Senior Level Service Delivery Analyst Jobs
Senior level service delivery analyst jobs put seasoned professionals in charge of service strategy, stakeholder relationships, and the operational teams and initiatives that keep complex environments running. Roles are spread across on-site, remote, and hybrid settings in Consulting & Professional Services, Technology & Software, and Healthcare & Medical Services, with employers like HDR, Westwood Professional Services, and WSP in the U.S. hiring at this level now.
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Showing 5 of 145+ Senior Level Service Delivery Analyst jobs
INTRODUCTION
You're stepping into a role that puts you at the center of a fast growing technology services business working with some of the most prestigious names in the buy-side. This is a hybrid position based in New York City, where you'll be managing service delivery for a client base that includes top-tier Hedge Funds, Private Equity firms, and Wealth and Asset Managers. These are demanding, high-caliber clients and you'll be the person they trust to keep everything running smoothly and strategically. You're not just overseeing tickets and SLAs here. You're helping define how the service delivery function scales, shaping strategy, and becoming a key figure in the growth of a new arm within the business. It's a genuinely senior, influential position with real weight behind it.
ROLE AND RESPONSIBILITIES
Day to day you'll be working across Microsoft 365, Intune, Entra, Azure, AWS, core infrastructure, networking, and security. You'll bring structure and process to a fast-moving environment and make sure clients are getting an exceptional experience at every touchpoint.
BASIC QUALIFICATIONS
- Your background is in IT support, and you carry strong ITIL knowledge into everything you do.
- You've come up through an MSP, a technology consultancy, or a services firm, and you've worked with finance clients before.
- You understand their world, their expectations, and the pace they operate at.
- You know how to hold a room with a CTO and also roll up your sleeves when the situation calls for it. That balance is exactly what this role needs.
The business is growing fast, the client base is impressive, and the opportunity to shape something from a senior position like this doesn't come around often. Ready to make this your next move? Get in touch. No up-to-date CV required.
INTRODUCTION
You're stepping into a role that puts you at the center of a fast growing technology services business working with some of the most prestigious names in the buy-side. This is a hybrid position based in New York City, where you'll be managing service delivery for a client base that includes top-tier Hedge Funds, Private Equity firms, and Wealth and Asset Managers. These are demanding, high-caliber clients and you'll be the person they trust to keep everything running smoothly and strategically. You're not just overseeing tickets and SLAs here. You're helping define how the service delivery function scales, shaping strategy, and becoming a key figure in the growth of a new arm within the business. It's a genuinely senior, influential position with real weight behind it.
ROLE AND RESPONSIBILITIES
Day to day you'll be working across Microsoft 365, Intune, Entra, Azure, AWS, core infrastructure, networking, and security. You'll bring structure and process to a fast-moving environment and make sure clients are getting an exceptional experience at every touchpoint.
BASIC QUALIFICATIONS
- Your background is in IT support, and you carry strong ITIL knowledge into everything you do.
- You've come up through an MSP, a technology consultancy, or a services firm, and you've worked with finance clients before.
- You understand their world, their expectations, and the pace they operate at.
- You know how to hold a room with a CTO and also roll up your sleeves when the situation calls for it. That balance is exactly what this role needs.
The business is growing fast, the client base is impressive, and the opportunity to shape something from a senior position like this doesn't come around often. Ready to make this your next move? Get in touch. No up-to-date CV required.
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Find JobsSenior Level Service Delivery Analyst Job Market
Who's Hiring
- HDR10
- Westwood Professional Services9
- WSP in the U.S.5
- WSP4
- Argano4
Top Industries Hiring
- Consulting & Professional Services46
- Technology & Software30
- Healthcare & Medical Services17
- Construction & Real Estate11
- Manufacturing5
Senior Level Service Delivery Analyst Jobs: Frequently Asked Questions
How do I get a senior level service delivery analyst job?
Employers hiring at this level look for candidates who have owned end-to-end service delivery outcomes, not just contributed to them. Demonstrating that you have led improvement initiatives, managed vendor or client relationships independently, and mentored junior analysts gives you a clear edge. A strong command of ITIL frameworks, SLA governance, and cross-functional escalation handling signals the depth these roles require.
Which companies hire senior level service delivery analysts?
Companies hiring senior level service delivery analysts right now include HDR, Westwood Professional Services, and WSP in the U.S., based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to concentrate in large enterprises and managed service providers that run complex, multi-client or multi-site service environments where experienced leadership is essential.
Are there remote senior level service delivery analyst jobs?
Yes, though availability varies by employer and industry. About 41% of senior level service delivery analyst openings are remote or hybrid as of November 2026, reflecting how much of this work can be managed through digital collaboration tools and service management platforms. On-site roles still appear frequently where hands-on operational oversight or client proximity is required.
What makes a service delivery analyst role senior level?
Senior level roles are defined by ownership and scope rather than task execution. You are expected to set the direction for service delivery processes, hold accountability for SLA performance and client satisfaction, and lead or mentor a team of analysts. The work involves strategic input on tooling, process improvement, and escalation resolution at an organizational level, not just day-to-day ticket management.
Which industries hire the most senior level service delivery analysts?
Senior Level service delivery analyst roles concentrate in Consulting & Professional Services, Technology & Software, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive demand because they operate large-scale IT or operations environments where consistent service performance, vendor coordination, and continuous improvement require experienced senior oversight.