Senior Technical Analyst Jobs in Ohio

INTRODUCTION

The ServiceNow Engineer designs, develops, and supports scalable solutions on the ServiceNow platform that enable disciplined IT governance and operational execution across the enterprise. This role partners with IT Governance leadership, ITSM process owners, and cross-functional technology teams to translate requirements into durable platform capabilities—spanning Incident, Problem, Change, Request, Major Incident, Service Portal/Catalog, CMDB, and Hardware/Software Asset Management.

The Senior Technical Analyst – Service Now ensures platform solutions are built to standards, well-documented, secure, supportable, and aligned to a consistent release and quality model. automation where appropriate.

YOUR ROLE & RESPONSIBILITIES

• Design, configure, and develop ServiceNow solutions using platform best practices and development standards (e.g., ITSM workflows /flow designer, incident, service portal/catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM).
• Own technical delivery end-to-end: requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilization.
• Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency.
• Design and implement integrations between ServiceNow and external systems using APIs and integration patterns.
• Troubleshoot complex platform issues, and implement corrective fixes to improve reliability and performance.
• Participate in platform upgrades and release activities.

BASIC QUALIFICATIONS

• 3+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog).
• Experience working with platform operations practices (platform health, upgrades, operational reporting).
• Supporting CMDB and HAM.
• Bachelor's degree in a related field.
• 5+ years of work experience in a related job discipline.

PREFERRED QUALIFICATIONS

• Design and implement integrations between ServiceNow and external systems using APIs and integration patterns.
• 3+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog).
• Exposure to CMDB and Hardware Asset Management (HAM) capabilities preferred.
• Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency.
• Participate in platform upgrades and release activities.
• Documentation: produces clear technical documentation that supports auditability, supportability, and repeatable operations.
• Certifications such as ServiceNow CSA or CAD.

LOCATION

Primary Location: Remote

SCHEDULE

Schedule: Full time

Shift: Day (United States of America)

DEPARTMENT

Department: IS Enterprise Business Systems

EMPLOYEE STATUS

Employee Status: Regular

FTE: 1

Weekly Hours: 40

COMPENSATION

• Expected Starting Pay Range: Annualized pay may vary based on FTE status $81,723.20 - $104,208.00

About us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years.
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding.
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025).
• One of the nation's America’s Most Innovative Companies as noted by Fortune.
• Consistently certified as a great place to work.
• A Leading Disability Employer as noted by the National Organization on Disability.
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability