Manager Client Experience Jobs in Chicago, IL

Step into a role where you'll help shape the future of finance. As part of our Finance Transformation team, you'll collaborate with CFOs, finance leaders, and executive clients to solve their most complex challenges. Leveraging Deloitte's unmatched resources and deep industry insights, you'll deliver innovative, market-driven solutions that modernize finance functions, elevate performance, and drive meaningful organizational change. Join us to empower clients to become strategic business partners, manage risk, and unlock new levels of financial and operational excellence.

Recruiting for this role ends 09/30/2026.

As a Manager and Client Experience / Human-AI Interaction Designer within our Finance Transformation Tech Enablement team, you will lead platform and experience design for the Finance Operate Platform-translating complex agentic AI capabilities into intuitive, trust-building interfaces. You will design dashboards, exception flows, human-in-the-loop interaction patterns, and demo environments that drive adoption of the Offering delivery portal.

Work You Will Do

Platform Experience Design

• Lead end-to-end UX and interaction design for Offering delivery portal and Finance Operate Platform interfaces, including practitioner dashboards, exception management flows, SLA visualizations, and client governance views.

• Design human-in-the-loop interaction patterns for AI/agentic workflows, ensuring automated actions are transparent, explainable, and easy to review and approve.

• Develop and maintain design standards, component libraries, and UX guidelines for the Finance Operate Platform.

• Partner with the AI/Automation Architect and Solution Architect to translate technical capabilities into user-centered designs.

Demo & Client Engagement

• Lead the design and execution of platform demos for client engagement, including demo environments, narrative flows, and visual prototypes.

• Partner with business development and offering leadership to design compelling visual stories around platform capabilities and accelerator value propositions.

• Gather and synthesize feedback from client-facing demos and live engagements to continuously improve the platform experience.

Stakeholder Collaboration

• Collaborate with Engineering, Data, and Process teams to ensure designs are technically feasible and aligned with delivery realities.

• Facilitate design workshops and reviews with internal and external stakeholders.

• Document design rationale, user research findings, and interaction specifications for team reference.

Innovation & Emerging Patterns

• Stay current on emerging trends in AI-native UX, conversational interfaces, and human-in-the-loop design patterns.

• Evaluate and recommend UX/UI tools and prototyping platforms appropriate for the Finance Operate context.

The team

Our Finance Operate offering provides ongoing operation of the Finance function as an extension of Deloitte's Finance Transformation Advise and Implement offering portfolio. The team works across finance strategy, process, operations, and technology to help organizations enable scalable finance outcomes. Professionals in this practice support delivery in complex environments while helping clients advance modernization across Finance Operate capabilities.

Qualifications

Required

• Bachelor's degree in Design, Human-Computer Interaction, Information Systems, or related field.

• 6+ years of experience in UX/product design, interaction design, or digital experience roles, with demonstrated ownership of complex enterprise products.

• Proficiency in modern design and prototyping tools (Figma, Sketch, Adobe XD, or equivalent).

• Demonstrated experience designing enterprise dashboards, workflow interfaces, or data-intensive applications.

• Strong communication and facilitation skills; ability to present and defend design decisions to senior stakeholders.

• Experience collaborating within cross-functional technology delivery teams.

• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve

• Limited immigration sponsorship may be available

Preferred

• Experience designing human-in-the-loop AI or agentic workflow interfaces.

• Background in financial services, consulting, or Finance Operate delivery environments.

• Familiarity with ServiceNow portal and UX capabilities.

• Experience leading client-facing demos or design sprints in a consulting context.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000-$252,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.