Patient Service Specialist Jobs
Patient Service Specialist jobs are open across hospitals, physician practices, urgent care centers, and dental offices, from entry-level to lead and supervisor, with specializations in patient registration, medical billing, and front-desk care coordination. See the openings below and apply to the ones that match your experience.
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Showing 5 of 292+ Patient Service Specialist jobs
Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.
Organization:
VHVI OP Murfreesboro Business TeamJob Summary:
Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers..
Position Hours
Monday - Friday
Days
Department Summary
The Vanderbilt Heart and Vascular Institute is a nationally recognized leader in cardiovascular care, providing comprehensive treatment for a wide range of heart and vascular conditions. As one of the nation's premier heart programs, Vanderbilt combines expert specialists, advanced technology, innovative treatments, and groundbreaking research to deliver personalized, patient-centered care. Known for its exceptional outcomes in complex cardiovascular cases, including heart transplantation, Vanderbilt offers patients access to leading-edge therapies and specialized programs within a collaborative academic health system.
KEY RESPONSIBILITIES
- Proficiently performs all Associate Patient Service Specialist job responsibilities.
- Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
- Manages registration and patient work queues.
- Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
- Communicates with patients through the patient portal using critical decision making to route appropriately as applicable. The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
- CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
- PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
- PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
- MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology and
- APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.Core Capabilities :
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work ExperienceExperience Level:
1 yearEducation:
High School Diploma or GEDThis role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.
Organization:
VHVI OP Murfreesboro Business TeamJob Summary:
Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers..
Position Hours
Monday - Friday
Days
Department Summary
The Vanderbilt Heart and Vascular Institute is a nationally recognized leader in cardiovascular care, providing comprehensive treatment for a wide range of heart and vascular conditions. As one of the nation's premier heart programs, Vanderbilt combines expert specialists, advanced technology, innovative treatments, and groundbreaking research to deliver personalized, patient-centered care. Known for its exceptional outcomes in complex cardiovascular cases, including heart transplantation, Vanderbilt offers patients access to leading-edge therapies and specialized programs within a collaborative academic health system.
KEY RESPONSIBILITIES
- Proficiently performs all Associate Patient Service Specialist job responsibilities.
- Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
- Manages registration and patient work queues.
- Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
- Communicates with patients through the patient portal using critical decision making to route appropriately as applicable. The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
- CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
- PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
- PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
- MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology and
- APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.Core Capabilities :
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work ExperienceExperience Level:
1 yearEducation:
High School Diploma or GEDThis role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
Patient Service Specialist Jobs by Experience Level
See All 292+ Patient Service Specialist Jobs
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Find JobsPatient Service Specialist Job Market
Who's Hiring
- Select Physical Therapy54
- MaineHealth29
- NovaCare26
- The Guthrie Clinic18
- Concentra17
Top Industries Hiring
- Healthcare & Medical Services
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in patient service specialist jobs.
- High school diploma or GED required, associate degree preferred by many employers
- Experience with electronic health record systems such as Epic, Cerner, or Athenahealth
- Knowledge of medical terminology, insurance verification, and prior authorization processes
- Strong customer service skills and ability to communicate clearly with patients and clinical staff
- Familiarity with HIPAA regulations and patient privacy compliance requirements
- Ability to handle multi-line phone systems, scheduling software, and general office equipment
Tips for Your Patient Service Specialist Job Search
Tailor your resume to each setting
A hospital patient service specialist role emphasizes high-volume registration and insurance verification, while a private practice opening prioritizes scheduling and patient communication. Adjust your bullet points to reflect the specific environment, not a one-size-fits-all summary.
Highlight your EHR software experience
Employers scan resumes for named systems like Epic, Cerner, or Athenahealth. List every electronic health record platform you've used, even briefly. Vague phrases like 'familiar with EHR software' get skipped over in favor of candidates who name the tools.
Apply early to roles that fit
Migrate Mate lists patient service specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Address gaps in certification proactively
If you're applying without a medical billing certification or HIPAA compliance training, acknowledge it in your cover letter and name any coursework in progress. Hiring managers in healthcare settings respond better to transparency than to a resume that silently omits relevant credentials.
Prepare scenario answers for compliance questions
Patient service specialist interviews almost always include a question about handling a HIPAA-sensitive situation or a difficult patient interaction. Prepare two or three specific examples using the situation, action, and result format so you answer with detail, not generalities.
Negotiate using the full compensation picture
Many patient service specialist roles include shift differentials for evenings or weekends, tuition reimbursement, and certification support. If the base offer is firm, ask about these benefits before accepting, since they can meaningfully change the value of the total package.
Patient Service Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most patient service specialists?
The most active employers for patient service specialists right now are Select Physical Therapy, MaineHealth, and NovaCare, and the most openings are in Florida, Maine, and Ohio, based on current listings on Migrate Mate as of November 2026. Large health systems and multi-location physician groups tend to post the highest volume of openings on an ongoing basis.
How many patient service specialist jobs are remote?
About 0% of patient service specialist openings are fully remote or hybrid as of November 2026, with most of those concentrated in medical billing, insurance verification, and patient scheduling functions. Roles that require in-person patient interaction at a clinic or registration desk are almost exclusively on-site.
How do you become a patient service specialist?
Start by earning a high school diploma and gaining customer service or administrative experience, ideally in a healthcare setting. Learn medical terminology through a community college course or free online resource. Get familiar with at least one major electronic health record system. Pursue a medical billing or front-office certification to strengthen your application, then apply to entry-level openings at clinics, hospitals, or urgent care centers.
Can you get hired as a patient service specialist with no experience?
Yes, entry-level patient service specialist roles exist and many employers provide on-the-job training for candidates who demonstrate strong communication skills and reliability. Retail, hospitality, or call-center experience transfers well because the core competency is handling people under pressure. A completed HIPAA awareness course or medical terminology class can differentiate your application when your direct healthcare experience is limited.
What does the patient service specialist interview process look like?
Most hiring processes include a phone screen with HR, followed by one or two in-person interviews with the office manager or department supervisor. You can expect scenario-based questions about handling upset patients, verifying insurance, and protecting patient privacy. Some employers add a short role-play or written exercise to assess your communication style and attention to detail before extending an offer.
Where can I find and apply to patient service specialist jobs?
You can find and apply to patient service specialist jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that fit your experience level, preferred setting, and location, then apply directly to each one that matches.
See All 292+ Patient Service Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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