Patient Service Specialist Jobs
Patient Service Specialist jobs are open across hospitals, physician practices, urgent care centers, and dental offices, from entry-level to lead and supervisor, with specializations in patient registration, medical billing, and front-desk care coordination. See the openings below and apply to the ones that match your experience.
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Showing 5 of 265+ Patient Service Specialist jobs
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from phone triage, registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.
A caregiver in this position works days from of 6:45 a.m. – 5:30 p.m. with rotating weekends.
A caregiver who excels in this role will:
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Capture and verify referrals and cancellation reasons, insurance coverage and physician data.
Responsible for appropriately and accurately providing patient estimates for patient services.
Identify patients in need of financial counseling to facilitate payment and aligns insurance coverage to the type of service provided and processes this related insurance registration.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Encourage patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.
Generate staff provider schedules.
Relay staff messaging
May participate on committees and have a role in initiatives
Some Patient Service Specialist work may require travel within the region to support patient care in various locations
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Demonstrated experience in providing exceptional customer services and conflict resolution
Preferred qualifications for the ideal future caregiver include:
Knowledge of medical terminology
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Physical Requirements:
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast-paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from phone triage, registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.
A caregiver in this position works days from of 6:45 a.m. – 5:30 p.m. with rotating weekends.
A caregiver who excels in this role will:
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Capture and verify referrals and cancellation reasons, insurance coverage and physician data.
Responsible for appropriately and accurately providing patient estimates for patient services.
Identify patients in need of financial counseling to facilitate payment and aligns insurance coverage to the type of service provided and processes this related insurance registration.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Encourage patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.
Generate staff provider schedules.
Relay staff messaging
May participate on committees and have a role in initiatives
Some Patient Service Specialist work may require travel within the region to support patient care in various locations
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Demonstrated experience in providing exceptional customer services and conflict resolution
Preferred qualifications for the ideal future caregiver include:
Knowledge of medical terminology
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Physical Requirements:
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast-paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Patient Service Specialist Jobs by Experience Level
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Find JobsPatient Service Specialist Job Market
Who's Hiring
- Select Physical Therapy43
- NovaCare28
- MaineHealth20
- The Guthrie Clinic18
- Concentra15
Top Industries Hiring
- Healthcare & Medical Services
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in patient service specialist jobs.
- High school diploma or GED required, associate degree preferred by many employers
- Experience with electronic health record systems such as Epic, Cerner, or Athenahealth
- Knowledge of medical terminology, insurance verification, and prior authorization processes
- Strong customer service skills and ability to communicate clearly with patients and clinical staff
- Familiarity with HIPAA regulations and patient privacy compliance requirements
- Ability to handle multi-line phone systems, scheduling software, and general office equipment
Tips for Your Patient Service Specialist Job Search
Tailor your resume to each setting
A hospital patient service specialist role emphasizes high-volume registration and insurance verification, while a private practice opening prioritizes scheduling and patient communication. Adjust your bullet points to reflect the specific environment, not a one-size-fits-all summary.
Highlight your EHR software experience
Employers scan resumes for named systems like Epic, Cerner, or Athenahealth. List every electronic health record platform you've used, even briefly. Vague phrases like 'familiar with EHR software' get skipped over in favor of candidates who name the tools.
Apply early to roles that fit
Migrate Mate lists patient service specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Address gaps in certification proactively
If you're applying without a medical billing certification or HIPAA compliance training, acknowledge it in your cover letter and name any coursework in progress. Hiring managers in healthcare settings respond better to transparency than to a resume that silently omits relevant credentials.
Prepare scenario answers for compliance questions
Patient service specialist interviews almost always include a question about handling a HIPAA-sensitive situation or a difficult patient interaction. Prepare two or three specific examples using the situation, action, and result format so you answer with detail, not generalities.
Negotiate using the full compensation picture
Many patient service specialist roles include shift differentials for evenings or weekends, tuition reimbursement, and certification support. If the base offer is firm, ask about these benefits before accepting, since they can meaningfully change the value of the total package.
Patient Service Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most patient service specialists?
The most active employers for patient service specialists right now are Select Physical Therapy, NovaCare, and MaineHealth, and the most openings are in Maine, Texas, and Ohio, based on current listings on Migrate Mate as of September 2026. Large health systems and multi-location physician groups tend to post the highest volume of openings on an ongoing basis.
How many patient service specialist jobs are remote?
About 0% of patient service specialist openings are fully remote or hybrid as of September 2026, with most of those concentrated in medical billing, insurance verification, and patient scheduling functions. Roles that require in-person patient interaction at a clinic or registration desk are almost exclusively on-site.
How do you become a patient service specialist?
Start by earning a high school diploma and gaining customer service or administrative experience, ideally in a healthcare setting. Learn medical terminology through a community college course or free online resource. Get familiar with at least one major electronic health record system. Pursue a medical billing or front-office certification to strengthen your application, then apply to entry-level openings at clinics, hospitals, or urgent care centers.
Can you get hired as a patient service specialist with no experience?
Yes, entry-level patient service specialist roles exist and many employers provide on-the-job training for candidates who demonstrate strong communication skills and reliability. Retail, hospitality, or call-center experience transfers well because the core competency is handling people under pressure. A completed HIPAA awareness course or medical terminology class can differentiate your application when your direct healthcare experience is limited.
What does the patient service specialist interview process look like?
Most hiring processes include a phone screen with HR, followed by one or two in-person interviews with the office manager or department supervisor. You can expect scenario-based questions about handling upset patients, verifying insurance, and protecting patient privacy. Some employers add a short role-play or written exercise to assess your communication style and attention to detail before extending an offer.
Where can I find and apply to patient service specialist jobs?
You can find and apply to patient service specialist jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that fit your experience level, preferred setting, and location, then apply directly to each one that matches.
See All 265+ Patient Service Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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