Patient Service Specialist Jobs
Patient Service Specialist jobs are open across hospitals, physician groups, outpatient clinics, and insurance organizations, from entry-level to senior roles, with specializations in scheduling, billing support, and patient intake coordination. Find a role that fits from the openings below and apply directly.
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Showing 5 of 7,551+ Patient Service Specialist jobs
Working Conditions:
Orientation will be conducted remotely. Training will be conducted onsite.
Working Hours:
Monday to Thursday - 8:00am to 5:00pm
Friday - 8:00am to 3:00pm
About us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.
Essential Functions of the Role
- Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
- Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
- Accepts payments for physician/clinic services according to established guidelines.
- Posts payments and enters charges into computer utilizing appropriate codes.
- Generates daily payment reports and verifies cash drawer against report.
- Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
- May be required to discuss financial arrangements with patients.
- Receives and directs phone calls. Assists patients and other visitors.
- Responds to routine inquiries concerning practice services, hours of operation, etc.
- Ensures any patient complaints are handled appropriately.
- Assists with medical records duties as requested.
Key Success Factors
- Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
- Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
- Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
- Ability to calm upset patients in a composed and professional demeanor.
- Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
- Comfortable working in a fast paced, constantly changing and stressful environment.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
Working Conditions:
Orientation will be conducted remotely. Training will be conducted onsite.
Working Hours:
Monday to Thursday - 8:00am to 5:00pm
Friday - 8:00am to 3:00pm
About us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.
Essential Functions of the Role
- Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
- Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
- Accepts payments for physician/clinic services according to established guidelines.
- Posts payments and enters charges into computer utilizing appropriate codes.
- Generates daily payment reports and verifies cash drawer against report.
- Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
- May be required to discuss financial arrangements with patients.
- Receives and directs phone calls. Assists patients and other visitors.
- Responds to routine inquiries concerning practice services, hours of operation, etc.
- Ensures any patient complaints are handled appropriately.
- Assists with medical records duties as requested.
Key Success Factors
- Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
- Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
- Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
- Ability to calm upset patients in a composed and professional demeanor.
- Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
- Comfortable working in a fast paced, constantly changing and stressful environment.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
See All 7,551+ Patient Service Specialist Jobs
Jump back to the full list of openings and apply to any patient service specialist role that fits.
Find JobsPatient Service Specialist Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- CommonSpirit Health225
- Signify Health159
- Ascension155
- Aspen Dental143
- Baylor Scott & White Health110
Top Industries Hiring
- Healthcare & Medical Services5,691
- Education865
- Non-Profit & Social Services332
- Consulting & Professional Services163
- Insurance159
What Employers Look For
The qualifications that appear most often in patient service specialist jobs.
- High school diploma or GED with one or more years of medical front-office experience
- Proficiency in an electronic medical records system such as Epic, Cerner, or Athenahealth
- Knowledge of insurance verification, copay collection, and prior authorization processes
- Strong verbal communication skills for in-person and phone-based patient interaction
- Familiarity with HIPAA regulations and patient privacy requirements
- Medical terminology knowledge sufficient to support scheduling and clinical intake
Tips for Your Patient Service Specialist Job Search
Tailor your resume to the setting
A patient service specialist resume for a large hospital system should highlight high-volume patient interaction and EMR proficiency, while one targeting a specialty clinic should lead with experience in that specific patient population and appointment type. One resume does not fit both.
Certify your medical front-office skills
Employers often filter for candidates with a Certified Medical Administrative Assistant credential or a National Healthcareer Association certification. Listing either on your resume signals that your knowledge of coding basics, HIPAA compliance, and insurance verification has been formally tested.
Apply early to roles that fit
Migrate Mate lists patient service specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Search by EMR system in job listings
Filter openings by the electronic medical records platform you know best, whether Epic, Cerner, or Athenahealth. Employers frequently treat EMR familiarity as a hard requirement, and matching on that detail alone moves your application ahead of candidates who need training time.
Prepare for scenario-based interview questions
Interviewers at clinical settings routinely ask how you handle an upset patient at check-in, a copay dispute, or a scheduling conflict when a provider runs late. Practice concrete answers drawn from your actual experience, not general customer service scripts, before your interview.
Negotiate starting pay using verified wage data
Before your offer conversation, look up the occupation wage data published by the Bureau of Labor Statistics for your metro area. Arriving with a specific regional figure rather than a vague expectation gives you a grounded number to reference and signals preparation to the hiring manager.
Patient Service Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most patient service specialists?
The companies hiring the most patient service specialists right now include CommonSpirit Health, Signify Health, and Ascension, with the largest share of openings in Texas, California, and Pennsylvania, based on current listings on Migrate Mate as of June 2026. Large health systems and multi-site physician groups consistently post the highest volume of openings for this role.
How many patient service specialist jobs are remote?
About 4% of patient service specialist openings are fully remote or hybrid as of June 2026, reflecting the fact that most roles require in-person patient contact. The sub-areas most likely to offer remote or hybrid arrangements are insurance verification, pre-authorization support, and telephone-based patient scheduling.
How do you become a patient service specialist?
Most employers require a high school diploma and at least one year of experience in a medical front-office or customer-facing healthcare role. Earning a Certified Medical Administrative Assistant credential strengthens your candidacy. You should also develop working knowledge of at least one major EMR platform and become familiar with insurance verification workflows and HIPAA compliance requirements before applying.
Can you get hired as a patient service specialist with little or no experience?
Yes, entry-level patient service specialist roles exist, particularly at urgent care centers, community health clinics, and large hospital systems with structured onboarding. Candidates with no direct clinical front-office experience can strengthen their applications by completing a medical administrative assistant program, obtaining a relevant certification, and highlighting transferable skills in customer service, data entry, or phone-based communication.
What does the patient service specialist interview process look like?
Most hiring processes for this role involve a phone screen with HR, followed by one or two in-person or video interviews with a practice manager or department supervisor. Interviewers typically ask behavioral questions about handling difficult patient interactions, managing competing priorities at a busy front desk, and your familiarity with insurance processes and EMR systems. Some employers add a brief practical exercise such as a mock check-in scenario.
Where can I find and apply to patient service specialist jobs?
You can find and apply to patient service specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience, location preference, and clinical setting, then apply directly to each opening that fits.
See All 7,551+ Patient Service Specialist Jobs
Jump back to the full list of openings and apply to any patient service specialist role that fits.
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