Senior Level Client Services Manager Jobs
Senior level client services manager jobs place experienced professionals in charge of client relationships, service delivery strategy, and the teams accountable for outcomes. Openings are concentrated in Technology & Software, Accounting & Auditing, and Consulting & Professional Services, with a mix of on-site, remote, and hybrid settings, and employers like BDO, Ardurra, and Veeva Systems hiring at this level now.
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Showing 5 of 54+ Senior Level Client Services Manager jobs
Location: This is a hybrid remote/in-office role.
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.
About the Team:
As a senior member of the global Professional Services organization, the Client Services Principal (CSP) is responsible for overall services delivery and relationship management for a portfolio of client accounts within a geographical region or Professional Services vertical. The CSP has responsibility for success beyond his/her direct team and Professional Services vertical, and is accountable for maintaining and growing account relationships, resourcing, and the achievement of financial targets. This is a dual-role requiring people leadership which may also include leadership of other people leaders. At the CSP level, the scope and complexity of client and Medidata responsibilities increases. Number of direct reports may also increase.
Responsibilities:
Proven track-record of people leadership in all of the following areas:
Coaching team members to enable them to autonomously lead projects and manage issues at the lowest level, including effective escalation management
Management of Professional Services resources who are responsible for one or more large, complex projects
Leadership and development of direct reports including activities such as hiring, performance management, coaching, mentoring, disciplinary actions, etc.
Collaborate with other people leaders to drive efficient use of human resources within and across teams to achieve financial targets
Manage work assignments and utilization for direct reports, leveling work across resources as needed
Identify individual strengths and assign tasks to make most efficient use of human resources, while in parallel identifying growth and development areas
Management of all financial aspects for contracts within the portfolio, with a focus on both accuracy and achievement of financial targets
Leverage team to drive operational efficiency through continuous improvements and process optimization
Managing and resolving client escalations, with a focus on lessons-learned and addressing the root cause of escalations to mitigate recurrence
Risk mitigation, including the ability to foresee and mitigate against project and account level issues
Identify new business opportunities within assigned accounts, and collaborate with sales to increase win-rate
Represent Professional Services for account governance, and manage the overall professional services relationship
Effectively collaborate with internal and external resources to achieve project objectives
Oversight of large, complex initiatives that are managed by direct reports
Lead project delivery to ensure that all deliverables are tracked and that documentation is current
As chief advocate for the client, demonstrate interdepartmental influence across internal teams (e.g.: Product, Engineering) to ensure client business objectives are achieved and issues resolved
Provide proactive communication to all stakeholders
Assure compliance with Medidata's standard project management methodologies, and quality management system
Support development of sales orders and change orders
Coach and train new and junior team members
May include management of global resources, including contractors
Qualifications:
Demonstrate a track record of working independently in an advisory capacity
Ability to anticipate and mitigate complex issue and risks thus minimizing escalations
Ability to mentor other team members and serve as a team leader
Ability to identify and suggest improvements which increase the value proposition for Medidata and the client
Knowledge of Medidata (or similar) products commensurate with requirements of the specific role
Possess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology
Demonstrate strong verbal/written communication and organizational skills
Exhibit time management skills along with strong collaboration and teamwork
Experience in leading matrixed teams and meeting project timelines
Self-motivated and able to assume responsibility in a professional manner
Demonstrate strong computer skills
Experience with the MS Office suite and/or other current software technologies
Experience with creating and delivering presentations
4-year college degree or equivalent (analytic discipline a plus) preferred
Minimum of 10 years experience in clinical/biomedical and/or software development environment preferred
6 or more years previous people leadership experience
Travel expectations up to 20%, domestic & international
As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.
The salary range for positions that will be physically based in the NYC Metro Area is $184,500.00 to 248,00.00
The salary range for positions that will be physically based in the California Bay Area is $194,250.00 to 216,000.00
The salary range for positions that will be physically based in the Boston Metro Area is $181,500.00 to 242,000.00
The salary range for positions that will be physically based in Texas or Ohio is $162,000.00 to 216,000.00
The salary range for positions that will be physically based in all other locations within the United States is $165,000.00 to 220,000.00
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.
#LI-TC1
#LI-Hybrid
Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
We will accept applications on an ongoing basis until we fill the position.
Inclusion statement
Compensation for the role will be commensurate with experience. The total expected compensation range will be:
- NYC/NJ : $184500-$246000
- California Bay area : $194250-$259000
- Boston Metro : $181500-$242000
representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
Location: This is a hybrid remote/in-office role.
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.
About the Team:
As a senior member of the global Professional Services organization, the Client Services Principal (CSP) is responsible for overall services delivery and relationship management for a portfolio of client accounts within a geographical region or Professional Services vertical. The CSP has responsibility for success beyond his/her direct team and Professional Services vertical, and is accountable for maintaining and growing account relationships, resourcing, and the achievement of financial targets. This is a dual-role requiring people leadership which may also include leadership of other people leaders. At the CSP level, the scope and complexity of client and Medidata responsibilities increases. Number of direct reports may also increase.
Responsibilities:
Proven track-record of people leadership in all of the following areas:
Coaching team members to enable them to autonomously lead projects and manage issues at the lowest level, including effective escalation management
Management of Professional Services resources who are responsible for one or more large, complex projects
Leadership and development of direct reports including activities such as hiring, performance management, coaching, mentoring, disciplinary actions, etc.
Collaborate with other people leaders to drive efficient use of human resources within and across teams to achieve financial targets
Manage work assignments and utilization for direct reports, leveling work across resources as needed
Identify individual strengths and assign tasks to make most efficient use of human resources, while in parallel identifying growth and development areas
Management of all financial aspects for contracts within the portfolio, with a focus on both accuracy and achievement of financial targets
Leverage team to drive operational efficiency through continuous improvements and process optimization
Managing and resolving client escalations, with a focus on lessons-learned and addressing the root cause of escalations to mitigate recurrence
Risk mitigation, including the ability to foresee and mitigate against project and account level issues
Identify new business opportunities within assigned accounts, and collaborate with sales to increase win-rate
Represent Professional Services for account governance, and manage the overall professional services relationship
Effectively collaborate with internal and external resources to achieve project objectives
Oversight of large, complex initiatives that are managed by direct reports
Lead project delivery to ensure that all deliverables are tracked and that documentation is current
As chief advocate for the client, demonstrate interdepartmental influence across internal teams (e.g.: Product, Engineering) to ensure client business objectives are achieved and issues resolved
Provide proactive communication to all stakeholders
Assure compliance with Medidata's standard project management methodologies, and quality management system
Support development of sales orders and change orders
Coach and train new and junior team members
May include management of global resources, including contractors
Qualifications:
Demonstrate a track record of working independently in an advisory capacity
Ability to anticipate and mitigate complex issue and risks thus minimizing escalations
Ability to mentor other team members and serve as a team leader
Ability to identify and suggest improvements which increase the value proposition for Medidata and the client
Knowledge of Medidata (or similar) products commensurate with requirements of the specific role
Possess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology
Demonstrate strong verbal/written communication and organizational skills
Exhibit time management skills along with strong collaboration and teamwork
Experience in leading matrixed teams and meeting project timelines
Self-motivated and able to assume responsibility in a professional manner
Demonstrate strong computer skills
Experience with the MS Office suite and/or other current software technologies
Experience with creating and delivering presentations
4-year college degree or equivalent (analytic discipline a plus) preferred
Minimum of 10 years experience in clinical/biomedical and/or software development environment preferred
6 or more years previous people leadership experience
Travel expectations up to 20%, domestic & international
As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.
The salary range for positions that will be physically based in the NYC Metro Area is $184,500.00 to 248,00.00
The salary range for positions that will be physically based in the California Bay Area is $194,250.00 to 216,000.00
The salary range for positions that will be physically based in the Boston Metro Area is $181,500.00 to 242,000.00
The salary range for positions that will be physically based in Texas or Ohio is $162,000.00 to 216,000.00
The salary range for positions that will be physically based in all other locations within the United States is $165,000.00 to 220,000.00
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.
#LI-TC1
#LI-Hybrid
Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
We will accept applications on an ongoing basis until we fill the position.
Inclusion statement
Compensation for the role will be commensurate with experience. The total expected compensation range will be:
- NYC/NJ : $184500-$246000
- California Bay area : $194250-$259000
- Boston Metro : $181500-$242000
representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
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- Technology & Software16
- Accounting & Auditing12
- Consulting & Professional Services12
- Investment & Asset Management5
- Education2
Senior Level Client Services Manager Jobs: Frequently Asked Questions
How do I get a senior level client services manager job?
Employers at this level look for candidates who have led client-facing teams, owned renewal or expansion outcomes, and navigated complex escalations independently. A strong application highlights strategic account growth, cross-functional leadership, and demonstrated ability to build client relationships that drive retention. Tailoring your resume to show scope of responsibility, not just task completion, gives you a clear edge over mid-level applicants.
Which companies hire senior level client services managers?
Companies hiring senior level client services managers right now include BDO, Ardurra, and Veeva Systems, based on current listings on Migrate Mate as of August 2026. At this level, hiring tends to come from organizations with established client portfolios, professional services divisions, or enterprise software and SaaS operations that depend on high-touch account management to drive retention and growth.
Are there remote senior level client services manager jobs?
Yes, though availability varies by industry and employer. About 44% of senior level client services manager openings are remote or hybrid as of August 2026, reflecting demand for experienced professionals who can manage client relationships and lead teams without requiring daily on-site presence. Enterprise technology, consulting, and financial services tend to offer the broadest remote flexibility at this experience level.
What makes a client services manager role senior level?
Senior level client services manager roles are defined by ownership, not just execution. Candidates are expected to set the direction for how client relationships are managed, resolve high-stakes issues without escalating upward, and mentor junior team members. They typically own a book of business, influence service delivery processes, and are accountable for client retention and satisfaction metrics at a portfolio or division level.
Which industries hire the most senior level client services managers?
Senior Level client services manager roles concentrate in Technology & Software, Accounting & Auditing, and Consulting & Professional Services, based on current listings on Migrate Mate as of August 2026. These sectors tend to drive the most hiring because they rely on long-term client contracts, complex service agreements, or enterprise account structures that require experienced professionals to manage relationships and protect revenue at scale.