Senior Level Operations Lead Jobs

INTRODUCTION

We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide.

WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine’s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily.

What is Cool About This Job

WP Engine has ambitious top-line growth targets, and Sales Operations is a vital engine powering those goals. The Sales Operations Manager - Americas is a high-visibility, strategic individual contributor role within our Worldwide Go-to-Market (GTM) Strategy & Revenue Operations team. Partnering directly with Americas Sales Leadership and GTM Finance, you will act as a trusted business advisor to steer sales performance, optimize selling capacity, and turn complex, ambiguous challenges into clear, actionable operating solutions.

In this role, you will lead the cadence of our business—from facilitating weekly forecast calls and analyzing pipeline health to unlocking top-of-funnel conversion and driving strategic deal progression. If you thrive at the intersection of quantitative analysis, commercial strategy, operational rigor, and cross-functional leadership, this position offers an exceptional opportunity to make a lasting impact on our expanding revenue organization.

The Day to Day

• Weekly Sales Performance & Forecasting: Lead and facilitate weekly forecast calls with Americas sales leaders; deliver clear visibility into current bookings by team, open pipeline, forecast attainment, and progress against quarterly commitments while proactively identifying upside opportunities, downside risks, and gap-to-target mitigations.

• Forecast Management & Executive Readiness: Formulate an objective, independent point of view on expected monthly and quarterly performance; analyze week-over-week forecast movements, isolate variance drivers, and prepare sales leadership for executive-level business reviews.

• Pipeline Health & Deal Velocity: Rigorously monitor pipeline coverage, generation velocity, stage-to-stage conversion, deal aging, slippage, and win/loss trends; assess pipeline sufficiency across current and out quarters, prescribing targeted actions to increase conversion predictability.

• Monthly Business Performance Analysis: Conduct comprehensive performance evaluations of bookings, MRR, ARR, quota attainment, win rates, and average contract values (ACV) against plan targets, prior periods, and multi-year benchmarks to identify performance drivers and recommend corrective plans.

• Funnel & Seller Productivity: Evaluate full-funnel efficiency across Sales and XDR teams; analyze lead quality, meeting creation rates, pipeline contribution, and handoff mechanics to diagnose bottlenecks and enhance seller productivity.

• Quarterly Business Reviews & Strategic Insights: Spearhead the analytical and narrative preparation for Americas QBRs, growth reviews, and leadership sessions; synthesize complex performance data into crisp, executive-ready presentations and prioritized roadmaps.

• Territory, Coverage & Quota Planning: Collaborate with Sales leadership to model and optimize territory designs, account allocations, rep-to-XDR pairing, selling capacity, and annual/quarterly quota distributions to elevate market penetration and seller output.

• Top-of-Funnel Operations & Governance: Take operational ownership of day-to-day top-of-funnel processes, including inbound and outbound routing rules, territory assignments, lead-to-account matching logic, and field escalation resolution.

• GTM Process Improvement: Identify operational points of friction across the sales lifecycle; design, build, and implement streamlined workflows and robust sales plays, ensuring structured stakeholder alignment and measurable business results.

• Cross-Functional Partnership: Forge tight partnerships across Marketing Operations, GTM Systems, Business Intelligence, Finance, and Customer Success to standardize metric definitions, enhance lead-to-opportunity handoffs, and drive enterprise-grade alignment.

• Reporting, Analytics & Operating Discipline: Build, maintain, and refine intuitive Salesforce reports, Gong revenue intelligence views, and executive dashboard environments; establish disciplined review cadences and ensure strict accountability for follow-up actions.

• Strategic Deal Structuring & Best Practices: Partner with sales teams and Deal Desk on non-standard deal structuring, pricing thresholds, and commercial terms to accelerate sales cycle velocity while safeguarding deal margins and company objectives.

Your Expertise and Passion

• Educational Background: Bachelor’s degree in Engineering, Finance, Mathematics, Statistics, Economics, or a related quantitative discipline; MBA or advanced business degree strongly preferred.

• Professional Experience: 8–10+ years of progressive experience in Sales Operations, Revenue Operations, Sales Strategy, or GTM Business Planning within a fast-paced B2B SaaS, PaaS, or technology environment.

• Strategic Advisory & Acumen: Demonstrated success serving as a strategic advisor to sales leaders and executives, with a proven ability to translate ambiguous business challenges into structured, high-leverage operational solutions.

• Analytical & Technical Toolset: Advanced proficiency with CRM platforms (Salesforce) and revenue intelligence systems (Gong, Clari); hands-on experience querying and modeling data using SQL, BigQuery, and enterprise BI tools (Looker, Tableau).

• Forecasting & Pipeline Mastery: Deep understanding of SaaS sales motions, recurring revenue lifecycles (ARR/MRR), pipeline diagnostic mechanics, and sophisticated bookings forecasting methodologies.

• Process & Methodology Leadership: Thorough familiarity with modern enterprise sales methodologies (e.g., MEDDPICC, Sandler, Challenger) and proven experience designing scalable sales operating cadences.

• Cross-Functional Influence: Proven ability to build consensus, lead cross-functional initiatives across matrixed teams, and drive operational change without direct reporting authority.

• Executive Communication: Exceptional verbal, written, and presentation skills; experienced in creating C-suite-ready deliverables and facilitating high-stakes leadership discussions.

• Mindset: Highly organized, proactive self-starter who operates with high agency, analytical rigor, and an unwavering commitment to operational excellence.

Perks & Benefits

• Company Stock Options: Every employee is an owner in the company.

• Health & Wellness: Great Health Benefits (Medical, Dental, Vision, Life Insurance) and HSA Company contribution.

• Family Support: Fertility Benefits (IVF/Fertility drug coverage) and Paid Family and Caregiver’s Leave.

• Financial Security: 401(k) with a 4% match and Disability Insurance.

• Time Off: Generous Vacation Time, 4 Company Wellness Days a year, and 1 floating holiday.

• Home Office: One-time $500 payment to set up your home office.

• Mental Health: Free subscription to Calm and an Employee Assistance Program.

• Pet Friendly: Pet Insurance options available.

• Growth: On-going education through LinkedIn Learning, Workday Learning, and our Career Growth Portal.

Base Salary Range

$112,000.00 - $154,000.00

We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The estimated base salary range for this position is as listed above. Some roles may also be eligible for overtime pay. Our salary ranges are determined by job role and responsibilities and level. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position nationwide. The actual base pay will vary based on various factors including job-related skills and individual qualifications objectively assessed during the interview process. Your talent acquisition partner can share more about the total rewards package at WP Engine including any additional total rewards components such as equity, variable pay plans (if applicable), and benefits during the hiring process.

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.