Senior Level Managing Director of Operations Jobs
Senior level managing director of operations jobs place experienced leaders in charge of enterprise-wide operational strategy, cross-functional execution, and the senior teams that drive measurable outcomes. Openings concentrate in Education, Construction & Real Estate, and Non-Profit & Social Services, with a mix of on-site, remote, and hybrid settings, and employers like DLP Capital, IDEA Public Schools, and Zeta Charter Schools hiring at this level now.
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Who we are looking for
We are seeking a Managing Director level Head of Technology Process Re-Engineering to establish and lead a GTS-focused capability for technology process mapping, process re-engineering, and operational transparency across State Street Global Technology Services. This role will report to the GTS Head of Process Improvement and Risk Remediation. This role will drive the development of standardized process views for key GTS technology processes, improve end-to-end process understanding, and identify opportunities to simplify, optimize, and strengthen control effectiveness within the GTS operating environment.
The ideal candidate is a senior technology transformation leader with deep experience in process mapping, operating model design, and process re-engineering within a large, complex, and regulated technology organization. This individual must be able to translate fragmented knowledge into clear, actionable process maps and improvement roadmaps that support GTS decision-making, risk reduction, and sustained operational improvement.
This is a GTS-facing leadership role expected to partner with GTS senior leaders, technology process owners, risk partners, platform teams, and global delivery organizations. The Head of Technology Process Mapping will be expected to define the standards, tooling approach, and governance model for GTS process mapping while also leading hands-on efforts to document, analyze, redesign, and embed improved ways of working.
What you will be responsible for
GTS Technology Process Mapping Strategy & Execution
- Define and lead the GTS technology process mapping approach, including standards, methodology, taxonomy, tooling approach, and adoption model for documenting critical technology processes across GTS functions.
- Build and maintain clear end-to-end views of priority GTS processes, connecting activities, roles, systems, handoffs, controls, pain points, and performance indicators to improve transparency and accountability.
- Build out and lead a small team of process mapping professionals across two global locations, ensuring consistent standards, delivery quality, and stakeholder engagement across the GTS process mapping portfolio.
Process Re-engineering, Optimization & Control Improvement
- Lead structured process analysis to identify duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and opportunities to simplify or standardize execution.
- Partner with GTS process owners and transformation teams to design future-state processes, clarify roles and decision rights, and develop practical implementation roadmaps that improve efficiency, risk management, and operating discipline.
- Establish measurable outcomes for GTS process re-engineering efforts, including reduced complexity, improved cycle times, stronger control alignment, clearer accountability, and better management reporting.
Governance, Standards & Executive Reporting
- Create and maintain governance routines that ensure GTS technology process maps remain current, validated, owned, and aligned to GTS standards, control expectations, and management reporting needs.
- Develop executive-ready reporting that communicates GTS process coverage, mapping maturity, key risks, improvement opportunities, open decisions, and progress against technology process improvement priorities.
Stakeholder Leadership & Change Adoption
- Lead engagement with senior stakeholders across GTS technology, risk, operations, and delivery teams to drive alignment on current-state understanding, future-state design, prioritization of improvement opportunities, and adoption of redesigned processes.
- Build credibility with global teams by facilitating fact-based discussions, resolving ownership ambiguity, challenging legacy ways of working, and helping teams move from process documentation to measurable process improvement.
What we value
- Technology Process Leadership: Proven ability to define and scale process mapping, process architecture, and process re-engineering capabilities within a large, matrixed technology organization.
- Re-engineering Mindset: Demonstrated experience identifying process inefficiencies and translating analysis into practical redesign options, implementation plans, and measurable outcomes.
- Executive Stakeholder Influence: Ability to engage senior leaders, challenge constructively, build consensus, and drive decisions across organizational boundaries.
- Risk and Control Orientation: Strong understanding of how process design, ownership, controls, metrics, and evidence support operational resilience and a sound control environment.
- Structured Communication: Exceptional written, verbal, and facilitation skills, with the ability to convert complex processes into clear narratives, visual maps, decision materials, and executive-ready recommendations.
- Analytical Depth: Strong ability to evaluate process data, control evidence, performance indicators, organizational handoffs, and operating model constraints to identify root causes and improvement opportunities.
- Change Leadership: Ability to move GTS teams from documentation to adoption by embedding standards, reinforcing accountability, and sustaining improved ways of working across global technology teams.
Education & Preferred Qualifications
- 15+ years of experience leading technology process transformation, process re-engineering, business architecture, operational excellence, technology transformation, or risk-aligned remediation initiatives within large organizations.
- Experience operating at a senior leadership level, preferably within financial services, technology, operations, risk management, or another highly regulated environment.
- Demonstrated expertise with process mapping and re-engineering methods such as BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping, operating model design, or related disciplines.
- Experience building process standards, governance models, repositories, reusable templates, maturity assessments, and executive reporting for technology process improvement programs.
- Strong track record working with globally distributed technology teams and influencing senior stakeholders across GTS, risk, operations, and business-aligned technology functions.
Salary Range:
$170,000 - $267,500 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home .
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Who we are looking for
We are seeking a Managing Director level Head of Technology Process Re-Engineering to establish and lead a GTS-focused capability for technology process mapping, process re-engineering, and operational transparency across State Street Global Technology Services. This role will report to the GTS Head of Process Improvement and Risk Remediation. This role will drive the development of standardized process views for key GTS technology processes, improve end-to-end process understanding, and identify opportunities to simplify, optimize, and strengthen control effectiveness within the GTS operating environment.
The ideal candidate is a senior technology transformation leader with deep experience in process mapping, operating model design, and process re-engineering within a large, complex, and regulated technology organization. This individual must be able to translate fragmented knowledge into clear, actionable process maps and improvement roadmaps that support GTS decision-making, risk reduction, and sustained operational improvement.
This is a GTS-facing leadership role expected to partner with GTS senior leaders, technology process owners, risk partners, platform teams, and global delivery organizations. The Head of Technology Process Mapping will be expected to define the standards, tooling approach, and governance model for GTS process mapping while also leading hands-on efforts to document, analyze, redesign, and embed improved ways of working.
What you will be responsible for
GTS Technology Process Mapping Strategy & Execution
- Define and lead the GTS technology process mapping approach, including standards, methodology, taxonomy, tooling approach, and adoption model for documenting critical technology processes across GTS functions.
- Build and maintain clear end-to-end views of priority GTS processes, connecting activities, roles, systems, handoffs, controls, pain points, and performance indicators to improve transparency and accountability.
- Build out and lead a small team of process mapping professionals across two global locations, ensuring consistent standards, delivery quality, and stakeholder engagement across the GTS process mapping portfolio.
Process Re-engineering, Optimization & Control Improvement
- Lead structured process analysis to identify duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and opportunities to simplify or standardize execution.
- Partner with GTS process owners and transformation teams to design future-state processes, clarify roles and decision rights, and develop practical implementation roadmaps that improve efficiency, risk management, and operating discipline.
- Establish measurable outcomes for GTS process re-engineering efforts, including reduced complexity, improved cycle times, stronger control alignment, clearer accountability, and better management reporting.
Governance, Standards & Executive Reporting
- Create and maintain governance routines that ensure GTS technology process maps remain current, validated, owned, and aligned to GTS standards, control expectations, and management reporting needs.
- Develop executive-ready reporting that communicates GTS process coverage, mapping maturity, key risks, improvement opportunities, open decisions, and progress against technology process improvement priorities.
Stakeholder Leadership & Change Adoption
- Lead engagement with senior stakeholders across GTS technology, risk, operations, and delivery teams to drive alignment on current-state understanding, future-state design, prioritization of improvement opportunities, and adoption of redesigned processes.
- Build credibility with global teams by facilitating fact-based discussions, resolving ownership ambiguity, challenging legacy ways of working, and helping teams move from process documentation to measurable process improvement.
What we value
- Technology Process Leadership: Proven ability to define and scale process mapping, process architecture, and process re-engineering capabilities within a large, matrixed technology organization.
- Re-engineering Mindset: Demonstrated experience identifying process inefficiencies and translating analysis into practical redesign options, implementation plans, and measurable outcomes.
- Executive Stakeholder Influence: Ability to engage senior leaders, challenge constructively, build consensus, and drive decisions across organizational boundaries.
- Risk and Control Orientation: Strong understanding of how process design, ownership, controls, metrics, and evidence support operational resilience and a sound control environment.
- Structured Communication: Exceptional written, verbal, and facilitation skills, with the ability to convert complex processes into clear narratives, visual maps, decision materials, and executive-ready recommendations.
- Analytical Depth: Strong ability to evaluate process data, control evidence, performance indicators, organizational handoffs, and operating model constraints to identify root causes and improvement opportunities.
- Change Leadership: Ability to move GTS teams from documentation to adoption by embedding standards, reinforcing accountability, and sustaining improved ways of working across global technology teams.
Education & Preferred Qualifications
- 15+ years of experience leading technology process transformation, process re-engineering, business architecture, operational excellence, technology transformation, or risk-aligned remediation initiatives within large organizations.
- Experience operating at a senior leadership level, preferably within financial services, technology, operations, risk management, or another highly regulated environment.
- Demonstrated expertise with process mapping and re-engineering methods such as BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping, operating model design, or related disciplines.
- Experience building process standards, governance models, repositories, reusable templates, maturity assessments, and executive reporting for technology process improvement programs.
- Strong track record working with globally distributed technology teams and influencing senior stakeholders across GTS, risk, operations, and business-aligned technology functions.
Salary Range:
$170,000 - $267,500 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home .
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Find JobsSenior Level Managing Director of Operations Job Market
Who's Hiring
Top Industries Hiring
- Education
- Construction & Real Estate
- Non-Profit & Social Services
- Insurance
- Banking & Financial Services
Senior Level Managing Director of Operations Jobs: Frequently Asked Questions
How do I get a senior level managing director of operations job?
Candidates who land these roles demonstrate a history of owning large-scale operational outcomes, not just managing processes. Employers at this level look for leaders who have built or restructured teams, driven measurable efficiency gains, and influenced executive strategy. A strong application highlights the scope of what you have owned, the size of budgets or teams you have led, and results tied directly to business performance.
Which companies hire senior level managing director of operations?
Companies hiring senior level managing director of operationss right now include DLP Capital, IDEA Public Schools, and Zeta Charter Schools, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from large enterprises, private equity-backed organizations, and high-growth companies that need a proven operator to lead complex, multi-function teams.
Are there remote senior level managing director of operations jobs?
Yes, though many roles at this level include on-site expectations tied to team leadership and executive presence. About 67% of senior level managing director of operations openings are remote or hybrid as of November 2026, with hybrid arrangements being the most common for roles that involve managing distributed teams or reporting directly to a C-suite.
What makes a managing director of operations role senior level?
Senior level managing director of operations roles are defined by enterprise-wide ownership, not department-level oversight. These positions require setting operational strategy, aligning cross-functional leaders, and being accountable for outcomes that affect the whole organization. Senior roles also carry an expectation of mentoring other managers, shaping how the operations function is built, and influencing decisions at the executive level.
Which industries hire the most senior level managing director of operations?
Senior level managing director of operations roles concentrate in Education, Construction & Real Estate, and Non-Profit & Social Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because they operate at scale, require tight coordination across multiple functions, and need experienced leaders who can translate strategic priorities into operational results.