Senior Level Retail Operations Lead Jobs
Senior level retail operations lead jobs place experienced professionals in charge of store-wide performance, operational strategy, and the cross-functional teams that keep daily execution on target. Openings concentrate in Consulting & Professional Services, Technology & Software, and Biotechnology & Pharmaceuticals, with a mix of on-site, hybrid, and remote roles posted by employers like Alvarez & Marsal, Amazon, and Jobot hiring at this level now.
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People Operations Specialist
Remote, US/ Pune, India
About HG
HG Insights is the pioneer of Revenue Growth Intelligence. For more than a decade, we have delivered comprehensive, AI-driven datasets on B2B buyers, technology adoption, IT spend, and buyer intent, sourced from billions of data points.
Today, we are a trusted partner to Fortune 500 technology companies, hyperscalers, and innovative B2B vendors seeking precise go-to-market analytics and decision-making. Through an evolving suite of AI agents that incorporate first-party data and buyer signals, HG Insights enables AI-powered GTM automation across sales, marketing, RevOps, and data analytics teams, modernizing GTM execution from strategy through activation.
About the Role
At HG Insights, our people are everything and this role exists to make sure they feel that every single day. We are looking for a People Operations Specialist who is not just experienced, but genuinely passionate about building people functions that work. This is a hands-on, high-ownership role for someone who has been in the trenches of building HR from the ground up ideally in a fast-moving, high-growth technology environment and who knows what it takes to create structure, clarity and consistency without losing the human touch along the way. You will be reporting to the Senior Director, People and will be the engine behind our People team across the region executing with precision, consistency and care while our People leaders set the strategy and roadmap.
This role was created because our US people's needs have grown significantly and the complexity that comes with that growth deserves dedicated, expert attention. From contracts and benefits administration to immigration law and policy writing, you will own the pieces of our US people function that require real depth, real expertise and real commitment to getting things right. If you are a high-agency builder who thrives on taking ownership and turning ambiguity into structure, this role is for you. We need someone who isn't afraid to roll up their sleeves and do the heavy lifting, but who also wants the autonomy to design, iterate, and scale the processes that define our People Experience.
- Own the drafting, review and management of all AMER employment contracts, offer letters, amendments and separation agreements
- Ensure all employment documentation is legally compliant, up to date and aligned with US federal and state requirements
- Partner with legal counsel where required on complex or non-standard employment arrangements
- Own end-to-end US benefits administration health, dental, vision, 401(k), wellness reimbursements and all ancillary benefits
- Manage open enrolment processes, vendor relationships and employee benefits queries with accuracy and care
- Ensure benefits programmes are competitive, compliant and clearly communicated to all US employees
- Design, write and maintain US people policies that are legally compliant, clearly written and genuinely employee-friendly
- Proactively track changes in AMER federal and state employment law and update policies and practices before they become a problem
- Ensure our US Employee Handbook is current, consistent and reflects who we are as a company
- Manage all US immigration processes including H-1B, OPT, STEM OPT, green card sponsorship and I-9 compliance
- Partner with external immigration counsel to ensure timely and accurate processing of all visa and work authorisation cases
- Serve as the internal point of expertise on immigration matters advising employees and managers with clarity and confidence
- Support the full US employee lifecycle from onboarding to offboarding ensuring every touchpoint is smooth, consistent and handled with care
- Be the trusted, go-to person for US employees on all people-related queries and processes
- Partner with the broader global People team to ensure US processes are aligned with global standards and frameworks
- Support HRIS data integrity, reporting accuracy and system adoption across all people platforms
- Partner with senior People leaders to evaluate, select and implement the HR systems and tools that will power our people function
- Drive employee engagement initiatives, pulse surveys and action planning globally
- Collaborate closely with Finance, IT, Talent Acquisition and cross-functional teams to identify opportunities for process improvement, streamline operations and elevate the overall employee experience end to end.
Minimum Qualifications
- 7+ years of progressive HR / People experience with strong US specific expertise
- Proven experience in a SMB SaaS or technology company you understand the pace, the constraints and the opportunity
- Hands-on experience with US benefits administration you have managed open enrolment, vendor relationships and employee queries
- Hands-on experience with one or more HRIS platforms such as Workday, Namely, BambooHR, SAP SuccessFactors, Rippling or Lattice with proven ability to implement, optimise and manage these systems at scale
- Strong knowledge of US employment law across federal and multiple state jurisdictions
- Demonstrable experience managing US immigration processes H-1B, OPT, green card and I-9 compliance
- Excellent policy writing skills you can translate complex legal requirements into clear, readable language
- Experience drafting and reviewing employment contracts and separation agreements
- A self-starter who takes ownership, operates with high integrity and thrives in a lean, fast-moving environment
Preferred Qualifications
- Experience supporting a global People team across multiple regions
- Exposure to compensation benchmarking and total rewards in a US tech environment
- Experience leveraging AI tools to improve HR processes and efficiency
What we offer/Benefits
We take care of our people fully and genuinely. Every HG Insights employee receives comprehensive healthcare coverage for themselves and their families, a monthly wellness reimbursement and access to Able To professional mental health coaching for stress, anxiety and depression support as per the regions. For your financial future, US employees benefit from a 401(k) with up to 5% company matching and UK and India employees are enrolled in a pension scheme. Every employee also receives stock options because the people who build this company should share in its success.
A remote first role within the United States/India, complemented by periodic travel to HG Insights hub locations for key business and team engagements.
Equal Opportunity Employer
HG Insights is proud to be an Equal Employment Opportunity employer. We do not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of HG Insights.
People Operations Specialist
Remote, US/ Pune, India
About HG
HG Insights is the pioneer of Revenue Growth Intelligence. For more than a decade, we have delivered comprehensive, AI-driven datasets on B2B buyers, technology adoption, IT spend, and buyer intent, sourced from billions of data points.
Today, we are a trusted partner to Fortune 500 technology companies, hyperscalers, and innovative B2B vendors seeking precise go-to-market analytics and decision-making. Through an evolving suite of AI agents that incorporate first-party data and buyer signals, HG Insights enables AI-powered GTM automation across sales, marketing, RevOps, and data analytics teams, modernizing GTM execution from strategy through activation.
About the Role
At HG Insights, our people are everything and this role exists to make sure they feel that every single day. We are looking for a People Operations Specialist who is not just experienced, but genuinely passionate about building people functions that work. This is a hands-on, high-ownership role for someone who has been in the trenches of building HR from the ground up ideally in a fast-moving, high-growth technology environment and who knows what it takes to create structure, clarity and consistency without losing the human touch along the way. You will be reporting to the Senior Director, People and will be the engine behind our People team across the region executing with precision, consistency and care while our People leaders set the strategy and roadmap.
This role was created because our US people's needs have grown significantly and the complexity that comes with that growth deserves dedicated, expert attention. From contracts and benefits administration to immigration law and policy writing, you will own the pieces of our US people function that require real depth, real expertise and real commitment to getting things right. If you are a high-agency builder who thrives on taking ownership and turning ambiguity into structure, this role is for you. We need someone who isn't afraid to roll up their sleeves and do the heavy lifting, but who also wants the autonomy to design, iterate, and scale the processes that define our People Experience.
- Own the drafting, review and management of all AMER employment contracts, offer letters, amendments and separation agreements
- Ensure all employment documentation is legally compliant, up to date and aligned with US federal and state requirements
- Partner with legal counsel where required on complex or non-standard employment arrangements
- Own end-to-end US benefits administration health, dental, vision, 401(k), wellness reimbursements and all ancillary benefits
- Manage open enrolment processes, vendor relationships and employee benefits queries with accuracy and care
- Ensure benefits programmes are competitive, compliant and clearly communicated to all US employees
- Design, write and maintain US people policies that are legally compliant, clearly written and genuinely employee-friendly
- Proactively track changes in AMER federal and state employment law and update policies and practices before they become a problem
- Ensure our US Employee Handbook is current, consistent and reflects who we are as a company
- Manage all US immigration processes including H-1B, OPT, STEM OPT, green card sponsorship and I-9 compliance
- Partner with external immigration counsel to ensure timely and accurate processing of all visa and work authorisation cases
- Serve as the internal point of expertise on immigration matters advising employees and managers with clarity and confidence
- Support the full US employee lifecycle from onboarding to offboarding ensuring every touchpoint is smooth, consistent and handled with care
- Be the trusted, go-to person for US employees on all people-related queries and processes
- Partner with the broader global People team to ensure US processes are aligned with global standards and frameworks
- Support HRIS data integrity, reporting accuracy and system adoption across all people platforms
- Partner with senior People leaders to evaluate, select and implement the HR systems and tools that will power our people function
- Drive employee engagement initiatives, pulse surveys and action planning globally
- Collaborate closely with Finance, IT, Talent Acquisition and cross-functional teams to identify opportunities for process improvement, streamline operations and elevate the overall employee experience end to end.
Minimum Qualifications
- 7+ years of progressive HR / People experience with strong US specific expertise
- Proven experience in a SMB SaaS or technology company you understand the pace, the constraints and the opportunity
- Hands-on experience with US benefits administration you have managed open enrolment, vendor relationships and employee queries
- Hands-on experience with one or more HRIS platforms such as Workday, Namely, BambooHR, SAP SuccessFactors, Rippling or Lattice with proven ability to implement, optimise and manage these systems at scale
- Strong knowledge of US employment law across federal and multiple state jurisdictions
- Demonstrable experience managing US immigration processes H-1B, OPT, green card and I-9 compliance
- Excellent policy writing skills you can translate complex legal requirements into clear, readable language
- Experience drafting and reviewing employment contracts and separation agreements
- A self-starter who takes ownership, operates with high integrity and thrives in a lean, fast-moving environment
Preferred Qualifications
- Experience supporting a global People team across multiple regions
- Exposure to compensation benchmarking and total rewards in a US tech environment
- Experience leveraging AI tools to improve HR processes and efficiency
What we offer/Benefits
We take care of our people fully and genuinely. Every HG Insights employee receives comprehensive healthcare coverage for themselves and their families, a monthly wellness reimbursement and access to Able To professional mental health coaching for stress, anxiety and depression support as per the regions. For your financial future, US employees benefit from a 401(k) with up to 5% company matching and UK and India employees are enrolled in a pension scheme. Every employee also receives stock options because the people who build this company should share in its success.
A remote first role within the United States/India, complemented by periodic travel to HG Insights hub locations for key business and team engagements.
Equal Opportunity Employer
HG Insights is proud to be an Equal Employment Opportunity employer. We do not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of HG Insights.
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Find JobsSenior Level Retail Operations Lead Job Market
Who's Hiring
- Alvarez & Marsal90
- Amazon44
- Revolution Medicines37
- Jobot23
Top Industries Hiring
- Consulting & Professional Services146
- Technology & Software135
- Biotechnology & Pharmaceuticals75
- Banking & Financial Services52
- Manufacturing48
Senior Level Retail Operations Lead Jobs: Frequently Asked Questions
How do I get a senior level retail operations lead job?
Employers at this level look for candidates who have owned measurable outcomes, not just managed tasks. Demonstrating that you have led process improvements, driven shrink reduction, or turned around underperforming locations carries real weight. Strong candidates also show they can develop junior staff, influence cross-functional partners, and present operational data to leadership with confidence.
Which companies hire senior level retail operations leads?
Companies hiring senior level retail operations leads right now include Alvarez & Marsal, Amazon, and Jobot, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from multi-unit retailers, national specialty chains, and large-format operators that need experienced leaders to standardize and scale operations across locations.
Are there remote senior level retail operations lead jobs?
Yes, though most senior retail operations roles remain on-site or hybrid given the hands-on nature of the work. About 30% of senior level retail operations lead openings are remote or hybrid as of November 2026, and those tend to focus on corporate operations, training design, or multi-site program management rather than direct floor leadership.
What makes a retail operations lead role senior level?
Senior level retail operations lead roles are defined by scope, ownership, and influence. Where a mid-level role executes established processes, a senior role sets those processes, owns the outcomes, and is accountable for results across a broader area or business unit. Senior candidates are also expected to mentor other leads and contribute to strategic planning conversations with store directors or regional teams.
Which industries hire the most senior level retail operations leads?
Senior level retail operations lead roles concentrate in Consulting & Professional Services, Technology & Software, and Biotechnology & Pharmaceuticals, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive demand at the senior level because their scale, inventory complexity, and customer volume require experienced operators who can build systems and lead teams rather than simply follow them.