Service Delivery Director Jobs
Service Delivery Director jobs are open across technology, healthcare, financial services, and managed services, from mid-level manager to VP, with specializations in IT service management, client operations, and SLA governance. Scan the live roles below and apply to whichever ones fit.
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The Service Delivery Director of Experience provides operational and strategic support and leadership for one or more of the branch's member experience areas, such as membership or wellness, as assigned. This role helps build the branch's leadership pipeline, helps manage labor and operational budgets for the areas under their leadership, and helps set the standards that shape a member's experience across every touchpoint they oversee. The Service Delivery Director of Experience reports to and partners closely with the Experience Delivery Director to keep branch experience standards, program quality, and operational performance moving in the same direction.
The Service Delivery Director of Experience carries a regular front-line service commitment each week within their assigned areas, staying connected to the member experience and modeling the service standards expected of the team. In partnership with other team members, they are expected to provide leadership coverage during all operating hours, including opening, closing, evenings, and weekends.
Key Responsibilities
- Oversee daily operations and service delivery processes for assigned member experience areas.
- Develop and implement strategic initiatives to improve member satisfaction and retention.
- Collaborate with branch leadership, operational teams, and stakeholders to align service delivery with business objectives.
- Monitor performance metrics, identify improvement opportunities, and implement corrective actions.
- Lead cross-departmental projects to enhance service quality and operational efficiency.
- Ensure compliance with regulatory and internal policy requirements.
Qualifications
- A minimum of 5 years of leadership experience in operations, membership, wellness, and/or aquatics is required, including experience supervising multiple staff members.
- Demonstrated budget management experience is required.
- Strong strategic planning and problem-solving skills.
- Excellent communication, interpersonal, and stakeholder management abilities.
- Experience in managing cross-functional teams and projects.
The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.
- Competitive salary range: $45,043 to $50,673 per year.
- Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.
If you're excited about joining a dedicated team and creating meaningful connections, we encourage you to apply.
Join the YMCA and be part of something bigger!
The Service Delivery Director of Experience provides operational and strategic support and leadership for one or more of the branch's member experience areas, such as membership or wellness, as assigned. This role helps build the branch's leadership pipeline, helps manage labor and operational budgets for the areas under their leadership, and helps set the standards that shape a member's experience across every touchpoint they oversee. The Service Delivery Director of Experience reports to and partners closely with the Experience Delivery Director to keep branch experience standards, program quality, and operational performance moving in the same direction.
The Service Delivery Director of Experience carries a regular front-line service commitment each week within their assigned areas, staying connected to the member experience and modeling the service standards expected of the team. In partnership with other team members, they are expected to provide leadership coverage during all operating hours, including opening, closing, evenings, and weekends.
Key Responsibilities
- Oversee daily operations and service delivery processes for assigned member experience areas.
- Develop and implement strategic initiatives to improve member satisfaction and retention.
- Collaborate with branch leadership, operational teams, and stakeholders to align service delivery with business objectives.
- Monitor performance metrics, identify improvement opportunities, and implement corrective actions.
- Lead cross-departmental projects to enhance service quality and operational efficiency.
- Ensure compliance with regulatory and internal policy requirements.
Qualifications
- A minimum of 5 years of leadership experience in operations, membership, wellness, and/or aquatics is required, including experience supervising multiple staff members.
- Demonstrated budget management experience is required.
- Strong strategic planning and problem-solving skills.
- Excellent communication, interpersonal, and stakeholder management abilities.
- Experience in managing cross-functional teams and projects.
The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.
- Competitive salary range: $45,043 to $50,673 per year.
- Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.
If you're excited about joining a dedicated team and creating meaningful connections, we encourage you to apply.
Join the YMCA and be part of something bigger!
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Find JobsService Delivery Director Job Market
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
What Employers Look For
The qualifications that appear most often in service delivery director jobs.
- 7 or more years of experience in IT service delivery or operations management
- Proven ability to manage SLAs and KPIs across multiple client accounts or business units
- ITIL Foundation or higher certification, with practical process improvement experience
- Experience leading cross-functional teams including technical, support, and vendor staff
- Proficiency with ITSM platforms such as ServiceNow or comparable ticketing systems
- Bachelor's degree in information technology, business, or a related field
Tips for Your Service Delivery Director Job Search
Quantify SLA outcomes on your resume
Hiring managers for service delivery director roles want numbers tied to uptime, ticket resolution, or customer satisfaction scores. Replace vague phrases like 'improved service quality' with specific results your team achieved under your leadership.
Highlight your ITIL or PMP credentials early
Many service delivery director postings filter applicants by certification before a human reads the resume. Put ITIL 4, PMP, or equivalent credentials in your summary and a dedicated certifications section so they clear ATS screening.
Target postings by contract type and vertical
Service delivery director roles in managed services operate very differently from those inside a single enterprise. Filter your search by industry vertical so you apply to environments that match how you've actually run delivery teams.
Apply early to roles that fit
Migrate Mate lists service delivery director openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a cross-functional stakeholder story
Interviewers at the director level probe how you manage tension between engineering, finance, and client teams. Have a specific example ready where you resolved a service failure by coordinating across departments, not just escalating upward.
Negotiate scope before discussing compensation
Service delivery director offers vary widely based on headcount, vendor relationships, and P&L ownership. Clarify the scope of your accountability in the final interview round before entering salary discussions so you negotiate from an informed position.
Service Delivery Director Jobs: Frequently Asked Questions
Which companies are hiring the most service delivery directors?
The companies hiring the most service delivery directors right now include FusionTek, YMCA of Greater Richmond, and EPAM Systems, with the largest share of openings in Texas, Virginia, and Washington, based on current listings on Migrate Mate as of November 2026. Managed services providers and large enterprise technology firms consistently account for the greatest volume of postings.
How many service delivery director jobs are remote?
About 83% of service delivery director openings are fully remote or hybrid as of November 2026, reflecting the role's reliance on video calls and digital ITSM platforms. Client-facing delivery roles and those tied to data centers or physical infrastructure are most likely to require an on-site presence.
How do you become a service delivery director?
Most service delivery directors move up from service manager, operations manager, or team lead roles where they owned SLA performance directly. Building ITIL certification, gaining experience managing vendor contracts, and demonstrating you can hold a P&L or cost center accountable are the clearest steps. Transitioning into a larger account or multi-team scope before applying for director-level roles strengthens your candidacy considerably.
Can I get a service delivery director role without director-level experience?
Some organizations promote strong service managers into director roles, particularly in mid-sized companies where the distinction between levels is less rigid. Your best case is a track of measurable SLA ownership, cross-functional leadership, and at least one example where you led a service recovery or transformation initiative. Titles matter less than the scope of what you actually managed.
What does the service delivery director interview process look like?
The process typically runs three to four rounds, starting with a recruiter screen followed by a panel with operations leadership. Expect at least one structured behavioral interview focused on conflict resolution, escalation management, and client retention. Final rounds often include a case study or presentation where you walk through how you would diagnose and fix a hypothetical service failure across a multi-team environment.
Where can I find and apply to service delivery director jobs?
You can find and apply to service delivery director jobs on Migrate Mate, which lists current openings from across the United States. Search the roles that match your background and apply directly to each listing that fits your experience, industry focus, and preferred location or remote arrangement.
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