Senior Level Service Delivery Supervisor Jobs
Senior level service delivery supervisor jobs call for professionals who set operational direction, own service outcomes, and lead the teams responsible for executing at scale. The majority of openings are 41% remote or hybrid, concentrated across Consulting & Professional Services, Technology & Software, and Healthcare & Medical Services, with employers like HDR, Westwood Professional Services, and WSP in the U.S. hiring at this level now.
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Showing 5 of 145+ Senior Level Service Delivery Supervisor jobs
INTRODUCTION
You're stepping into a role that puts you at the center of a fast growing technology services business working with some of the most prestigious names in the buy-side. This is a hybrid position based in New York City, where you'll be managing service delivery for a client base that includes top-tier Hedge Funds, Private Equity firms, and Wealth and Asset Managers. These are demanding, high-caliber clients and you'll be the person they trust to keep everything running smoothly and strategically. You're not just overseeing tickets and SLAs here. You're helping define how the service delivery function scales, shaping strategy, and becoming a key figure in the growth of a new arm within the business. It's a genuinely senior, influential position with real weight behind it.
ROLE AND RESPONSIBILITIES
Day to day you'll be working across Microsoft 365, Intune, Entra, Azure, AWS, core infrastructure, networking, and security. You'll bring structure and process to a fast-moving environment and make sure clients are getting an exceptional experience at every touchpoint.
BASIC QUALIFICATIONS
- Your background is in IT support, and you carry strong ITIL knowledge into everything you do.
- You've come up through an MSP, a technology consultancy, or a services firm, and you've worked with finance clients before.
- You understand their world, their expectations, and the pace they operate at.
- You know how to hold a room with a CTO and also roll up your sleeves when the situation calls for it. That balance is exactly what this role needs.
The business is growing fast, the client base is impressive, and the opportunity to shape something from a senior position like this doesn't come around often. Ready to make this your next move? Get in touch. No up-to-date CV required.
INTRODUCTION
You're stepping into a role that puts you at the center of a fast growing technology services business working with some of the most prestigious names in the buy-side. This is a hybrid position based in New York City, where you'll be managing service delivery for a client base that includes top-tier Hedge Funds, Private Equity firms, and Wealth and Asset Managers. These are demanding, high-caliber clients and you'll be the person they trust to keep everything running smoothly and strategically. You're not just overseeing tickets and SLAs here. You're helping define how the service delivery function scales, shaping strategy, and becoming a key figure in the growth of a new arm within the business. It's a genuinely senior, influential position with real weight behind it.
ROLE AND RESPONSIBILITIES
Day to day you'll be working across Microsoft 365, Intune, Entra, Azure, AWS, core infrastructure, networking, and security. You'll bring structure and process to a fast-moving environment and make sure clients are getting an exceptional experience at every touchpoint.
BASIC QUALIFICATIONS
- Your background is in IT support, and you carry strong ITIL knowledge into everything you do.
- You've come up through an MSP, a technology consultancy, or a services firm, and you've worked with finance clients before.
- You understand their world, their expectations, and the pace they operate at.
- You know how to hold a room with a CTO and also roll up your sleeves when the situation calls for it. That balance is exactly what this role needs.
The business is growing fast, the client base is impressive, and the opportunity to shape something from a senior position like this doesn't come around often. Ready to make this your next move? Get in touch. No up-to-date CV required.
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Find JobsSenior Level Service Delivery Supervisor Job Market
Who's Hiring
- HDR10
- Westwood Professional Services9
- WSP in the U.S.5
- WSP4
- Argano4
Top Industries Hiring
- Consulting & Professional Services46
- Technology & Software29
- Healthcare & Medical Services17
- Construction & Real Estate11
- Manufacturing5
Senior Level Service Delivery Supervisor Jobs: Frequently Asked Questions
How do I get a senior level service delivery supervisor job?
Employers hiring at this level look for candidates who have owned end-to-end service delivery across complex environments, not just contributed to it. Demonstrating that you have set SLAs, resolved systemic escalations, and developed the people under you gives you a clear edge. A portfolio of measurable outcomes, such as improved resolution times or reduced churn, strengthens your candidacy considerably.
Which companies hire senior level service delivery supervisors?
Companies hiring senior level service delivery supervisors right now include HDR, Westwood Professional Services, and WSP in the U.S., based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from organizations with large service operations, managed services divisions, or enterprise client portfolios that require experienced leadership to maintain performance standards.
Are there remote senior level service delivery supervisor jobs?
Yes, though availability varies by industry and company structure. About 41% of senior level service delivery supervisor openings are remote or hybrid as of November 2026, reflecting broader trends toward distributed operations management. Many employers offering remote arrangements at this level still expect periodic on-site presence for team leadership, client meetings, or escalation response.
What makes a service delivery supervisor role senior level?
Senior level roles are defined by ownership and scope rather than task execution. Where mid level supervisors manage day-to-day operations, senior professionals design the processes, set performance standards, oversee cross-functional coordination, and mentor the supervisors and leads beneath them. They are accountable for outcomes across entire service lines or client segments, not individual tickets or shifts.
Which industries hire the most senior level service delivery supervisors?
Senior Level service delivery supervisor roles concentrate in Consulting & Professional Services, Technology & Software, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large, ongoing service operations where experienced oversight directly affects client retention, compliance, and operational efficiency, making senior leadership a consistent hiring priority.