Senior Level Product Support Representative Jobs

Senior level product support representative jobs place experienced professionals in charge of escalation ownership, cross-functional collaboration, and guiding the teams and processes that resolve complex customer issues at scale. Openings concentrate across Technology & Software, Banking & Financial Services, and Consulting & Professional Services, with 42% remote or hybrid availability, and employers like Stripe, Amazon, and JPMorganChase hiring at this level now.

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Overview

Open roles1,327+
Top stateCalifornia
Top employerStripe
Top citySan Francisco, CA
Work type58% On-site
Top industryTechnology

Showing 5 of 1,327+ Senior Level Product Support Representative jobs

Principal Product Manager
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New 2h ago
Principal Product Manager
Baker Tilly Canada
Walnut Creek, California
Product Management
Software Engineering
Strategy & Corporate Development
AI (Artificial Intelligence)
Business Strategy
$168k - $322k/yr
On-Site
Bachelor's
1,001-5,000

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Consultant, Product Management
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New 6h ago
Consultant, Product Management
Dell Technologies
Round Rock, Texas
Product Management
Strategy & Corporate Development
Procurement & Supply Chain
Business Strategy
Procurement & Purchasing
Supply Chain
$175k - $241k/yr
On-Site
Master's
10,000+

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Senior Director, Product Security
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New 12h ago
Senior Director, Product Security
Ro
New York, New York
Cybersecurity
Technical Product & Program Management
Security Engineering
$286k - $340k/yr
Hybrid
Master's

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Lead Product Manager
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New 13h ago
Lead Product Manager
SolarWinds
Austin, Texas
Product Management
Customer Success
Project & Program Management
On-Site
Bachelor's
1,001-5,000

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Vice President, Product Strategy & Innovation
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New 15h ago
Vice President, Product Strategy & Innovation
American Express
New York, New York
Business Strategy
Corporate Development & M&A
Executive Leadership & C-Suite
Partnerships & Business Development
$177k - $282k/yr
Hybrid
10,000+

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Senior Level Product Support Representative Job Market

Who's Hiring

  • Stripe54
  • Amazon49
  • JPMorganChase45
  • Rippling29
  • Alvarez & Marsal21

Top Industries Hiring

  • Technology & Software551
  • Banking & Financial Services162
  • Consulting & Professional Services97
  • Electronics & Hardware78
  • Manufacturing52

Senior Level Product Support Representative Jobs: Frequently Asked Questions

How do I get a senior level product support representative job?

Employers at this level look for candidates who have owned escalation workflows, mentored junior support staff, and contributed to product feedback loops that reduced ticket volume. Highlight specific outcomes: processes you redesigned, tools you implemented, or cross-functional initiatives you led. A portfolio of measurable improvements to customer satisfaction or resolution efficiency gives your application a clear edge over generalist applicants.

Which companies hire senior level product support representatives?

Companies hiring senior level product support representatives right now include Stripe, Amazon, and JPMorganChase, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from enterprise software companies, managed service providers, and high-growth technology firms that need experienced professionals to anchor their support operations.

Are there remote senior level product support representative jobs?

Yes, though the mix varies by employer and industry. About 42% of senior level product support representative openings are remote or hybrid as of November 2026, reflecting strong demand for experienced professionals who can manage escalations and lead distributed teams without requiring on-site presence. On-site roles still exist, particularly at companies where hands-on product access or in-person client relationships are part of the job.

What makes a product support representative role senior level?

Senior level product support representative roles go beyond resolving individual tickets. They involve owning escalation paths, setting quality standards for the broader support team, mentoring junior and mid-level staff, and partnering with product and engineering teams to surface systemic issues. Candidates are expected to operate independently on complex cases, contribute to process improvements, and take accountability for team-level outcomes rather than individual metrics alone.

Which industries hire the most senior level product support representatives?

Senior Level product support representative roles concentrate in Technology & Software, Banking & Financial Services, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their products carry significant technical complexity or regulatory requirements, making experienced support professionals who can manage sophisticated customer relationships and cross-functional escalations especially valuable.