program into phases with measurable goals. The host employer and designated sponsor both sign it, and it must be in place before your DS-2019 is issued.
Can a J-1 Guest Service Supervisor transition to a long-term U.S. work visa after the program ends?
It depends on whether a 2-year home residency requirement applies to you. If it does, you must return home for two years before obtaining most immigrant or nonimmigrant visas, including H-1B or L-1. If the requirement does not apply, you can pursue a change of status or new visa classification after your J-1 program concludes, subject to standard eligibility criteria.
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