Manager Client Experience Jobs in South Carolina

Project Manager - Client Services

Harris School Solutions - Remote

The Project Manager is responsible for managing project scope, functional and technical project resources, and interfacing with multiple departments including Sales, IT, Development, Services, and Support in order to ensure successful and on-time delivery of the defined solution implementation. Additional work activities may include involvement in supporting change management and deployment activities.

Overall Project Management:

• Oversee the project and manage execution to plan
• Run client kick-off, planning and design meetings
• Participate in regular, internal and external project management meetings
• Handle internal and external project status reporting
• Manage to project scope on time and on budget
• Ensure good cooperation with team members and with other teams
• Post Go Live Project Support for issue resolution
• Being available to travel to customer

Implementation of projects:

• Assist with Pre-Sales workshops and the creation of Statement of Work documents
• Act as the primary client contact representing the company during the Project
• Run customer functionality workshops
• Guide customers in designing the solutions configuration applying best practices and for maximizing business benefits
• Oversee execution of the multiple solution implementation work streams; and at times run parts of the execution
• Document and review functional / technical specifications and gain approval from the customer
• Develop and Maintain Project Plans
• Manage Project Escalations both internally and externally
• Seek additional opportunities and managing Project Change requests to ensure Project Scope is maintained
• Oversee Configuration progress, all Test phases, Deployment, and Post Go-Live support

Continuous improvement and knowledge management:

• Contribute to company objectives by enhancing value brought to customers for service offerings, company expertise and delivery processes
• Develop understanding of software used by assigned projects to communicate effectively with potential clients and current clients in the implementation process
• Identify opportunities for enhancement and improvement of the implementation processes
• Support global knowledge program and stimulate cross team knowledge sharing
• Manage the required cooperation with other teams: commercial, technical and support teams
• Other duties as assigned by management

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Business or Technology related field from an accredited institution
• Must have 3+ years of experience as a Project Manager in Software Implementations
• Knowledge of project management tools and software packages
• Experience managing the implementation of an ERP solution
• Ability to operate well in fast-paced, collaborative environment
• Operational, technical marketing and management skills
• Must be a good communicator
• Leadership qualities and excellent problem-solving ability
• Government contract and delivery experience preferred
• Up to 60% travel required

Preferred Qualifications:

• MBA or MPM
• 8+ years of experience with School ERP Implementations

Working Environment:

This job operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur.

This role may occasionally come into contact with Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.

Expected Hours of Work:

Some flexibility in hours is allowed, but the employee must be available during the "core" work hours.

Travel:

60%

AAP/EEO Statement
Harris Computer is an EEO/AA/Disability/Vets Employer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.