Senior Level Customer Success Specialist Jobs
Senior level customer success specialist jobs place experienced professionals in charge of customer outcomes, escalation strategy, and the cross-functional initiatives that drive retention at scale. Hiring is concentrated across Technology & Software, Consulting & Professional Services, and Banking & Financial Services, with a mix of on-site, remote, and hybrid openings, and employers like Samsara, Stripe, and Housecall Pro hiring at this level now.
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Showing 5 of 83+ Senior Level Customer Success Specialist jobs
Posting Type
Remote/Hybrid
Job Overview
The Lead Customer Success Manager operates at the intersection of strategic customer consulting and internal team leadership. This role owns a portfolio of Premier Tier (PSP) accounts, which are the highest-value, most complex relationships in the business. This role also serves as a methodology leader, coaching resource, and execution standard-setter for the broader CSM team. The Lead CSM is accountable, not only for their own portfolio outcomes, but for the quality of AI adoption, change-management practice, and domain expertise that CSMs in their orbit deliver. This role shapes what excellence looks like.Job Description and Requirements
Own Premier-Tier Customer Outcomes
Deliver the full Premier Tier value proposition: orchestrate the PSP catalogue, coordinate the account team (TAM, A doption Services , Executive Sponsor), and own the customer’s overall success program quality.
Own customer health; make building the renewal business case a daily motion.
Lead ROI Summaries, benchmarking reports, and executive-level Business Reviews that quantify impact and connect to customer C-suite priorities.
Build VO champion relationships; deliver referenceable outcomes that Marketing and Sales leverage — and hold self accountable to referenceable account targets.
Lead AI Adoption and Change Management at the Highest Level
Serve as the team’s AI adoption and change-management exemplar: lead customers through comprehensive aiR workflow integration, advising on governance, defensibility, and how to transform legal practice .
Own the conversation with GCs, senior partners, and legal ops leaders on what AI means for their team, their workflows, and their risk posture. Be the person customers trust to co-design AI-governed legal workflows.
Use generative AI tools to accelerate success planning, VO creation, and customer prep , and model what this looks like for peers.
Build repeatable AI adoption and change-management playbooks for your segment; contribute to the team’s Tier 1 methodology .
Serve as a Methodology Leader and Internal Multiplier
Own at least one department-level initiative per year with measurable business impact (e.g., AI adoption playbook development, Tier 1 methodology , change-management framework).
Train and coach CSMs on VO quality, Tier 1 adoption, AI governance conversations, exec engagement, and success planning; serve as the practical expert peers go to before escalating to management.
Represent the CSM function in cross-functional forums, product councils, or Sales alignment meetings; bring a documented customer perspective that shapes decisions.
Execute with Executive Credibility and Commercial Awareness
Maintain C-suite relationships across PSP accounts; be recognized by customer executives as a strategic peer and change-management advisor
Partner with AEs and Sales leadership as a peer: bring account intelligence, surface growth signals, and co-develop expansion strategies , while maintaining the trusted advisor boundary.
Anticipate and navigate complex stakeholder environments, including multi-entity global structures and political dynamics, without escalation dependency.
What We’re Looking For
7–10 years in Customer Success, Consulting, or Strategic Account Management with demonstrable ownership of enterprise or premier-tier relationships
Track record of driving measurable outcomes across complex, multi-stakeholder accounts at the executive level
Proven ability to develop team methodology , playbooks, or enablement assets that improve peer performance
C-suite credibility: able to lead exec-level conversations, challenge assumptions constructively, and influence strategic decisions
Deep AI fluency: able to advise customers on aiR adoption strategy, AI governance, workflow defensibility, and the business case for AI-enabled legal practice transformation
Change-management leadership: able to help customers build internal consensus, navigate resistance, and measure adoption by outcomes .
Commercial awareness : understands renewal dynamics, growth signals, and how to support Sales without overstepping role boundaries
Required
Deep expertise in legal technology, eDiscovery, litigation operations, or a compliance-regulated environment . T his role advises GCs and senior partners; domain credibility is non-negotiable
Preferred
Background in legal practice, litigation support, or legal operations ; t he ability to speak as a peer to senior legal professionals
Experience owning Premier or paid success programs with defined SLAs and commercial accountability
Gainsight advanced user; able to build or influence scorecard logic and reporting to drive team outcomes
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$100,000 and $150,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Account Management, Collaboration, Communication, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Customer Success, Relationship Management, Strategic Planning, Team LeadershipPosting Type
Remote/Hybrid
Job Overview
The Lead Customer Success Manager operates at the intersection of strategic customer consulting and internal team leadership. This role owns a portfolio of Premier Tier (PSP) accounts, which are the highest-value, most complex relationships in the business. This role also serves as a methodology leader, coaching resource, and execution standard-setter for the broader CSM team. The Lead CSM is accountable, not only for their own portfolio outcomes, but for the quality of AI adoption, change-management practice, and domain expertise that CSMs in their orbit deliver. This role shapes what excellence looks like.Job Description and Requirements
Own Premier-Tier Customer Outcomes
Deliver the full Premier Tier value proposition: orchestrate the PSP catalogue, coordinate the account team (TAM, A doption Services , Executive Sponsor), and own the customer’s overall success program quality.
Own customer health; make building the renewal business case a daily motion.
Lead ROI Summaries, benchmarking reports, and executive-level Business Reviews that quantify impact and connect to customer C-suite priorities.
Build VO champion relationships; deliver referenceable outcomes that Marketing and Sales leverage — and hold self accountable to referenceable account targets.
Lead AI Adoption and Change Management at the Highest Level
Serve as the team’s AI adoption and change-management exemplar: lead customers through comprehensive aiR workflow integration, advising on governance, defensibility, and how to transform legal practice .
Own the conversation with GCs, senior partners, and legal ops leaders on what AI means for their team, their workflows, and their risk posture. Be the person customers trust to co-design AI-governed legal workflows.
Use generative AI tools to accelerate success planning, VO creation, and customer prep , and model what this looks like for peers.
Build repeatable AI adoption and change-management playbooks for your segment; contribute to the team’s Tier 1 methodology .
Serve as a Methodology Leader and Internal Multiplier
Own at least one department-level initiative per year with measurable business impact (e.g., AI adoption playbook development, Tier 1 methodology , change-management framework).
Train and coach CSMs on VO quality, Tier 1 adoption, AI governance conversations, exec engagement, and success planning; serve as the practical expert peers go to before escalating to management.
Represent the CSM function in cross-functional forums, product councils, or Sales alignment meetings; bring a documented customer perspective that shapes decisions.
Execute with Executive Credibility and Commercial Awareness
Maintain C-suite relationships across PSP accounts; be recognized by customer executives as a strategic peer and change-management advisor
Partner with AEs and Sales leadership as a peer: bring account intelligence, surface growth signals, and co-develop expansion strategies , while maintaining the trusted advisor boundary.
Anticipate and navigate complex stakeholder environments, including multi-entity global structures and political dynamics, without escalation dependency.
What We’re Looking For
7–10 years in Customer Success, Consulting, or Strategic Account Management with demonstrable ownership of enterprise or premier-tier relationships
Track record of driving measurable outcomes across complex, multi-stakeholder accounts at the executive level
Proven ability to develop team methodology , playbooks, or enablement assets that improve peer performance
C-suite credibility: able to lead exec-level conversations, challenge assumptions constructively, and influence strategic decisions
Deep AI fluency: able to advise customers on aiR adoption strategy, AI governance, workflow defensibility, and the business case for AI-enabled legal practice transformation
Change-management leadership: able to help customers build internal consensus, navigate resistance, and measure adoption by outcomes .
Commercial awareness : understands renewal dynamics, growth signals, and how to support Sales without overstepping role boundaries
Required
Deep expertise in legal technology, eDiscovery, litigation operations, or a compliance-regulated environment . T his role advises GCs and senior partners; domain credibility is non-negotiable
Preferred
Background in legal practice, litigation support, or legal operations ; t he ability to speak as a peer to senior legal professionals
Experience owning Premier or paid success programs with defined SLAs and commercial accountability
Gainsight advanced user; able to build or influence scorecard logic and reporting to drive team outcomes
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$100,000 and $150,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Account Management, Collaboration, Communication, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Customer Success, Relationship Management, Strategic Planning, Team LeadershipSee All 83 Senior Level Customer Success Specialist Jobs
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Find JobsSenior Level Customer Success Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software48
- Consulting & Professional Services7
- Banking & Financial Services6
- Electronics & Hardware5
- Telecommunications2
Senior Level Customer Success Specialist Jobs: Frequently Asked Questions
How do I get a senior level customer success specialist job?
Candidates who stand out at the senior level demonstrate ownership of a named book of business, measurable retention or expansion outcomes, and experience leading initiatives across product, sales, and support teams. Employers also look for comfort with executive-level relationships, the ability to define playbooks others follow, and a history of mentoring earlier-career teammates. Tailoring your application to show these signals directly will give you a clear edge.
Which companies hire senior level customer success specialists?
Companies hiring senior level customer success specialists right now include Samsara, Stripe, and Housecall Pro, based on current listings on Migrate Mate as of September 2026. Hiring at this level tends to concentrate in software, professional services, and enterprise technology firms where long-term customer relationships are central to revenue.
Are there remote senior level customer success specialist jobs?
Yes, remote and hybrid options are widely available at the senior level. About 55% of senior level customer success specialist openings are remote or hybrid as of September 2026, reflecting how many employers now manage strategic customer relationships without requiring daily in-office presence. On-site roles do exist, particularly at organizations with large regional accounts or on-site implementation requirements.
What makes a customer success specialist role senior level?
Senior level customer success specialist roles are defined by scope and ownership rather than task execution. Professionals at this stage own complex, high-value accounts independently, set retention and expansion strategies, and are expected to mentor junior colleagues. They often lead cross-functional projects, represent the customer voice internally, and act as the escalation point for situations that require judgment rather than process.
Which industries hire the most senior level customer success specialists?
Senior Level customer success specialist roles concentrate in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, based on current listings on Migrate Mate as of September 2026. These sectors tend to run subscription or contract-based revenue models where proactive customer management at a senior level directly protects and grows recurring revenue.