Senior Level Production Support Engineer Jobs
Senior level production support engineer jobs place experienced engineers at the center of production reliability, owning incident response strategy, guiding architectural decisions, and leading the teams that keep critical systems running. Openings are concentrated across on-site, remote, and hybrid settings in Technology & Software, Investment & Asset Management, and Law & Legal Services, with employers like SkillNet Solutions, GIC, and Mizuho hiring at this level now.
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See related jobsABOUT MORGAN STANLEY
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.
ABOUT PARAMETRIC
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core holdings.
This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.
ABOUT THE TEAM
The Application Support and Automation team at Parametric:
We are responsible for supporting all of the production applications at Parametric. This includes on-prem and cloud based proprietary and off the shelf applications.
The automation team is responsible for developing and maintaining all inbound and outbound file transmissions and internal automations.
ABOUT THE ROLE
Our Production Support team acts as the front line for issues involving all business critical applications, including Parametric proprietary software, open source commodity middleware, cloud deployed sites and network intersections with hosted solutions. Qualified senior level candidates will have a passion for IT, with excellent communication and organization skills, and be capable of working in a highly collaborative and fast paced environment. Financial services background is strongly encouraged. High energy, a can do attitude, and intense curiosity is required.
- This role fulfills issue triage for production IT operations/sysops/devops,
- Expedites repetitive tasks for end users while working with development to deploy automation
- Explores data stores and derives ad hoc reports and KPI’s
- Deploy software as part of the change and release management process.
- Educate end users regarding new or misunderstood features.
- Participate in the continuous improvement process by highlighting new issues to development.
- Investigate logs and correlate failures between applications and databases
- Understand and demonstrate mastery of internal applications used for the daily business cycles (research, analysis, trading, accounting)
As a senior member of the team you'll have an opportunity to craft new processes and revise existing documented workflows and aligning daily tasks to your personal efficiencies
PRIMARY RESPONSIBILITES
- Triage and resolve tickets for supported systems and applications.
- Provide troubleshooting expertise for all aspects of an application including vendor and custom built apps.
- Develop and maintain knowledge base articles
- Follow established procedures for managing business risk when updating production systems.
- Create and update process automation.
- Participate in projects that enhance or upgrade Parametric systems or employee experience.
- Working as part of a team provide complete 24/7 support to the production environment including being a member of an on-call rotation
- Enhance the monitoring and oversite of applications to ensure proactive alerting where possible.
JOB REQUIREMENTS
- 6 years of relevant professional experience.
- 4 years experience with SQL including writing and understanding queries.
- Experience supporting a 24/7 environment.
- Experience with DevOps practices including Octopus, JIRA, Confluence or equivalent platforms.
- Scripting/automation and continuous improvement experience is a plus.
- Strong verbal and written communication skills targeted to a variety of audiences including technical and non-technical users.
- Must be able to work in a fast-paced, social environment, yet be able to work independently as necessary.
- Previous experience supporting line of business applications is a plus.
- Experience supporting a Windows based environment including basic server administration.
- Experience with Linux/UNIX based platforms is a plus.
- Experience with Powershell or other scripting languages is a plus.
- Patience and attention to detail is essential.
- Financial industry experience is a plus.
Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Expected base pay rates for the role will be between $70,000 and $140,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .
ABOUT MORGAN STANLEY
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.
ABOUT PARAMETRIC
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core holdings.
This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.
ABOUT THE TEAM
The Application Support and Automation team at Parametric:
We are responsible for supporting all of the production applications at Parametric. This includes on-prem and cloud based proprietary and off the shelf applications.
The automation team is responsible for developing and maintaining all inbound and outbound file transmissions and internal automations.
ABOUT THE ROLE
Our Production Support team acts as the front line for issues involving all business critical applications, including Parametric proprietary software, open source commodity middleware, cloud deployed sites and network intersections with hosted solutions. Qualified senior level candidates will have a passion for IT, with excellent communication and organization skills, and be capable of working in a highly collaborative and fast paced environment. Financial services background is strongly encouraged. High energy, a can do attitude, and intense curiosity is required.
- This role fulfills issue triage for production IT operations/sysops/devops,
- Expedites repetitive tasks for end users while working with development to deploy automation
- Explores data stores and derives ad hoc reports and KPI’s
- Deploy software as part of the change and release management process.
- Educate end users regarding new or misunderstood features.
- Participate in the continuous improvement process by highlighting new issues to development.
- Investigate logs and correlate failures between applications and databases
- Understand and demonstrate mastery of internal applications used for the daily business cycles (research, analysis, trading, accounting)
As a senior member of the team you'll have an opportunity to craft new processes and revise existing documented workflows and aligning daily tasks to your personal efficiencies
PRIMARY RESPONSIBILITES
- Triage and resolve tickets for supported systems and applications.
- Provide troubleshooting expertise for all aspects of an application including vendor and custom built apps.
- Develop and maintain knowledge base articles
- Follow established procedures for managing business risk when updating production systems.
- Create and update process automation.
- Participate in projects that enhance or upgrade Parametric systems or employee experience.
- Working as part of a team provide complete 24/7 support to the production environment including being a member of an on-call rotation
- Enhance the monitoring and oversite of applications to ensure proactive alerting where possible.
JOB REQUIREMENTS
- 6 years of relevant professional experience.
- 4 years experience with SQL including writing and understanding queries.
- Experience supporting a 24/7 environment.
- Experience with DevOps practices including Octopus, JIRA, Confluence or equivalent platforms.
- Scripting/automation and continuous improvement experience is a plus.
- Strong verbal and written communication skills targeted to a variety of audiences including technical and non-technical users.
- Must be able to work in a fast-paced, social environment, yet be able to work independently as necessary.
- Previous experience supporting line of business applications is a plus.
- Experience supporting a Windows based environment including basic server administration.
- Experience with Linux/UNIX based platforms is a plus.
- Experience with Powershell or other scripting languages is a plus.
- Patience and attention to detail is essential.
- Financial industry experience is a plus.
Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Expected base pay rates for the role will be between $70,000 and $140,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .
See All 5 Senior Level Production Support Engineer Jobs
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Top Industries Hiring
- Technology & Software
- Investment & Asset Management
- Law & Legal Services
Senior Level Production Support Engineer Jobs: Frequently Asked Questions
How do I get a senior level production support engineer job?
Employers at this level look for engineers who have owned production incidents end-to-end, not just responded to them. Demonstrating that you have driven root cause analysis, improved system observability, and mentored junior engineers positions you ahead of most candidates. A portfolio of measurable reliability improvements, combined with fluency in modern monitoring and automation tooling, signals the ownership senior hiring managers expect.
Which companies hire senior level production support engineers?
Companies hiring senior level production support engineers right now include SkillNet Solutions, GIC, and Mizuho, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from large enterprises with complex production environments, financial services firms with high availability requirements, and technology companies scaling distributed systems.
Are there remote senior level production support engineer jobs?
Yes, though remote availability varies by employer and industry. About 40% of senior level production support engineer openings are remote or hybrid as of November 2026, reflecting strong demand for experienced engineers who can operate independently across distributed teams. On-site roles remain common in sectors where system access and security requirements are tightly controlled.
What makes a production support engineer role senior level?
Senior level production support engineer roles are defined by ownership and scope rather than task execution. At this stage, engineers lead incident command, define on-call protocols, drive postmortem processes, and set the reliability standards the team operates by. They mentor junior and mid-level colleagues, contribute to architectural decisions that affect production stability, and are expected to resolve ambiguous, high-severity issues with minimal direction.
Which industries hire the most senior level production support engineers?
Senior Level production support engineer roles concentrate in Technology & Software, Investment & Asset Management, and Law & Legal Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their production environments are large, complex, and directly tied to revenue, making experienced engineers who can maintain uptime and lead incident response a critical investment.