Senior Level Service Desk Coordinator Jobs
Senior level service desk coordinator jobs place experienced professionals in charge of IT service operations, escalation management, and the teams and processes that keep enterprise support running. Openings are concentrated across Technology & Software, Investment & Asset Management, and Food & Beverage, with a mix of on-site, remote, and hybrid settings, and employers like PIMCO, Zones, and Decagon hiring at this level now.
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Showing 5 of 11+ Senior Level Service Desk Coordinator jobs
About us
Parallel is a web infrastructure company. Our products are used by leading businesses in sales, marketing, insurance, and coding to build best-in-class AI agents with flexible and powerful programmatic access to the web. We've raised $230 million from Kleiner Perkins, Sequoia, Index Ventures, Spark Capital, Khosla Ventures, First Round, and Terrain to build the web for AIs. We're currently valued at $2 billion and we're forming a world-class team of engineers, designers, marketers, sellers, researchers, and operational experts to achieve our mission.
Job
You will build Parallel’s deal desk and be a core member of the Go-to-Market (GTM) Strategic Finance team. You'll build up this function from the ground up and own how we price, structure, and close deals including many complex strategic enterprise and distribution deals (think clouds, neo-clouds, labs, neo-labs, hyper-scalers and others). Every non-standard "deal" runs through you. You’ll stand up approval matrices, quoting workflows, and a clear path for non-standard terms that keep pace with the high-growth AI Native and Enterprise teams. You’ll work live deals with sales leadership, account executives and decide when to hold firm and when to bend, inside the pricing and margin guardrails set with GTM Strategic Finance. You’ll partner with legal on contract terms and with accounting so every deal books cleanly and bills correctly. You’re accountable for deal velocity, terms discipline, and making sure what we sign is something we can deliver.
You
You’ve run a deal desk at a high growth software or infrastructure company with consumption or committed-spend pricing. You’ve structured strategic deals, ramp deals, prepaid commitments, and multi-year contracts, and you know where the risk sits in each. You understand how deal terms affect revenue recognition, billing, and margin. You’ve used AI tools to do real work faster, and you’re eager to find new ways to apply them. You take ownership without being asked, flag problems early, and want to grow into a GTM finance leader at Parallel.
Life at Parallel
Our team works fully in-person, between our Palo Alto HQ and San Francisco office. We’re a flat, talent-dense organization dedicated to solving technical and creative problems. We seek like-minded individuals who share our passion for applying science, creativity, and consistency to big and complex problems with equally big outcomes. These are our values:
* Own customer impact: It’s on us to ensure real-world outcomes for our customers.
* Obsess over craft: Perfect every detail because quality compounds.
* Accelerate change: Ship fast, adapt faster, and move frontier ideas into production.
* Create win-wins: Creatively turn trade-offs into upside.
* Make high-conviction bets: Try and fail. But succeed an unfair amount.
Compensation & Benefits
* Competitive salary
* Generous equity
* Visa sponsorships
* 401K plans
* Daily lunch & office snacks
* Dinner at the office
* Unlimited vacation
* Caltrain pass reimbursement
Compensation Range: $200K - $300K
About us
Parallel is a web infrastructure company. Our products are used by leading businesses in sales, marketing, insurance, and coding to build best-in-class AI agents with flexible and powerful programmatic access to the web. We've raised $230 million from Kleiner Perkins, Sequoia, Index Ventures, Spark Capital, Khosla Ventures, First Round, and Terrain to build the web for AIs. We're currently valued at $2 billion and we're forming a world-class team of engineers, designers, marketers, sellers, researchers, and operational experts to achieve our mission.
Job
You will build Parallel’s deal desk and be a core member of the Go-to-Market (GTM) Strategic Finance team. You'll build up this function from the ground up and own how we price, structure, and close deals including many complex strategic enterprise and distribution deals (think clouds, neo-clouds, labs, neo-labs, hyper-scalers and others). Every non-standard "deal" runs through you. You’ll stand up approval matrices, quoting workflows, and a clear path for non-standard terms that keep pace with the high-growth AI Native and Enterprise teams. You’ll work live deals with sales leadership, account executives and decide when to hold firm and when to bend, inside the pricing and margin guardrails set with GTM Strategic Finance. You’ll partner with legal on contract terms and with accounting so every deal books cleanly and bills correctly. You’re accountable for deal velocity, terms discipline, and making sure what we sign is something we can deliver.
You
You’ve run a deal desk at a high growth software or infrastructure company with consumption or committed-spend pricing. You’ve structured strategic deals, ramp deals, prepaid commitments, and multi-year contracts, and you know where the risk sits in each. You understand how deal terms affect revenue recognition, billing, and margin. You’ve used AI tools to do real work faster, and you’re eager to find new ways to apply them. You take ownership without being asked, flag problems early, and want to grow into a GTM finance leader at Parallel.
Life at Parallel
Our team works fully in-person, between our Palo Alto HQ and San Francisco office. We’re a flat, talent-dense organization dedicated to solving technical and creative problems. We seek like-minded individuals who share our passion for applying science, creativity, and consistency to big and complex problems with equally big outcomes. These are our values:
* Own customer impact: It’s on us to ensure real-world outcomes for our customers.
* Obsess over craft: Perfect every detail because quality compounds.
* Accelerate change: Ship fast, adapt faster, and move frontier ideas into production.
* Create win-wins: Creatively turn trade-offs into upside.
* Make high-conviction bets: Try and fail. But succeed an unfair amount.
Compensation & Benefits
* Competitive salary
* Generous equity
* Visa sponsorships
* 401K plans
* Daily lunch & office snacks
* Dinner at the office
* Unlimited vacation
* Caltrain pass reimbursement
Compensation Range: $200K - $300K
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Senior Level Service Desk Coordinator Jobs: Frequently Asked Questions
How do I get a senior level service desk coordinator job?
Employers hiring at the senior level look for candidates who have led service desk teams, owned SLA performance, and driven process improvements across an IT support function. Demonstrating experience with ITSM platforms, incident escalation frameworks, and cross-functional collaboration gives you a clear edge. Highlighting measurable outcomes, such as reduced ticket resolution times or improved first-call resolution rates, strengthens your candidacy significantly.
Which companies hire senior level service desk coordinators?
Companies hiring senior level service desk coordinators right now include PIMCO, Zones, and Decagon, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from large enterprises, managed service providers, and organizations with complex, high-volume IT support environments that require experienced leadership to maintain service quality.
Are there remote senior level service desk coordinator jobs?
Yes, though availability varies by employer and industry. About 33% of senior level service desk coordinator openings are remote or hybrid as of November 2026, reflecting broader flexibility across IT operations roles. Many organizations offer hybrid arrangements that combine remote oversight with periodic on-site presence for team leadership and stakeholder collaboration.
What makes a service desk coordinator role senior level?
Senior level service desk coordinator roles are defined by scope and ownership. Where mid-level roles focus on executing support processes, senior roles involve setting operational direction, managing team performance, mentoring junior coordinators, and owning outcomes like SLA compliance and service quality metrics. Senior coordinators also lead process improvement initiatives and serve as the primary escalation point for complex or high-priority incidents.
Which industries hire the most senior level service desk coordinators?
Senior level service desk coordinator roles concentrate in Technology & Software, Investment & Asset Management, and Food & Beverage, based on current listings on Migrate Mate as of November 2026. These sectors tend to operate large internal IT environments or customer-facing support functions that require seasoned coordinators to manage complexity, enforce service standards, and lead distributed support teams.