Product Support Specialist Jobs in Michigan

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What can you expect in a “Autonomous Vehicle Roadside Assistance Agent” role with TaskUs: As an Autonomous Vehicle Roadside Assistance Agent at TaskUs, you'll be the ultimate tech whisperer for self-driving cars! Imagine this: You're out and about in a company vehicle, troubleshooting robot cars, monitoring their every move, and sometimes even giving their "brains" a reboot. You'll be the hero who gets these futuristic rides back on track!

But wait, there's more! You'll also be a superstar public relations rep, chatting with folks about the magic of self-driving tech and making sure passengers have a smooth, safe journey. Think of yourself as part tech expert, part customer service guru, and all-around awesome autonomous vehicle pro!

Key Responsibilities:

• Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
• Monitor multiple software systems with constant focus.
• Basic understanding of Android Cell phones and or Laptops to connect to other computer platforms to issue commands to restart modules and computer(s).
• Consistently demonstrate situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
• Individuals will be waiting/driving in the service area in a company vehicle 6-8 hours a day alone or with a co-driver, 5 days a week to service self-driving autonomous vehicle computers that are operating within the market.
• Safely operates a non-autonomous vehicle while monitoring the location of a self-driving autonomous vehicle(s).
• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
• Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle’s operations.
• Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
• Responsible for safely setting up self-driving autonomous vehicles.
• Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle.
• Maintain TaskUs’s high standard of safety, inside and outside of the vehicle.
• Be the deputy for technology by communicating courteously always with management, engineers, and the public.
• Capable of responding quickly to changing and potentially high-pressure environments.
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations.
• Complete daily reports and document procedures and tests.
• Interact with the members of the public and educate them on self-driving technology.
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination.
• Comply with TaskUs’s Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing.
• Other duties as required.

Education, Licensing, and Certifications Required:

• Must be 21 years old.
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences.
• Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or other applicable regulations and laws (where required).
• Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working.

Experience:

• Minimum 1 year Entry Level IT support / Software Troubleshooting Experience required.
• Minimum of 3 years of experience driving on public roads. Additional experience is preferred.
• Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs).
• Proficiency with using a touchscreen smartphone.
• Must be able to type at least 40 adjusted wpm.

Skills and Knowledge Required:

• Must have good attention to detail and be able to quickly and concisely describe their thoughts.
• Capable of responding quickly and simultaneously to multiple scenarios.
• Adapt quickly to new and developing technology.
• Cross-functional verbal and written communication and issue escalation.
• Must be able to multitask multiple technologies, including communications devices and vehicle status systems.
• Must be able to work specific shifts, including early mornings, evenings, and/or weekends, as well as overnight shifts and travel for up to one month.
• Excellent written and verbal communication skills.
• Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments.

The job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. TaskUs reserves the right to revise this job description at any time.

Compensation: $25.00 (10% Shift Differential hourly for hours between 8pm-6am).

Pre-Employment Requirements:

• Must submit to a drug test and background check.
• Driving Record.
• Pre-Employment Physical.

Physical Requirements:

• Occasional standing, walking, and sitting.
• Long periods of sitting.
• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders.
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Must be able to occasionally lift and/or move up to 45 pounds.
• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Most work is accomplished outdoors in a vehicle.

Benefits:

As of day 1 you will be eligible for:

• Life/Disability Insurance
• Roundglass Living Wellness
• Employee Assistance Program (EAP)
• Employee Discounts
• PTO/UTO (N/A for Seasonal)
• Birthday Leave
• 401k

After 1 month of employment:

• Medical, Dental and Vision Insurance

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs People First culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Pay: From $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Work Location: In person