Remote Cloud Support Associate Jobs
Remote Cloud Support Associate jobs are actively hiring across the U.S., with remote-first firms and distributed engineering teams leading demand in cloud services, SaaS, and managed IT. Employers hiring remotely right now include Netskope, Red5, and Entarian. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 7+ Remote Cloud Support Associate jobs
About PracticeTek
Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!
We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.
We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.
We’re excited to consider remote candidates for this role! That said, if you’re based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you’ll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you’re most productive.
At PracticeTek, you’ll get to:
- Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
- Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
- See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.
- Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.
Why You’ll Love It Here
As part of the TekTribe, you’ll enjoy:
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match to help you build your future
- Culture Committee driving initiatives that spark connection, fun, and belonging
- A workplace powered by innovation, collaboration, and energy every day
Business Unit
ChiroTouch (Integrated Practice Solutions, Inc.)
ChiroTouch delivers industry-leading practice management software designed specifically for chiropractic clinics. As part of PracticeTek, the platform enables providers to streamline operations, improve patient experiences, and run more efficient practices through intuitive, reliable technology.
What You’ll Do
Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner:
- Deliver timely, high-quality support by resolving inbound customer inquiries via phone and chat, ensuring minimal disruption to clinic operations
- Diagnosing and troubleshooting software issues, guiding customers through solutions that improve product adoption and overall experience
- Maintain accurate, detailed documentation of customer interactions and resolutions within the ticketing system to support knowledge sharing and efficiency
- Build strong product expertise across ChiroTouch solutions to provide informed guidance and proactive recommendations to customers
- Collaborate cross-functionally with Product, Engineering, and other teams to escalate issues, drive resolutions, and improve overall system performance
How Success is Measured
Here’s how we’ll know you’re making an impact and raising the bar:
- Customer satisfaction (CSAT) scores consistently meet or exceed >93%
- Average ticket resolution time meets defined service level targets
- First contact resolution rate improves or exceeds team benchmarks
- Ticket documentation quality and accuracy meet internal audit standards
- Call handling quality and accuracy meet internal audit standards
- Contribution to team goals, including backlog reduction and service efficiency improvements
What You Bring
Your unique talents are what make you shine. For this role, success looks like:
- Experience in SaaS customer support or a similar customer-facing software support role
- Strong troubleshooting and analytical skills, with the ability to resolve issues independently
- Clear and professional written and verbal communication skills
- Demonstrated ability to learn and navigate software systems quickly
- Proven ability to manage multiple priorities while maintaining attention to detail and service quality
Ready to Join?
If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together.
The Fine Print (That Really Matters)
At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $22 - $23.50/hr. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.
PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.
This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.
About PracticeTek
Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!
We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.
We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.
We’re excited to consider remote candidates for this role! That said, if you’re based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you’ll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you’re most productive.
At PracticeTek, you’ll get to:
- Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
- Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
- See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.
- Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.
Why You’ll Love It Here
As part of the TekTribe, you’ll enjoy:
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match to help you build your future
- Culture Committee driving initiatives that spark connection, fun, and belonging
- A workplace powered by innovation, collaboration, and energy every day
Business Unit
ChiroTouch (Integrated Practice Solutions, Inc.)
ChiroTouch delivers industry-leading practice management software designed specifically for chiropractic clinics. As part of PracticeTek, the platform enables providers to streamline operations, improve patient experiences, and run more efficient practices through intuitive, reliable technology.
What You’ll Do
Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner:
- Deliver timely, high-quality support by resolving inbound customer inquiries via phone and chat, ensuring minimal disruption to clinic operations
- Diagnosing and troubleshooting software issues, guiding customers through solutions that improve product adoption and overall experience
- Maintain accurate, detailed documentation of customer interactions and resolutions within the ticketing system to support knowledge sharing and efficiency
- Build strong product expertise across ChiroTouch solutions to provide informed guidance and proactive recommendations to customers
- Collaborate cross-functionally with Product, Engineering, and other teams to escalate issues, drive resolutions, and improve overall system performance
How Success is Measured
Here’s how we’ll know you’re making an impact and raising the bar:
- Customer satisfaction (CSAT) scores consistently meet or exceed >93%
- Average ticket resolution time meets defined service level targets
- First contact resolution rate improves or exceeds team benchmarks
- Ticket documentation quality and accuracy meet internal audit standards
- Call handling quality and accuracy meet internal audit standards
- Contribution to team goals, including backlog reduction and service efficiency improvements
What You Bring
Your unique talents are what make you shine. For this role, success looks like:
- Experience in SaaS customer support or a similar customer-facing software support role
- Strong troubleshooting and analytical skills, with the ability to resolve issues independently
- Clear and professional written and verbal communication skills
- Demonstrated ability to learn and navigate software systems quickly
- Proven ability to manage multiple priorities while maintaining attention to detail and service quality
Ready to Join?
If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together.
The Fine Print (That Really Matters)
At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $22 - $23.50/hr. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.
PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.
This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.
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Find JobsRemote Cloud Support Associate Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote cloud support associate jobs.
- Hands-on experience with at least one major cloud platform such as AWS, Azure, or Google Cloud
- Proficiency in diagnosing and resolving technical support tickets within defined SLA windows
- Familiarity with ITSM or ticketing platforms such as ServiceNow, Jira Service Management, or Zendesk
- Associate-level cloud certification or equivalent demonstrated platform knowledge
- Strong written and verbal communication skills for customer-facing incident updates and escalations
- Understanding of networking fundamentals including DNS, VPNs, load balancers, and basic firewall concepts
Tips for Your Remote Cloud Support Associate Job Search
Signal remote readiness in your application
Remote employers for cloud support roles want proof you can operate without supervision. Mention async ticketing workflows you've used, tools like Slack or Jira, and any experience closing support issues independently. Concrete examples carry more weight than general claims about being self-directed.
Earn a cloud platform certification first
AWS Cloud Practitioner, Azure Fundamentals, or Google Cloud Associate certifications directly match what remote cloud support teams screen for. Completing one before you apply shows technical baseline and self-direction, two qualities remote hiring managers weigh heavily for distributed support roles.
Apply early to remote roles that fit
Migrate Mate lists remote cloud support associate openings from across the U.S. in one place, so you can find roles that match your platform experience and apply directly without sorting through unrelated postings.
Prepare for async technical screens
Many remote cloud support teams use written take-home assessments instead of live coding rounds. Practice documenting your troubleshooting steps clearly, as if writing for a colleague in a different time zone. Clean, complete written answers often decide who moves forward in distributed team hiring.
Remote Cloud Support Associate Jobs: Frequently Asked Questions
How do I get a remote cloud support associate job?
Target remote-first cloud providers, SaaS companies, and managed service providers that run distributed support teams. Remote employers screen heavily for async written communication, since you'll resolve tickets and escalate issues without real-time back-and-forth. Demonstrating hands-on experience with cloud platforms like AWS, Azure, or GCP, along with a home lab or certification, gives you a clear edge over candidates without documented remote-ready skills.
Which companies hire remote cloud support associates?
Companies hiring remote cloud support associates right now include Netskope, Red5, and Entarian, based on current remote listings on Migrate Mate as of November 2026. Remote-first cloud providers, enterprise SaaS platforms, and distributed managed service teams account for the largest share of these openings.
Can you get a remote cloud support associate job with no experience?
Yes, but remote entry roles are harder to land because you must troubleshoot and triage independently from day one. Cloud-first startups and smaller SaaS teams are more likely to hire entry-level candidates remotely. Earning a foundational cloud certification, completing a self-directed lab project, or contributing to open-source cloud tooling gives you something concrete to show in place of paid experience.
Do you need a degree for remote cloud support associate jobs?
Not always. Remote employers in this role weigh hands-on cloud skills, platform certifications, and a demonstrated ability to work independently more heavily than a formal degree. Candidates who can show practical troubleshooting experience with AWS, Azure, or GCP infrastructure, even through personal projects or coursework, regularly compete alongside degree holders for the same remote openings.
Which industries hire the most remote cloud support associates?
Most remote cloud support associate openings sit in Technology & Software, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed engineering and infrastructure teams that need cloud support coverage across time zones without a central office.
See All 7 Remote Cloud Support Associate Jobs
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