Senior Level Product Support Engineer Jobs
Senior level product support engineer jobs center on technical ownership, cross-functional leadership, and driving resolution strategies that shape how support organizations scale. Openings are concentrated across Technology & Software, Electronics & Hardware, and Manufacturing, with 29% remote or hybrid positions available, and employers like Google, Lam Research, and Northrop Grumman hiring at this level now.
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Showing 5 of 22+ Senior Level Product Support Engineer jobs
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.
What you’ll do
- Provides technical support to field engineers and product support teams troubleshooting thin film deposition chambers, including gaps in process capability, chamber matching issues, defects, and yield failures.
- Responds to escalated situations where first line product support has been unable to isolate or resolve equipment or software issues.
- Reports design, reliability, maintenance issues, and software bugs to design and software engineering teams.
- Supports business critical customer activities, including new tool hardware qualification, training, and creation of best known method (BKM) documentation.
- Requires up to 20–30% travel.
Who we’re looking for
- Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
Preferred qualifications
- Semiconductor fab experience is preferred.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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Salary
Salary Range for this position: $104,000.00 - $231,000.00.
The above salary range for this position is relevant to applicants that reside in California and most states. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.
What you’ll do
- Provides technical support to field engineers and product support teams troubleshooting thin film deposition chambers, including gaps in process capability, chamber matching issues, defects, and yield failures.
- Responds to escalated situations where first line product support has been unable to isolate or resolve equipment or software issues.
- Reports design, reliability, maintenance issues, and software bugs to design and software engineering teams.
- Supports business critical customer activities, including new tool hardware qualification, training, and creation of best known method (BKM) documentation.
- Requires up to 20–30% travel.
Who we’re looking for
- Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
Preferred qualifications
- Semiconductor fab experience is preferred.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
#LI-LE1
Salary
Salary Range for this position: $104,000.00 - $231,000.00.
The above salary range for this position is relevant to applicants that reside in California and most states. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
See All 22 Senior Level Product Support Engineer Jobs
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Find JobsSenior Level Product Support Engineer Job Market
Who's Hiring
- Google2
- Lam Research2
- Northrop Grumman2
- Applied Materials2
- MKS1M
Top Industries Hiring
- Technology & Software5
- Electronics & Hardware4
- Manufacturing2
- Aerospace & Defense2
- Artificial Intelligence2
Senior Level Product Support Engineer Jobs: Frequently Asked Questions
How do I get a senior level product support engineer job?
Employers hiring at this level expect candidates who can own complex technical escalations end-to-end, not just resolve tickets. Demonstrating that you have led cross-functional initiatives, built or improved support tooling, and mentored junior engineers will set you apart. A portfolio of measurable outcomes, such as reduced escalation rates or improved time-to-resolution, makes a strong case alongside technical depth in the product domain.
Which companies hire senior level product support engineers?
Companies hiring senior level product support engineers right now include Google, Lam Research, and Northrop Grumman, based on current listings on Migrate Mate as of June 2026. Hiring at this level tends to come from technology companies, enterprise software vendors, and large SaaS organizations that rely on experienced engineers to handle complex customer environments and lead internal support functions.
Are there remote senior level product support engineer jobs?
Yes, and remote availability at this level is meaningful. About 29% of senior level product support engineer openings are remote or hybrid as of June 2026, reflecting how many employers are comfortable trusting experienced engineers to operate independently across distributed teams. Hybrid arrangements are common at larger organizations that still value periodic on-site collaboration for leadership and cross-team work.
What makes a product support engineer role senior level?
Senior level roles are defined by ownership and scope rather than just technical skill. Where a mid-level engineer resolves issues, a senior engineer designs the systems and processes that prevent them, leads complex customer escalations that require architectural understanding, and mentors others on the team. Senior engineers are also expected to influence product direction by surfacing patterns from support data and collaborating directly with engineering and product teams.
Which industries hire the most senior level product support engineers?
Senior level product support engineer roles concentrate in Technology & Software, Electronics & Hardware, and Manufacturing, based on current listings on Migrate Mate as of June 2026. These sectors tend to run technically complex products with enterprise customers, creating consistent demand for senior engineers who can manage high-stakes escalations, maintain deep product knowledge, and serve as the technical bridge between customers and internal development teams.