Senior Level Service Analyst Jobs
Senior level service analyst jobs place experienced professionals in ownership of service strategy, process improvement initiatives, and the cross-functional teams that execute them. Roles are 35% remote or hybrid, concentrated across Technology & Software, Consulting & Professional Services, and Banking & Financial Services, with employers like Systems Planning and Analysis, Inc. (SPA), Okta, and Guidepoint hiring at this level now.
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Showing 5 of 528+ Senior Level Service Analyst jobs
Client and Network Analyst
Location: Olean, NY
Specialty:
Work Type: Full-Time
Shift: 1
Job Description
Responsible for the installation, repair and maintenance of desktops, laptops, peripherals, phone sets, cabling, software, printers and MFPs and all other end user technology products. Responsible for managing Request and Project works as assigned.
Education And Credentials
AA/AAS required. BA/BS preferred.
Experience
10+ years of experience in providing technical support relevant to job duties. Required if incumbent lacks Bachelors degree. 8 years of experience in significant analytical troubleshooting techniques in desktop and network problem management including operating systems, telephony, cable and Wi-Fi and ability to document and share findings required. 2 Relevant Certifications (Avaya, Microsoft, Project Management, Cisco).
Working Conditions
Essential:
- Weight Requirement - Light (up to 20 lbs)
Job Details
Standard Hours Bi-Weekly: 75.00
Weekend/Holiday Requirement: Yes
On Call Required: Yes
With Rotation: Yes
Scheduled Work Hours: 8:00am - 4:00pm
Work Arrangement: Onsite
Requisition ID#: 25713
Pay Frequency: Bi-Weekly
Salary Range: $36.41 - $50.06
- Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
Olean Medical Group, PLLC's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission-critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Olean Medical Group, PLLC envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Olean Medical Group, PLLC is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!
Client and Network Analyst
Location: Olean, NY
Specialty:
Work Type: Full-Time
Shift: 1
Job Description
Responsible for the installation, repair and maintenance of desktops, laptops, peripherals, phone sets, cabling, software, printers and MFPs and all other end user technology products. Responsible for managing Request and Project works as assigned.
Education And Credentials
AA/AAS required. BA/BS preferred.
Experience
10+ years of experience in providing technical support relevant to job duties. Required if incumbent lacks Bachelors degree. 8 years of experience in significant analytical troubleshooting techniques in desktop and network problem management including operating systems, telephony, cable and Wi-Fi and ability to document and share findings required. 2 Relevant Certifications (Avaya, Microsoft, Project Management, Cisco).
Working Conditions
Essential:
- Weight Requirement - Light (up to 20 lbs)
Job Details
Standard Hours Bi-Weekly: 75.00
Weekend/Holiday Requirement: Yes
On Call Required: Yes
With Rotation: Yes
Scheduled Work Hours: 8:00am - 4:00pm
Work Arrangement: Onsite
Requisition ID#: 25713
Pay Frequency: Bi-Weekly
Salary Range: $36.41 - $50.06
- Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
Olean Medical Group, PLLC's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission-critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Olean Medical Group, PLLC envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Olean Medical Group, PLLC is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!
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Find JobsSenior Level Service Analyst Job Market
Who's Hiring
- Systems Planning and Analysis, Inc. (SPA)10
- Okta8
- Guidepoint7
- Esolvit7
- CHA Consulting7
Top Industries Hiring
- Technology & Software186
- Consulting & Professional Services59
- Banking & Financial Services36
- Healthcare & Medical Services25
- Insurance21
Senior Level Service Analyst Jobs: Frequently Asked Questions
How do I get a senior level service analyst job?
Employers hiring at this level look for candidates who have owned end-to-end service delivery cycles, not just contributed to them. Demonstrating that you have led process redesigns, defined service metrics, and mentored junior analysts gives you a clear edge. A portfolio of measurable improvements, strong stakeholder communication, and experience driving cross-functional alignment sets senior candidates apart from mid-level applicants.
Which companies hire senior level service analysts?
Companies hiring senior level service analysts right now include Systems Planning and Analysis, Inc. (SPA), Okta, and Guidepoint, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from large enterprises and established mid-market firms that need experienced analysts to lead service operations rather than fill execution roles.
Are there remote senior level service analyst jobs?
Yes, remote and hybrid options are well represented at this level. About 35% of senior level service analyst openings are remote or hybrid as of November 2026, reflecting employer confidence that experienced professionals can lead service functions and stakeholder relationships without being on-site full time.
What makes a service analyst role senior level?
Senior level service analyst roles are defined by ownership and scope rather than task execution. You are expected to design and govern service frameworks, set performance standards, lead process improvement initiatives, and mentor analysts at earlier career stages. These roles carry direct accountability for outcomes and require the ability to influence decisions across business units without relying on a manager to set direction.
Which industries hire the most senior level service analysts?
Senior Level service analyst roles concentrate in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors drive demand because they operate complex, high-volume service environments where experienced analysts are needed to maintain quality, reduce friction, and lead ongoing operational improvements at scale.