Mid Level Product Support Manager Jobs
Mid level product support manager jobs go to professionals ready to own support workflows end to end, mentor junior team members, and shape decisions with limited oversight. Openings are 50% remote or hybrid across Electronics & Hardware, Retail, and Hospitality & Tourism, with employers like Amazon, ASM, and Lam Research hiring at this level now.
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Showing 5 of 17+ Mid Level Product Support Manager jobs
DESCRIPTION
NAS Marketing is seeking a Product Marketing Manager responsible for driving a best-in-class customer experience, helping to drive strategy, innovation and sales across e-mail and push campaigns for North America Stores (NAS). You will be responsible for developing manual and semi-automated campaigns in support of new and highly exciting shopping programs and events. As a leader in the team, you will be a strategic thinker, driving our channel strategy and expected to influence across the organization, partnering with our Creative, Tech and Central Automated Marketing teams to drive best-in-class email and push campaigns for our customers.
Key job responsibilities
- Research audience and identify key audiences for events
- Design an email and push marketing strategy for campaigns based on customer analysis
- Establish goals and KPIs for channel
- Partner with stakeholder teams and creative in determining and organizing email and push campaign content.
- Use email segmentation to send curated content to specific audiences.
- Track conversion rates and related revenue from campaigns.
- Conduct analysis on campaign performance and make necessary adjustments.
- Use performance insights to optimize for growth
BASIC QUALIFICATIONS
- 4+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
- Experience managing and measuring marketing performance in various channels
PREFERRED QUALIFICATIONS
- Experience managing external partners to develop marketing programs
- Experience presenting ideas to various levels of an organization to gain support for initiatives
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 109,100.00 - 160,000.00 USD annually
DESCRIPTION
NAS Marketing is seeking a Product Marketing Manager responsible for driving a best-in-class customer experience, helping to drive strategy, innovation and sales across e-mail and push campaigns for North America Stores (NAS). You will be responsible for developing manual and semi-automated campaigns in support of new and highly exciting shopping programs and events. As a leader in the team, you will be a strategic thinker, driving our channel strategy and expected to influence across the organization, partnering with our Creative, Tech and Central Automated Marketing teams to drive best-in-class email and push campaigns for our customers.
Key job responsibilities
- Research audience and identify key audiences for events
- Design an email and push marketing strategy for campaigns based on customer analysis
- Establish goals and KPIs for channel
- Partner with stakeholder teams and creative in determining and organizing email and push campaign content.
- Use email segmentation to send curated content to specific audiences.
- Track conversion rates and related revenue from campaigns.
- Conduct analysis on campaign performance and make necessary adjustments.
- Use performance insights to optimize for growth
BASIC QUALIFICATIONS
- 4+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
- Experience managing and measuring marketing performance in various channels
PREFERRED QUALIFICATIONS
- Experience managing external partners to develop marketing programs
- Experience presenting ideas to various levels of an organization to gain support for initiatives
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 109,100.00 - 160,000.00 USD annually
See All 17 Mid Level Product Support Manager Jobs
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Find JobsMid Level Product Support Manager Job Market
Who's Hiring
Top Industries Hiring
- Electronics & Hardware
- Retail
- Hospitality & Tourism
- Technology & Software
- E-Commerce & Online Marketplaces
Mid Level Product Support Manager Jobs: Frequently Asked Questions
How do I get a mid level product support manager job?
Position your experience around ownership, not just execution. Highlight support cases or escalations you resolved independently, processes you improved, and any cross-functional collaboration you led. Tailor your resume to show measurable outcomes, such as reduced resolution times or improved customer satisfaction scores, and frame each bullet around decisions you drove rather than tasks you completed.
Which companies hire mid level product support managers?
Companies hiring mid level product support managers right now include Amazon, ASM, and Lam Research, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from growth-stage technology companies, enterprise software providers, and consumer products companies scaling their post-sale support functions.
Are there remote mid level product support manager jobs?
Yes, remote and hybrid options are common at this level. About 50% of mid level product support manager openings are remote or hybrid as of November 2026, reflecting how broadly companies have distributed their support operations. Filtering by work setting on Migrate Mate will help you find openings that match your location preference.
How do I move up to a mid level product support manager role?
Moving into a mid level role requires building a record of increasing ownership over two to four years. That means going beyond fielding tickets to leading small projects, identifying systemic issues and proposing fixes, and demonstrating that you can coordinate across product and engineering teams without close supervision. Quantifiable impact, such as reduced escalation rates or faster onboarding of new agents, makes the progression clear to hiring managers.
Which industries hire the most mid level product support managers?
Mid Level product support manager roles concentrate in Electronics & Hardware, Retail, and Hospitality & Tourism, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring because they maintain complex product ecosystems and recurring customer relationships that require experienced managers who can own the support function and improve it over time.