Senior Level Customer Success Specialist Jobs
Senior level customer success specialist jobs place experienced professionals in charge of customer outcomes, escalation strategy, and the cross-functional initiatives that drive retention at scale. Hiring is concentrated across Technology & Software, Electronics & Hardware, and Consulting & Professional Services, with a mix of on-site, remote, and hybrid openings, and employers like Samsara, Adobe, and Anthropic hiring at this level now.
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Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their investment.
We are looking to speak to candidates who are based in Chicago, IL for our hybrid working model.
The Role
As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You'll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You'll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.
Key Responsibilities
Customer Advisory
- Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
- Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy
Account & Portfolio Management
- Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
- Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales team
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB's product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization
- Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
- Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region
What You Will Bring
- Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
- Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
- Education: Bachelor's degree in Computer Science, STEM, or equivalent technical work experience
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Req. ID: 426273
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their investment.
We are looking to speak to candidates who are based in Chicago, IL for our hybrid working model.
The Role
As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You'll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You'll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.
Key Responsibilities
Customer Advisory
- Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
- Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy
Account & Portfolio Management
- Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
- Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales team
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB's product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization
- Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
- Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region
What You Will Bring
- Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
- Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
- Education: Bachelor's degree in Computer Science, STEM, or equivalent technical work experience
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Req. ID: 426273
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Who's Hiring
- Samsara12
- Adobe8
- Anthropic7
- Intuit6
- Vanta5
Top Industries Hiring
- Technology & Software123
- Electronics & Hardware13
- Consulting & Professional Services13
- Science & Research9
- Education6
Senior Level Customer Success Specialist Jobs: Frequently Asked Questions
How do I get a senior level customer success specialist job?
Candidates who stand out at the senior level demonstrate ownership of a named book of business, measurable retention or expansion outcomes, and experience leading initiatives across product, sales, and support teams. Employers also look for comfort with executive-level relationships, the ability to define playbooks others follow, and a history of mentoring earlier-career teammates. Tailoring your application to show these signals directly will give you a clear edge.
Which companies hire senior level customer success specialists?
Companies hiring senior level customer success specialists right now include Samsara, Adobe, and Anthropic, based on current listings on Migrate Mate as of July 2026. Hiring at this level tends to concentrate in software, professional services, and enterprise technology firms where long-term customer relationships are central to revenue.
Are there remote senior level customer success specialist jobs?
Yes, remote and hybrid options are widely available at the senior level. About 62% of senior level customer success specialist openings are remote or hybrid as of July 2026, reflecting how many employers now manage strategic customer relationships without requiring daily in-office presence. On-site roles do exist, particularly at organizations with large regional accounts or on-site implementation requirements.
What makes a customer success specialist role senior level?
Senior level customer success specialist roles are defined by scope and ownership rather than task execution. Professionals at this stage own complex, high-value accounts independently, set retention and expansion strategies, and are expected to mentor junior colleagues. They often lead cross-functional projects, represent the customer voice internally, and act as the escalation point for situations that require judgment rather than process.
Which industries hire the most senior level customer success specialists?
Senior Level customer success specialist roles concentrate in Technology & Software, Electronics & Hardware, and Consulting & Professional Services, based on current listings on Migrate Mate as of July 2026. These sectors tend to run subscription or contract-based revenue models where proactive customer management at a senior level directly protects and grows recurring revenue.