Process Improvement Manager Jobs in North Carolina
Process Improvement Manager jobs in North Carolina are open across Raleigh, Charlotte, and Durham and other North Carolina metros, with employers like Martin Marietta, Novo Nordisk, and Jabil hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 97+ Process Improvement Manager jobs
Job ID: 2016628
Career Area: Sales & Marketing
Position Type: Salaried
Location: Southeast Business Center – Charlotte, North Carolina
Date Posted: April 9, 2026
Brand: FCA Group
The Service Drive Process Trainer standardizes the “road-to-the-sale” within the service lane. They ensure that valets, porters, greeters, and advisors operate as a cohesive unit, following proven protocols to eliminate bottlenecks and provide a premium customer experience.
Key Responsibilities:
- Workflow Optimization: Map and refine the physical movement of vehicles on the drive to ensure no customer is left waiting and the lane remains clear for incoming traffic.
- Service Lane Protocol Training: Instruct staff on the “11 key processes,” including proper meeting and greeting, vehicle walk-arounds, and the “active delivery” phase.
- Digital Integration Coaching: Train teams on the seamless use of iPads or mobile devices for digital multi-point inspections (MPIs), photo documentation, and electronic check-ins.
- Standardized “Word Tracks”: Develop and implement scripts for greeters and advisors to ensure every customer receives a consistent, high-value presentation of services.
- Fixed Operations Support: Collaborate with the Parts and Service departments to ensure the “back-counter” and shop floor are in sync with promises made on the service drive.
- Customer Interaction Oversight: Observe live interactions on the drive to provide real-time coaching on soft skills like empathy and conflict resolution.
Success Metrics (KPIs):
The effectiveness of this role is measured by improvements in:
- Lane Efficiency: Reduction in the time from vehicle arrival to repair order (RO) creation.
- MPI Performance: Increase in the percentage of vehicles receiving a full digital multi-point inspection.
- Average Repair Order (ARO): Higher dollar value per customer visit through better process-driven presentations.
- Net Promoter Score (NPS): Enhanced customer loyalty and satisfaction scores directly tied to the service drive experience.
EOE/Disability/Veteran
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
Our benefits reflect the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms, and the legal entity into which you are hired.
We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected.
Job ID: 2016628
Career Area: Sales & Marketing
Position Type: Salaried
Location: Southeast Business Center – Charlotte, North Carolina
Date Posted: April 9, 2026
Brand: FCA Group
The Service Drive Process Trainer standardizes the “road-to-the-sale” within the service lane. They ensure that valets, porters, greeters, and advisors operate as a cohesive unit, following proven protocols to eliminate bottlenecks and provide a premium customer experience.
Key Responsibilities:
- Workflow Optimization: Map and refine the physical movement of vehicles on the drive to ensure no customer is left waiting and the lane remains clear for incoming traffic.
- Service Lane Protocol Training: Instruct staff on the “11 key processes,” including proper meeting and greeting, vehicle walk-arounds, and the “active delivery” phase.
- Digital Integration Coaching: Train teams on the seamless use of iPads or mobile devices for digital multi-point inspections (MPIs), photo documentation, and electronic check-ins.
- Standardized “Word Tracks”: Develop and implement scripts for greeters and advisors to ensure every customer receives a consistent, high-value presentation of services.
- Fixed Operations Support: Collaborate with the Parts and Service departments to ensure the “back-counter” and shop floor are in sync with promises made on the service drive.
- Customer Interaction Oversight: Observe live interactions on the drive to provide real-time coaching on soft skills like empathy and conflict resolution.
Success Metrics (KPIs):
The effectiveness of this role is measured by improvements in:
- Lane Efficiency: Reduction in the time from vehicle arrival to repair order (RO) creation.
- MPI Performance: Increase in the percentage of vehicles receiving a full digital multi-point inspection.
- Average Repair Order (ARO): Higher dollar value per customer visit through better process-driven presentations.
- Net Promoter Score (NPS): Enhanced customer loyalty and satisfaction scores directly tied to the service drive experience.
EOE/Disability/Veteran
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
Our benefits reflect the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms, and the legal entity into which you are hired.
We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected.
See All 97 Process Improvement Manager Jobs in North Carolina
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Find JobsProcess Improvement Manager Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Process Improvement Manager Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
- Martin Marietta6
- Novo Nordisk6
- Jabil5
- Albemarle4
- Astemo3
Top Industries Hiring
- Chemicals & Materials20
- Biotechnology & Pharmaceuticals14
- Consulting & Professional Services14
- Electronics & Hardware11
- Manufacturing11
What North Carolina Employers Look For
The qualifications that appear most often in process improvement manager jobs across North Carolina.
- Bachelor's degree in engineering, business, or operations management
- Lean Six Sigma Green Belt or Black Belt certification
- Demonstrated experience leading cross-functional process improvement projects
- Proficiency with data analysis tools such as Minitab, Excel, or Power BI
- Knowledge of continuous improvement methodologies including Kaizen and DMAIC
- Strong stakeholder communication and change management skills
Process Improvement Manager Jobs in North Carolina: Frequently Asked Questions
How many process improvement manager jobs are there in North Carolina?
There are 97+ process improvement manager openings in North Carolina on Migrate Mate as of June 2026, with the most roles in Raleigh, Charlotte, and Durham. New positions post regularly as employers across North Carolina hire.
How much do process improvement managers make in North Carolina?
Process improvement managers in North Carolina earn a median of about $99,310 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $68,930 for the lowest 10% to over $139,110 for the top 10%. Pay rises with experience, specialty, and employer.
Which North Carolina cities have the most process improvement manager jobs?
Raleigh, Charlotte, and Durham have the most process improvement manager openings in North Carolina right now, with additional roles spread across smaller metros statewide.
Which companies hire process improvement managers in North Carolina?
Employers hiring process improvement managers in North Carolina include Martin Marietta, Novo Nordisk, and Jabil, based on current listings on Migrate Mate as of June 2026.
Are there remote process improvement manager jobs in North Carolina?
Yes. About 9% of process improvement manager openings tied to North Carolina are remote or hybrid as of June 2026. The rest are on-site roles based in North Carolina metros.
How do I apply for process improvement manager jobs in North Carolina?
You can apply to process improvement manager jobs in North Carolina directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred North Carolina location, then apply to each one that fits.
See All 97 Process Improvement Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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