Senior Level Service Center Coordinator Jobs

INTRODUCTION

Work with a world class team to develop, implement, and support cutting edge Oracle technology. Manages teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria. Develops and manages an effective risk mitigation strategy for the project(s). Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Successful track record as a manager. Detailed knowledge of technical and business concepts of a number of related applications areas. BA/BS degree preferred.

Career Level - M4

Are you interested in working with an extraordinary team to develop, implement, and support innovative Oracle technology? If so, this might be an extraordinary fit!

ROLE AND RESPONSIBILITIES

Develops teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems. Defines, documents, and manages scope, expectations, implementation approach, results and acceptance testing criteria. Develops and leads an effective risk mitigation strategy for the project(s).

Assists in the development of short-, medium-, and long-term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Successful track record as a manager. Detailed knowledge of technical and business concepts of several related applications areas. BA/BS degree preferred.

Be a part of our organization supporting hyperscale distributed infrastructure for the cloud. Oracle’s Data Center team is rapidly expanding with new regions and sites across AMER each month. Not only does this job involve running existing sites and their exponential growth but also involves bringing online our new regions in new territories, quickly, efficiently in a repeatable fashion.

We’re looking for an experienced leader, with strong people management experience, business acumen and a well-rounded IT technical abilities (at scale) to lead the teams responsible for building and supporting our cloud data centers in the United States. The successful candidate will have all 3 of these attributes in equal measure and be hard-working at a high level.

• Providing leadership, direction, and operational excellence in the regional Data Centers.
• Working at a global level with peers to achieve consistency and avoid region variability at all costs.
• Establishing and development of teams to execute to requirements.
• Working with distributed teams and contributing to the success of his/her team and other related teams.
• Coaching and mentoring managers and individual contributors across the organization.
• Growing the team by recruiting and hiring top talent in diverse marketplaces.
• Delivering expansion projects on-time with high quality.
• Collaborating and working effectively with best-in-class architects, engineers, product managers, QA and Documentation teams.

DETAILED DESCRIPTION AND JOB REQUIREMENTS

Lead and manage teams responsible for the availability of the Oracle’s Cloud Infrastructure in data centers spread across the greater San Antonio area as well as assist teams in bringing new regions online.

This involves managing the physical sites, the teams that operate these sites, and managing the colocation partners we may use.

This role is a manager of managers and as such you should be an experienced manager of diverse teams, able to navigate local customs, laws & employment directives, strong people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.

Typical functions for day to day in the role are:

• Manage the day-to-day operations of all Data Center sites under your area, in a 24/7 mission critical environment.
• Responsible for ensuring timely delivery of services/tasks to meet project milestones.
• Working with project managers to guide their actions and provide ‘on-the-ground’ advice / support.
• Ensuring the quality benchmark is upheld for new sites / regions / deployments and being the gate keeper of this.
• Driving the delivery of improvements and providing detailed, concrete feedback in project reviews / lesson learned activities.
• Interacting across functional areas and teams (e.g., Engineering, Build, Site Selection, Business Operations etc.).
• Reacting to and managing any incidents that occur, driving resolution and After-Action analysis.
• Capacity expansions at all scales (rack additions, block additions, whitespace growth, new sites).
• Drive appropriate recruitment in different countries at a fast pace, ensuring the employment of high-quality team members with a passion for excellence.
• Driving a culture of continual improvement and learning throughout everything you do.

You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn. At this level, you are given autonomy to make your own mark, drive things forward and make a difference. We expect you to help us scale and to do this collaboratively across teams, departments, and organizational silos in a streamlined manner.

Work with an elite team to implement and support pioneering Oracle technology in Cloud Data Centers. This involves working on the build out of new sites and regions, hiring new teams and staff, working with local partners such as HR, Sales and other departments as well as vendors to Oracle.

We believe you will need to have the following experience, but we also expect you to bring your own unique experiences to the position. Not everyone is the same, and we value individual critical thinking and wide perspectives that we may not have had before.

• Define and implement alternative resourcing strategies to ensure full coverage.
• Negotiating and coordinating with local vendors, and will be expected to drive performance and expectations.
• Work closely with Human Resources and any local Environment Health and Safety to ensure the best possible relationship and care for Oracle employees.
• Implement processes and standard methodologies to conform to local laws, policies, and procedures.
• Grow your teams, provide progression, leadership, guidance, and training to allow them to excel.
• Participate in Talent review process, performance management, and other topics pertaining to effective people management.
• Understand how to manage managers for the best outcome and self-sufficiency.
• Effective upwards reporting of progress, KPIs, and incidents.
• Critical thinking, and always wondering how to scale things up.
• Focus and prioritize appropriately on what is most important at any point in time and ability to task-shift rapidly.
• Working as a key partner on immovable deadline projects will also be a crucial part of the engagement.

ABOUT THE ROLE

What we are looking for is someone who is passionate about and has experience leading growing teams in the development of large-scale distributed Management Services, designing and developing the infrastructure as a services platform that drives Public Cloud, PaaS and SaaS offerings. As the Data Center Operations Director, you will lead teams tasked with providing 24/7 Cloud Data Centers support for our OCI. Reporting into the US Commercial Leader of Data Center Operations, the position is a local position to lead one of the largest regions for Oracle. If you love to lead, develop, mentor, and grow a dedicated and hard-working team of our engineers in OCI Data Centers, then we want to meet you!

WHAT TO EXPECT

A stable environment with low turnover at one of the world’s largest IT companies. A merit-based organization. A fast-growing environment (both infrastructure and organizational size). Complicated and diverse projects. Tremendous personal & professional growth and learning opportunities. Competitive salary and benefits.

MEASUREMENTS OF SUCCESS

7 years or more of confirmed IT leadership and management in the technology market. Good knowledge of the Data Center ecosystem. (Cooling, electrical, networking, and structured cabling). Vendor relationship management and negotiations experience. Adaptable and a change catalyst with demonstrated experience. A track record of an ability to influence thinking or gain acceptance of others in sensitive situations. Fluent English written and verbal. BA/BS degree preferred.

LIFE AT ORACLE

An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.