Patient Service Specialist Jobs in Pennsylvania

Full-time, Eve/Night

Overnight coverage in 24/7 program

80 hrs/2 weeks

General Summary

Contributes in a peer support capacity to facilitate recovery and enhance wellness by sharing his/her personal/practical experience and first-hand knowledge to the team and clients. Provides expertise about the recovery process, symptom management, and the persistence required by patients to have a satisfying life. Serves as a role model for recovery for both staff and peers and partners with peers in developing recovery tools and building support networks.

Duties and Responsibilities

Essential Functions:

• Completes WellSpan specific trainings as assigned.
• Completes First Aid and Basic Life Skills training.
• Completes a 75-hour approved Peer Specialist training within 8 weeks of hire date.
• Completes program specific orientation which includes but is not limited to; learning EHR Epic system, building IRP’s, learning different documentation required for Peer Support services, learning workflows and other job-related processes.
• Develops a schedule that consists of meeting and supporting Peers and includes supervision and team meetings as scheduled.
• Completes no less than 10 shadowing hours with a current Certified Peer Specialist.
• Completes no less than 8 billable shadowing hours with a Lead Certified Peer Specialist.
• Completes and passes the required PCB exam for a Certified Peer Specialist after the 75-hour training but within 6 months of hire date.
• Demonstrates understanding and ability to complete the necessary documentation within the time limits set forth by the OMHSAS bulletin.
• Acquires knowledge or resources in assigned county/counties while maintaining an excellent working relationship with all providers.
• Acts as a liaison with other community agencies/groups, funding sources and businesses that relate to the services provided to peers.
• After completing the 75-hour Certified Peer Specialist Training, develop a consistent schedule to meet with Peers, complete the documentation as required, and maintain a 70% ratio of billable hours to total hours.

Common Expectations:

• Attends all meetings with supervisor, staff, and clients as well as trainings and in-services.
• Reinforces hope and the potential for recovery to peers and others.
• Encourages and provides support for peers to advocate for themselves.
• Models coping techniques and self-help strategies.
• Completes yearly annual safety education modules in compliance with WellSpan Philhaven policy.
• Performs and participates in outcome measurement, performance improvement and customer satisfaction studies designed to measure and improve the quality of services delivered.
• Contributes to a safe work environment through knowledge and practice of safe behavioral management practices, fire safety, physical plant safety, safe emergency practices, and universal precautions for bodily fluids.
• Provides after hours telephone support to enrolled peers as assigned (On-call responsibilities rotated among staff).
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Experience in navigating/personal knowledge and experience in the mental health system. Required
• 1 year General work/volunteer/credit hour experience. Preferred
• Professional office work experience. Preferred

Licenses:

• Certified Peer Specialist within 90 days Required

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Courses and Training:

• Must provide clearance per the Child Protective Services Law amended by PA Act 33 of 1985. Upon Hire Required
• Peer Support Services training within 90 days Required

Knowledge, Skills, and Abilities:

• Excellent human relations and oral/written communication skills.
• Knowledge of and ability in the care and support of individuals in a specific age group.
• Self-identify as an individual with a mental health diagnosis and who has reached a point in their recovery pathway where they can positively support others in similar situations.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.