Network Support Specialist Jobs
Network Support Specialist jobs are open across healthcare, education, government, managed services, and corporate IT, from entry-level help desk roles to senior network support engineers, with specializations in LAN/WAN administration, VoIP systems, and endpoint troubleshooting. Find a role that fits below and apply directly.
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Showing 5 of 153+ Network Support Specialist jobs
Position Summary
The IT Support Technician is responsible for troubleshooting and resolving end-user
issues involving hardware, software, network connectivity, phone systems, and other IT
services in a timely manner. This position provides both Tier 1 and Tier 2 technical
support, as appropriate, and is expected to take ownership of issues from initial report
through resolution, including coordinating escalations and following up to ensure
successful completion. The IT Support Technician also supports the maintenance and
troubleshooting of physical and logical network infrastructure and assists with IT projects
as needed.
Primary Duties and Responsibilities
This job description does not limit management’s ability to assign or adjust duties and responsibilities at any time.
- Troubleshoot and support physical network infrastructure, including switches,
routers, wireless access points, network cabling, and related connectivity equipment.
- Troubleshoot logical network connectivity and configuration issues, including TCP/IP,
VLANs, DNS, DHCP, routing, VPN connectivity, and basic firewall rules.
- Promptly respond to and troubleshoot help desk inquiries, providing Tier 1 and Tier 2
technical support as appropriate.
- Support and troubleshoot Microsoft Azure resources and services, including virtual
machines, app services, networking, access permissions, and related cloud
infrastructure.
- Take ownership of assigned issues through completion, including troubleshooting,
escalation, coordination with other IT resources or vendors, and follow-up with end
users to confirm resolution.
- Provide end-user assistance for hardware, software, phone systems, call recording,
network connectivity, and other IT-related issues.
- Manage and maintain service desk tickets in Jira, ensuring accurate documentation,
timely updates, and appropriate resolution and closure.
- Assist with network equipment installation, configuration, maintenance, and
troubleshooting, escalating complex network issues as appropriate.
- Review network and endpoint security alerts, monitor security logs, and escalate
identified issues to the appropriate departmental resources
Install, configure, and maintain workstations, laptops, printers, software, and
peripheral equipment, including equipment moves.
- Assist with routine maintenance of desktop applications, operating systems, and
software updates and patches.
- Maintain accurate IT asset inventory, tracking hardware and software throughout the
device lifecycle.
- Manage user accounts and access permissions, including network access, application
access, security groups, and building access credentials.
- Troubleshoot and repair IT-related equipment as needed.
- Assist with IT infrastructure improvements, system upgrades, and other technology
projects.
- Other duties as assigned
Requirements
IT Support Experience: Previous experience providing Tier 1 and Tier 2 technical
support, including troubleshooting hardware, software, network connectivity, and
Windows operating systems.
- Networking: Strong foundational understanding of both physical and logical
networking concepts, with hands-on experience troubleshooting LAN/WAN
connectivity, switches, routers, wireless networks, TCP/IP, VLANs, DNS, DHCP, and
VPN connections. Experience with Ubiquiti equipment and CompTIA Network+
certification a plus.
- Microsoft Azure (Required): Working knowledge and hands-on experience with
Microsoft Azure, including virtual machines, virtual networking, resource management,
access controls, and basic cloud infrastructure troubleshooting.
- Microsoft Technologies: Familiarity with Microsoft 365 administration, including
Intune, Microsoft Entra ID, Exchange Online, Windows Active Directory, and Windows
operating systems.
- VoIP and Telephony: Knowledge of VoIP technologies and cloud-based phone
systems, particularly Twilio Flex, is beneficial.
- Security and Monitoring: Familiarity with endpoint security tools, network
monitoring, security alerts, and basic cybersecurity practices.
- IT Management Tools: Experience using ticketing systems, remote monitoring and
management tools, and endpoint management platforms.
- Troubleshooting and Ownership: Strong analytical and problem-solving skills,
with the ability to independently diagnose and resolve technical issues. Demonstrated
accountability for managing issues through completion, including proactive
communication, escalation management, and follow-up.
- Independence: Ability to work independently, manage competing priorities, take
initiative, and identify and resolve technical issues with minimal supervision.
- Communication: Strong verbal and written communication skills, including the
ability to explain technical concepts to nontechnical employees, provide timely status
updates, and document technical procedures and resolutions
Other: Advanced computer knowledge; basic mathematical skills; ability to read and
interpret operating instructions, technical documentation, procedure manuals, and
standard operating procedures (SOPs); strong time management and attention to
detail; ability to work effectively in a team environment.
- Supervisory Responsibility: None
Working Conditions
1. Lifting & Physical Requirements: Individuals may need to sit or stand for long
periods throughout the day. Reaching above shoulder heights, below the waist or lifting
as required to file documents or store materials throughout the workday. Proper lifting
techniques required. May include lifting up to 50 pounds on occasion.
2. Work Environment: General office environment with moderate noise level.
Nothing in this job description restricts management’s right to assign or reassign duties and
responsibilities to this job at any time. Nothing in this job description is intended to create a
contractual obligation or to modify an employee’s employment at will status.
The requirements listed above are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable qualified individuals with
disabilities to perform the essential job functions.
MA Pay Transparency Salary: $70k- $80k
ACCC is an equal opportunity employer and is committed to creating an inclusive and diverse
workplace. We do not discriminate based on race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, genetic information, veteran status, or any
other protected characteristic as defined by applicable law. We believe in fostering a workplace
where everyone feels valued, respected, and empowered to succeed.
If you need assistance or accommodation during the application process due to a disability,
please contact HR@consumercredit.com
Benefits
- Comprehensive health insurance including medical, dental, and vision coverage
- Medical and dependent Flexible Spending Account (FSA)
- Short-Term and Long-Term Disability; Life Insurance
- 401(k) retirement plan with company matching
- Paid time off and paid holidays
- Remote work flexibility
- Professional development and training opportunities
- Supportive team environment and mission-driven culture
Position Summary
The IT Support Technician is responsible for troubleshooting and resolving end-user
issues involving hardware, software, network connectivity, phone systems, and other IT
services in a timely manner. This position provides both Tier 1 and Tier 2 technical
support, as appropriate, and is expected to take ownership of issues from initial report
through resolution, including coordinating escalations and following up to ensure
successful completion. The IT Support Technician also supports the maintenance and
troubleshooting of physical and logical network infrastructure and assists with IT projects
as needed.
Primary Duties and Responsibilities
This job description does not limit management’s ability to assign or adjust duties and responsibilities at any time.
- Troubleshoot and support physical network infrastructure, including switches,
routers, wireless access points, network cabling, and related connectivity equipment.
- Troubleshoot logical network connectivity and configuration issues, including TCP/IP,
VLANs, DNS, DHCP, routing, VPN connectivity, and basic firewall rules.
- Promptly respond to and troubleshoot help desk inquiries, providing Tier 1 and Tier 2
technical support as appropriate.
- Support and troubleshoot Microsoft Azure resources and services, including virtual
machines, app services, networking, access permissions, and related cloud
infrastructure.
- Take ownership of assigned issues through completion, including troubleshooting,
escalation, coordination with other IT resources or vendors, and follow-up with end
users to confirm resolution.
- Provide end-user assistance for hardware, software, phone systems, call recording,
network connectivity, and other IT-related issues.
- Manage and maintain service desk tickets in Jira, ensuring accurate documentation,
timely updates, and appropriate resolution and closure.
- Assist with network equipment installation, configuration, maintenance, and
troubleshooting, escalating complex network issues as appropriate.
- Review network and endpoint security alerts, monitor security logs, and escalate
identified issues to the appropriate departmental resources
Install, configure, and maintain workstations, laptops, printers, software, and
peripheral equipment, including equipment moves.
- Assist with routine maintenance of desktop applications, operating systems, and
software updates and patches.
- Maintain accurate IT asset inventory, tracking hardware and software throughout the
device lifecycle.
- Manage user accounts and access permissions, including network access, application
access, security groups, and building access credentials.
- Troubleshoot and repair IT-related equipment as needed.
- Assist with IT infrastructure improvements, system upgrades, and other technology
projects.
- Other duties as assigned
Requirements
IT Support Experience: Previous experience providing Tier 1 and Tier 2 technical
support, including troubleshooting hardware, software, network connectivity, and
Windows operating systems.
- Networking: Strong foundational understanding of both physical and logical
networking concepts, with hands-on experience troubleshooting LAN/WAN
connectivity, switches, routers, wireless networks, TCP/IP, VLANs, DNS, DHCP, and
VPN connections. Experience with Ubiquiti equipment and CompTIA Network+
certification a plus.
- Microsoft Azure (Required): Working knowledge and hands-on experience with
Microsoft Azure, including virtual machines, virtual networking, resource management,
access controls, and basic cloud infrastructure troubleshooting.
- Microsoft Technologies: Familiarity with Microsoft 365 administration, including
Intune, Microsoft Entra ID, Exchange Online, Windows Active Directory, and Windows
operating systems.
- VoIP and Telephony: Knowledge of VoIP technologies and cloud-based phone
systems, particularly Twilio Flex, is beneficial.
- Security and Monitoring: Familiarity with endpoint security tools, network
monitoring, security alerts, and basic cybersecurity practices.
- IT Management Tools: Experience using ticketing systems, remote monitoring and
management tools, and endpoint management platforms.
- Troubleshooting and Ownership: Strong analytical and problem-solving skills,
with the ability to independently diagnose and resolve technical issues. Demonstrated
accountability for managing issues through completion, including proactive
communication, escalation management, and follow-up.
- Independence: Ability to work independently, manage competing priorities, take
initiative, and identify and resolve technical issues with minimal supervision.
- Communication: Strong verbal and written communication skills, including the
ability to explain technical concepts to nontechnical employees, provide timely status
updates, and document technical procedures and resolutions
Other: Advanced computer knowledge; basic mathematical skills; ability to read and
interpret operating instructions, technical documentation, procedure manuals, and
standard operating procedures (SOPs); strong time management and attention to
detail; ability to work effectively in a team environment.
- Supervisory Responsibility: None
Working Conditions
1. Lifting & Physical Requirements: Individuals may need to sit or stand for long
periods throughout the day. Reaching above shoulder heights, below the waist or lifting
as required to file documents or store materials throughout the workday. Proper lifting
techniques required. May include lifting up to 50 pounds on occasion.
2. Work Environment: General office environment with moderate noise level.
Nothing in this job description restricts management’s right to assign or reassign duties and
responsibilities to this job at any time. Nothing in this job description is intended to create a
contractual obligation or to modify an employee’s employment at will status.
The requirements listed above are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable qualified individuals with
disabilities to perform the essential job functions.
MA Pay Transparency Salary: $70k- $80k
ACCC is an equal opportunity employer and is committed to creating an inclusive and diverse
workplace. We do not discriminate based on race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, genetic information, veteran status, or any
other protected characteristic as defined by applicable law. We believe in fostering a workplace
where everyone feels valued, respected, and empowered to succeed.
If you need assistance or accommodation during the application process due to a disability,
please contact HR@consumercredit.com
Benefits
- Comprehensive health insurance including medical, dental, and vision coverage
- Medical and dependent Flexible Spending Account (FSA)
- Short-Term and Long-Term Disability; Life Insurance
- 401(k) retirement plan with company matching
- Paid time off and paid holidays
- Remote work flexibility
- Professional development and training opportunities
- Supportive team environment and mission-driven culture
Network Support Specialist Jobs by Experience Level
See All 153+ Network Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsNetwork Support Specialist Job Market
Who's Hiring
- Meta54
- Inabia Software & Consulting6
- Leidos5
- Chicago Public Schools5
- Tachyon Technologies3
Top Industries Hiring
- Technology & Software13
- Insurance2
- Healthcare & Medical Services2
- Telecommunications1
- Aerospace & Defense1
What Employers Look For
The qualifications that appear most often in network support specialist jobs.
- CompTIA Network+ or equivalent certification strongly preferred or required
- Experience troubleshooting LAN, WAN, and wireless network connectivity issues
- Proficiency with ticketing systems and documenting support cases accurately
- Familiarity with Cisco or similar enterprise networking hardware and software
- Associate or bachelor's degree in information technology, computer science, or a related field
- Ability to support end users remotely and in person across multiple locations
Tips for Your Network Support Specialist Job Search
Tailor your resume to each environment
Network support roles vary widely by infrastructure stack. Highlight the specific hardware vendors, operating systems, and ticketing platforms you've used. A resume listing Cisco, Windows Server, and ServiceNow will outperform a generic one in employer keyword filters every time.
List certifications in a prominent section
CompTIA Network+, CCNA, and Microsoft certifications are often used as hard filters by recruiters. Place your credentials near the top of your resume, not buried in a footer, so hiring managers spot them before they read anything else.
Quantify your ticket resolution impact
Avoid vague statements like 'resolved network issues.' Instead, describe the scale of your work: how many endpoints you supported, what your average resolution time was, or how you reduced escalations. Concrete scope signals readiness for the role's demands.
Apply early to roles that fit
Migrate Mate lists network support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based technical screens
Many interviews include live troubleshooting scenarios: a user can't connect, a switch is dropping packets, DNS isn't resolving. Practice walking through your diagnostic steps out loud so your methodology is clear, not just your answer.
Negotiate by citing on-call and shift demands
Network support roles often include after-hours on-call rotations or rotating shifts. Confirm those requirements before accepting an offer, and use them as a concrete basis for negotiating compensation rather than relying on market comparisons alone.
Network Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most network support specialists?
The most active employers for network support specialists right now are Meta, Inabia Software & Consulting, and Leidos, and the most openings are in Texas, California, and Illinois, based on current listings on Migrate Mate as of November 2026. Healthcare systems, managed service providers, and large enterprise IT departments consistently post the highest volume of roles.
How many network support specialist jobs are remote?
About 41% of network support specialist openings are fully remote or hybrid as of November 2026, though the share varies significantly by specialization. Remote roles are more common for NOC analysts and tier-two support engineers, while hands-on positions involving physical cabling, hardware installation, or on-site troubleshooting remain predominantly in-person.
How do you become a network support specialist?
Start by earning a foundational certification like CompTIA Network+ to demonstrate baseline networking knowledge to employers. Build hands-on experience through a help desk role, home lab, or volunteer IT work where you can troubleshoot real connectivity and hardware problems. From there, pursue vendor-specific credentials and apply to network support roles that match your current skill level, moving into more complex environments as your experience grows.
Can you get hired as a network support specialist with little experience?
Yes, many employers hire candidates with limited experience if you hold a relevant certification and can demonstrate hands-on diagnostic skills. Entry-level network support roles at managed service providers and corporate help desks often train candidates on proprietary tools. Documenting a home lab, contributing to community IT forums, or completing a structured internship strengthens your application without requiring years of professional history.
What does the network support specialist interview process look like?
Most hiring processes include an initial screening call with HR, followed by a technical interview where you walk through a troubleshooting scenario or answer questions about networking protocols, OSI layers, and common failure points. Some employers add a practical assessment where you diagnose a simulated issue. Final rounds typically involve a conversation with the IT manager or team lead focused on communication style and how you handle escalations.
Where can I find and apply to network support specialist jobs?
You can find and apply to network support specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles to find positions that match your experience level, preferred location, and technical environment, then apply directly to each listing that fits.
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