Senior Level Service Desk Administrator Jobs
Senior level service desk administrator jobs place experienced professionals in charge of IT service delivery standards, escalation ownership, and the technicians or workflows that keep operations running. Openings concentrate in Technology & Software, Education, and Construction & Real Estate, with a mix of on-site, hybrid, and remote roles available from employers like Conduent, National Institutes of Health, and DMI hiring at this level now.
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Job Title: Database Administrator III
Open Date: 08/07/2026
Requisition Number: PRN45831B
Career Progression Track: P00
Track Level: P3 - Career
FLSA Code: Computer Employee
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: M-F 8:00am to 5:00pm, with weekly On-Call rotations across team members, including after normal business hours covering 24/7/365 schedule.
VP Area: President
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $110,000 to $117,000
Close Date: 11/30/2026
Job Summary
Perform activities related to the administration, maintenance, and optimization of database environments, ensuring high availability, performance, security, and reliability. Collaborate with team members, customers, and management to assess database capabilities, resolve complex issues, and support business objectives. Recognized as a highly skilled and proficient technical professional, this role is entrusted with critical systems and sensitive data that require sound technical expertise and strong decision-making. Independently performs complex, high-impact work under minimal supervision, exercising exceptional judgment to evaluate risks, prioritize competing demands, troubleshoot issues, and implement solutions that protect the stability, integrity, and availability of enterprise database systems.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Database Administrator III
The Database Administrator (DBA) is responsible for ensuring the availability, performance, security, and reliability of enterprise database platforms.
This role manages database monitoring, health checks, alert response, performance tuning, storage and capacity planning, backup and recovery, disaster recovery, encryption, user access controls, and audit compliance.
The DBA partners closely with application teams and business stakeholders to provision databases, support ServiceNow requests, perform data refreshes, troubleshoot issues, and maintain service availability.
Additionally, the position works on platform modernization initiatives through automation, cloud adoption, virtualization, and the implementation of database upgrades, patches, and vulnerability remediation to ensure a secure, efficient, and highly resilient database environment.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Database Administrator, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
Preferences
Technical Certifications in following technologies:
- Database Administration: SQL Server, Oracle, and MySQL
- Cloud: AWS, Azure, GCP, OCI
Type: Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Job Title: Database Administrator III
Open Date: 08/07/2026
Requisition Number: PRN45831B
Career Progression Track: P00
Track Level: P3 - Career
FLSA Code: Computer Employee
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: M-F 8:00am to 5:00pm, with weekly On-Call rotations across team members, including after normal business hours covering 24/7/365 schedule.
VP Area: President
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $110,000 to $117,000
Close Date: 11/30/2026
Job Summary
Perform activities related to the administration, maintenance, and optimization of database environments, ensuring high availability, performance, security, and reliability. Collaborate with team members, customers, and management to assess database capabilities, resolve complex issues, and support business objectives. Recognized as a highly skilled and proficient technical professional, this role is entrusted with critical systems and sensitive data that require sound technical expertise and strong decision-making. Independently performs complex, high-impact work under minimal supervision, exercising exceptional judgment to evaluate risks, prioritize competing demands, troubleshoot issues, and implement solutions that protect the stability, integrity, and availability of enterprise database systems.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Database Administrator III
The Database Administrator (DBA) is responsible for ensuring the availability, performance, security, and reliability of enterprise database platforms.
This role manages database monitoring, health checks, alert response, performance tuning, storage and capacity planning, backup and recovery, disaster recovery, encryption, user access controls, and audit compliance.
The DBA partners closely with application teams and business stakeholders to provision databases, support ServiceNow requests, perform data refreshes, troubleshoot issues, and maintain service availability.
Additionally, the position works on platform modernization initiatives through automation, cloud adoption, virtualization, and the implementation of database upgrades, patches, and vulnerability remediation to ensure a secure, efficient, and highly resilient database environment.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Database Administrator, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
Preferences
Technical Certifications in following technologies:
- Database Administration: SQL Server, Oracle, and MySQL
- Cloud: AWS, Azure, GCP, OCI
Type: Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
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Top Industries Hiring
- Technology & Software10
- Education4
- Construction & Real Estate3
- Consulting & Professional Services3
- Science & Research2
Senior Level Service Desk Administrator Jobs: Frequently Asked Questions
How do I get a senior level service desk administrator job?
Employers hiring at this level look for candidates who have owned incident management processes end to end, led or mentored junior technicians, and driven measurable improvements in service metrics like resolution time or first-call rate. Certifications such as ITIL or CompTIA A+ carry weight, but demonstrated ownership of a service desk environment and experience presenting to stakeholders is what separates senior candidates from the field.
Which companies hire senior level service desk administrators?
Companies hiring senior level service desk administrators right now include Conduent, National Institutes of Health, and DMI, based on current listings on Migrate Mate as of November 2026. At this level, hiring is spread across large enterprises with complex IT environments, managed service providers, and healthcare or government contractors that run high-volume, compliance-sensitive service operations.
Are there remote senior level service desk administrator jobs?
Yes, though availability varies by employer and industry. About 34% of senior level service desk administrator openings are remote or hybrid as of November 2026, reflecting broader IT workforce flexibility. Fully remote roles at this level tend to require stronger asynchronous communication skills and experience managing distributed teams or vendor relationships without in-person oversight.
What makes a service desk administrator role senior level?
A senior level service desk administrator role goes beyond day-to-day ticket resolution. These positions carry ownership over service delivery frameworks, escalation paths, and SLA compliance. They typically involve mentoring junior staff, collaborating with IT leadership on tooling or process improvements, and acting as the final escalation point for complex issues before they reach management or vendors.
Which industries hire the most senior level service desk administrators?
Senior Level service desk administrator roles concentrate in Technology & Software, Education, and Construction & Real Estate, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large, distributed IT environments with strict uptime and compliance requirements, creating sustained demand for experienced professionals who can own service quality at scale.