Senior Level Support Manager Jobs
Senior level support manager jobs put experienced professionals in charge of service delivery strategy, team performance, and the operational systems that keep support functions running at scale. Openings are concentrated across Manufacturing, Technology & Software, and Energy, with 40% remote or hybrid availability, and employers like KLA, Oracle, and Atmos Energy Corporation hiring at this level now.
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Top stateTexas
Top employerKLA
Top cityDallas, TX
Work type60% On-site
Top industryManufacturing
Showing 4 of 24+ Senior Level Support Manager jobs
Senior Training Manager-Comprehensive Addiction and Recovery Act Program (DOH/OTD#13493)Support
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Added 2d ago
State of New Mexico
Senior Training Manager-Comprehensive Addiction and Recovery Act Program (DOH/OTD#13493)Support
Albuquerque, New Mexico
Added 2d ago
Program Manager – Agentic Support Experiences
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Added 1w ago
Apple
Program Manager – Agentic Support Experiences
Austin, Texas
Added 1w ago
Service Transition Manager - Application Support
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Added 2w ago
Capgemini
Service Transition Manager - Application Support
Atlanta, Georgia
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Manager - Business Support
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Avangrid
Manager - Business Support
Orange, Connecticut
Added 2w ago
Added 2d ago
Senior Training Manager-Comprehensive Addiction and Recovery Act Program (DOH/OTD#13493)Support
State of New Mexico·Albuquerque, New Mexico
Job functions:
$36 - $54/hr
6+ yrs exp.
High school diploma or GED
Full Time
10,000+ employees
Job Description
Posting Details
Interviews are anticipated within two (2) weeks of closing date.
The New Mexico Department of Health (NMDOH) Office of Training and Development is dedicated to empowering employees through meaningful professional growth. Our purpose is to strengthen individual skills and knowledge by providing comprehensive training, leadership coaching, and development opportunities that align with the Department's Mission, Vision, and Values. We are committed to supporting our workforce through a focus on continuous learning that fosters personal and professional success across all levels of the organization as well as providing training support in the community as needed.
Why does the job exist?
This position provides senior-level management and program oversight for the training and workforce development components of the Comprehensive Addiction and Recovery Act (CARA) Program. The role is responsible for developing and implementing strategic training initiatives that support CARA program objectives and ensure consistent, effective service delivery across systems and stakeholders. This includes coordinating training efforts for NMDOH staff, healthcare providers, hospitals, partner agencies, and community organizations; managing complex cross-sector partnerships; and ensuring stakeholders are equipped with the knowledge, skills, and resources necessary to advance CARA goals. Through strategic planning, program evaluation, stakeholder engagement, and continuous improvement efforts, this position drives sustainable workforce capacity building and supports successful program outcomes statewide.
How does it get done?
Provide senior-level program management and strategic oversight for the training and workforce development components of the Comprehensive Addiction and Recovery Act (CARA) Program. Develop and implement statewide training strategies that support CARA program objectives and improve outcomes for affected populations. Coordinate training initiatives for NMDOH staff, hospitals, healthcare providers, partner agencies, and community organizations. Manage stakeholder relationships and facilitate collaboration among public health, healthcare, behavioral health, and community partners. Evaluate the effectiveness and impact of CARA-related training initiatives and recommend improvements based on data and stakeholder feedback. Ensure consistency, sustainability, and alignment of training efforts with CARA requirements, evidence-based practices, and statewide public health priorities. Represent the Department in inter-agency meetings, work-groups, and collaborative initiatives related to workforce development and CARA implementation.
Who are the customers?
The ultimate beneficiaries of this work are infants, children, mothers, families, and caregivers served through the Comprehensive Addiction and Recovery Act (CARA) Program and related public health initiatives. By building the capacity of professionals and organizations across the state, this position helps ensure that vulnerable populations receive coordinated, high-quality, and trauma-informed care and support, leading to improved health, safety, and family outcomes.
Ideal Candidate
The ultimate beneficiaries of this work are infants, children, mothers, families, and caregivers served through the Comprehensive Addiction and Recovery Act (CARA) Program and related public health initiatives. By building the capacity of professionals and organizations across the state, this position helps ensure that vulnerable populations receive coordinated, high-quality, and trauma-informed care and support, leading to improved health, safety, and family outcomes.
Minimum Qualification
High School diploma or equivalent and six (6) years experience in office administration, customer service, and/or records management techniques and procedures. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Working Conditions
Office setting with extensive use of personal computer, telephone, copier and other related office equipment that involves sitting, standing, bending, reaching, etc. to include lifting up to 30 pounds.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Shadee Lauer (505) 709-7860 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Interviews are anticipated within two (2) weeks of closing date.
The New Mexico Department of Health (NMDOH) Office of Training and Development is dedicated to empowering employees through meaningful professional growth. Our purpose is to strengthen individual skills and knowledge by providing comprehensive training, leadership coaching, and development opportunities that align with the Department's Mission, Vision, and Values. We are committed to supporting our workforce through a focus on continuous learning that fosters personal and professional success across all levels of the organization as well as providing training support in the community as needed.
Why does the job exist?
This position provides senior-level management and program oversight for the training and workforce development components of the Comprehensive Addiction and Recovery Act (CARA) Program. The role is responsible for developing and implementing strategic training initiatives that support CARA program objectives and ensure consistent, effective service delivery across systems and stakeholders. This includes coordinating training efforts for NMDOH staff, healthcare providers, hospitals, partner agencies, and community organizations; managing complex cross-sector partnerships; and ensuring stakeholders are equipped with the knowledge, skills, and resources necessary to advance CARA goals. Through strategic planning, program evaluation, stakeholder engagement, and continuous improvement efforts, this position drives sustainable workforce capacity building and supports successful program outcomes statewide.
How does it get done?
Provide senior-level program management and strategic oversight for the training and workforce development components of the Comprehensive Addiction and Recovery Act (CARA) Program. Develop and implement statewide training strategies that support CARA program objectives and improve outcomes for affected populations. Coordinate training initiatives for NMDOH staff, hospitals, healthcare providers, partner agencies, and community organizations. Manage stakeholder relationships and facilitate collaboration among public health, healthcare, behavioral health, and community partners. Evaluate the effectiveness and impact of CARA-related training initiatives and recommend improvements based on data and stakeholder feedback. Ensure consistency, sustainability, and alignment of training efforts with CARA requirements, evidence-based practices, and statewide public health priorities. Represent the Department in inter-agency meetings, work-groups, and collaborative initiatives related to workforce development and CARA implementation.
Who are the customers?
The ultimate beneficiaries of this work are infants, children, mothers, families, and caregivers served through the Comprehensive Addiction and Recovery Act (CARA) Program and related public health initiatives. By building the capacity of professionals and organizations across the state, this position helps ensure that vulnerable populations receive coordinated, high-quality, and trauma-informed care and support, leading to improved health, safety, and family outcomes.
Ideal Candidate
The ultimate beneficiaries of this work are infants, children, mothers, families, and caregivers served through the Comprehensive Addiction and Recovery Act (CARA) Program and related public health initiatives. By building the capacity of professionals and organizations across the state, this position helps ensure that vulnerable populations receive coordinated, high-quality, and trauma-informed care and support, leading to improved health, safety, and family outcomes.
Minimum Qualification
High School diploma or equivalent and six (6) years experience in office administration, customer service, and/or records management techniques and procedures. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Working Conditions
Office setting with extensive use of personal computer, telephone, copier and other related office equipment that involves sitting, standing, bending, reaching, etc. to include lifting up to 30 pounds.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Shadee Lauer (505) 709-7860 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
State of New Mexico
Senior Training Manager-Comprehensive Addiction and Recovery Act Program (DOH/OTD#13493)Support
Albuquerque, New Mexico
Added 2d ago10,000+ employees
Job functions:
$36 - $54/hr
6+ yrs exp.
High school diploma or GED
Full Time
Job Description
Posting Details
Interviews are anticipated within two (2) weeks of closing date.
The New Mexico Department of Health (NMDOH) Office of Training and Development is dedicated to empowering employees through meaningful professional growth. Our purpose is to strengthen individual skills and knowledge by providing comprehensive training, leadership coaching, and development opportunities that align with the Department's Mission, Vision, and Values. We are committed to supporting our workforce through a focus on continuous learning that fosters personal and professional success across all levels of the organization as well as providing training support in the community as needed.
Why does the job exist?
This position provides senior-level management and program oversight for the training and workforce development components of the Comprehensive Addiction and Recovery Act (CARA) Program. The role is responsible for developing and implementing strategic training initiatives that support CARA program objectives and ensure consistent, effective service delivery across systems and stakeholders. This includes coordinating training efforts for NMDOH staff, healthcare providers, hospitals, partner agencies, and community organizations; managing complex cross-sector partnerships; and ensuring stakeholders are equipped with the knowledge, skills, and resources necessary to advance CARA goals. Through strategic planning, program evaluation, stakeholder engagement, and continuous improvement efforts, this position drives sustainable workforce capacity building and supports successful program outcomes statewide.
How does it get done?
Provide senior-level program management and strategic oversight for the training and workforce development components of the Comprehensive Addiction and Recovery Act (CARA) Program. Develop and implement statewide training strategies that support CARA program objectives and improve outcomes for affected populations. Coordinate training initiatives for NMDOH staff, hospitals, healthcare providers, partner agencies, and community organizations. Manage stakeholder relationships and facilitate collaboration among public health, healthcare, behavioral health, and community partners. Evaluate the effectiveness and impact of CARA-related training initiatives and recommend improvements based on data and stakeholder feedback. Ensure consistency, sustainability, and alignment of training efforts with CARA requirements, evidence-based practices, and statewide public health priorities. Represent the Department in inter-agency meetings, work-groups, and collaborative initiatives related to workforce development and CARA implementation.
Who are the customers?
The ultimate beneficiaries of this work are infants, children, mothers, families, and caregivers served through the Comprehensive Addiction and Recovery Act (CARA) Program and related public health initiatives. By building the capacity of professionals and organizations across the state, this position helps ensure that vulnerable populations receive coordinated, high-quality, and trauma-informed care and support, leading to improved health, safety, and family outcomes.
Ideal Candidate
The ultimate beneficiaries of this work are infants, children, mothers, families, and caregivers served through the Comprehensive Addiction and Recovery Act (CARA) Program and related public health initiatives. By building the capacity of professionals and organizations across the state, this position helps ensure that vulnerable populations receive coordinated, high-quality, and trauma-informed care and support, leading to improved health, safety, and family outcomes.
Minimum Qualification
High School diploma or equivalent and six (6) years experience in office administration, customer service, and/or records management techniques and procedures. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Working Conditions
Office setting with extensive use of personal computer, telephone, copier and other related office equipment that involves sitting, standing, bending, reaching, etc. to include lifting up to 30 pounds.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Shadee Lauer (505) 709-7860 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Interviews are anticipated within two (2) weeks of closing date.
The New Mexico Department of Health (NMDOH) Office of Training and Development is dedicated to empowering employees through meaningful professional growth. Our purpose is to strengthen individual skills and knowledge by providing comprehensive training, leadership coaching, and development opportunities that align with the Department's Mission, Vision, and Values. We are committed to supporting our workforce through a focus on continuous learning that fosters personal and professional success across all levels of the organization as well as providing training support in the community as needed.
Why does the job exist?
This position provides senior-level management and program oversight for the training and workforce development components of the Comprehensive Addiction and Recovery Act (CARA) Program. The role is responsible for developing and implementing strategic training initiatives that support CARA program objectives and ensure consistent, effective service delivery across systems and stakeholders. This includes coordinating training efforts for NMDOH staff, healthcare providers, hospitals, partner agencies, and community organizations; managing complex cross-sector partnerships; and ensuring stakeholders are equipped with the knowledge, skills, and resources necessary to advance CARA goals. Through strategic planning, program evaluation, stakeholder engagement, and continuous improvement efforts, this position drives sustainable workforce capacity building and supports successful program outcomes statewide.
How does it get done?
Provide senior-level program management and strategic oversight for the training and workforce development components of the Comprehensive Addiction and Recovery Act (CARA) Program. Develop and implement statewide training strategies that support CARA program objectives and improve outcomes for affected populations. Coordinate training initiatives for NMDOH staff, hospitals, healthcare providers, partner agencies, and community organizations. Manage stakeholder relationships and facilitate collaboration among public health, healthcare, behavioral health, and community partners. Evaluate the effectiveness and impact of CARA-related training initiatives and recommend improvements based on data and stakeholder feedback. Ensure consistency, sustainability, and alignment of training efforts with CARA requirements, evidence-based practices, and statewide public health priorities. Represent the Department in inter-agency meetings, work-groups, and collaborative initiatives related to workforce development and CARA implementation.
Who are the customers?
The ultimate beneficiaries of this work are infants, children, mothers, families, and caregivers served through the Comprehensive Addiction and Recovery Act (CARA) Program and related public health initiatives. By building the capacity of professionals and organizations across the state, this position helps ensure that vulnerable populations receive coordinated, high-quality, and trauma-informed care and support, leading to improved health, safety, and family outcomes.
Ideal Candidate
The ultimate beneficiaries of this work are infants, children, mothers, families, and caregivers served through the Comprehensive Addiction and Recovery Act (CARA) Program and related public health initiatives. By building the capacity of professionals and organizations across the state, this position helps ensure that vulnerable populations receive coordinated, high-quality, and trauma-informed care and support, leading to improved health, safety, and family outcomes.
Minimum Qualification
High School diploma or equivalent and six (6) years experience in office administration, customer service, and/or records management techniques and procedures. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Working Conditions
Office setting with extensive use of personal computer, telephone, copier and other related office equipment that involves sitting, standing, bending, reaching, etc. to include lifting up to 30 pounds.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Shadee Lauer (505) 709-7860 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
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Find JobsSenior Level Support Manager Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
- Technology & Software
- Energy
- Banking & Financial Services
- Consulting & Professional Services
Senior Level Support Manager Jobs: Frequently Asked Questions
How do I get a senior level support manager job?
Employers hiring at this level look for candidates who have owned support operations end to end, not just managed a queue. Demonstrating that you have built or restructured a team, defined escalation frameworks, and driven measurable improvements in customer satisfaction or resolution metrics gives you a clear edge. A history of mentoring junior managers and influencing cross-functional decisions strengthens your candidacy further.
Which companies hire senior level support managers?
Companies hiring senior level support managers right now include KLA, Oracle, and Atmos Energy Corporation, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from mid-size to enterprise organizations that run dedicated support functions and need experienced leaders who can own outcomes rather than just supervise them.
Are there remote senior level support manager jobs?
Yes, though availability varies by industry and company size. About 40% of senior level support manager openings are remote or hybrid as of November 2026, reflecting ongoing demand for experienced support leaders who can manage distributed teams effectively. Fully on-site roles are more common in sectors where hands-on team oversight or facility-based operations are a core part of the job.
What makes a support manager role senior level?
Senior level support manager roles are defined by scope and ownership. Where mid-level roles focus on day-to-day team management and ticket resolution, senior roles involve setting support strategy, owning performance targets across the function, and leading initiatives that improve systems or processes at scale. Mentoring other managers, driving cross-team alignment, and representing the support function in leadership conversations are core expectations.
Which industries hire the most senior level support managers?
Senior level support manager roles concentrate in Manufacturing, Technology & Software, and Energy, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large, complex support operations where experienced leaders are needed to maintain service quality, manage specialized teams, and connect support performance to broader business outcomes.