Senior Level Service Director Jobs
Senior level service director jobs put experienced professionals in charge of service strategy, operational outcomes, and the teams and initiatives that drive them. Roles are concentrated in Manufacturing, Construction & Real Estate, and Healthcare & Medical Services, with a mix of on-site, remote, and hybrid settings, and employers like Digital Realty, Dell Technologies, and ABB hiring at this level now.
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We are so glad you are interested in joining Sutter Health!
Organization
SHSO-Sutter Health System Office-Valley
Position Overview
This Director provides strategic, operational, and technology leadership for the enterprise platforms and services that enable safe, secure, connected, resilient, and intelligent healthcare environments across Sutter Health. This role is accountable for the strategy, architecture, implementation, lifecycle management, reliability, integration, cybersecurity, and service delivery of technologies supporting the physical environment, physical access, workforce and patient safety, location intelligence, building automation, and security operations. The portfolio includes Kontakt.io, AeroScout, CCURE, Genetec, AngelEye, Infant Monitoring, Building Management Systems (BMS), real-time location systems (RTLS), staff safety and duress technologies, physical access control, video surveillance, environmental and temperature monitoring, asset and patient location solutions, Enterprise Badge Services, and other connected building, IoT, and physical security technologies.
Education
Equivalent experience will be accepted in lieu of the required degree or diploma.
Bachelor's: Computer Science, Healthcare Administration, Information Technology, or related field
Typical Experience
12 years recent relevant experience.
Skills And Knowledge
- Expert technical and business knowledge of software development lifecycle (SDLC), quality assurance, and project management.
- Expert knowledge of specifying user requirements.
- Expert knowledge of healthcare operations and structure.
- Expert understanding of hospital inpatient and clinic outpatient operations.
- Establish and maintain cooperative working relationships with clients, IS team members, management, and executive personnel/staff.
- Verbal and writing skills to effectively communicate with diverse groups such as: executives, managers, and subject matter experts.
- Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.
- Analyze information, problems, situations, practices, or procedures in order to identify patterns, tendencies, and relationships resulting in the formulation of logical and objective conclusions.
- Demonstrated ability to build and lead teams committed to carrying out initiatives in environments that may be resistant to change.
- Make presentations to persuade others to accept a specific opinion or action, or to provide information and instruction.
Job Shift
Days
Schedule
Full Time
Days Of The Week
Monday - Friday
Weekend Requirements
As Needed
Benefits
Yes
Unions
No
Position Status
Exempt
Weekly Hours
40
Employee Status
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $181,875.20 to $291,012.80 / annual salary
The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
We are so glad you are interested in joining Sutter Health!
Organization
SHSO-Sutter Health System Office-Valley
Position Overview
This Director provides strategic, operational, and technology leadership for the enterprise platforms and services that enable safe, secure, connected, resilient, and intelligent healthcare environments across Sutter Health. This role is accountable for the strategy, architecture, implementation, lifecycle management, reliability, integration, cybersecurity, and service delivery of technologies supporting the physical environment, physical access, workforce and patient safety, location intelligence, building automation, and security operations. The portfolio includes Kontakt.io, AeroScout, CCURE, Genetec, AngelEye, Infant Monitoring, Building Management Systems (BMS), real-time location systems (RTLS), staff safety and duress technologies, physical access control, video surveillance, environmental and temperature monitoring, asset and patient location solutions, Enterprise Badge Services, and other connected building, IoT, and physical security technologies.
Education
Equivalent experience will be accepted in lieu of the required degree or diploma.
Bachelor's: Computer Science, Healthcare Administration, Information Technology, or related field
Typical Experience
12 years recent relevant experience.
Skills And Knowledge
- Expert technical and business knowledge of software development lifecycle (SDLC), quality assurance, and project management.
- Expert knowledge of specifying user requirements.
- Expert knowledge of healthcare operations and structure.
- Expert understanding of hospital inpatient and clinic outpatient operations.
- Establish and maintain cooperative working relationships with clients, IS team members, management, and executive personnel/staff.
- Verbal and writing skills to effectively communicate with diverse groups such as: executives, managers, and subject matter experts.
- Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.
- Analyze information, problems, situations, practices, or procedures in order to identify patterns, tendencies, and relationships resulting in the formulation of logical and objective conclusions.
- Demonstrated ability to build and lead teams committed to carrying out initiatives in environments that may be resistant to change.
- Make presentations to persuade others to accept a specific opinion or action, or to provide information and instruction.
Job Shift
Days
Schedule
Full Time
Days Of The Week
Monday - Friday
Weekend Requirements
As Needed
Benefits
Yes
Unions
No
Position Status
Exempt
Weekly Hours
40
Employee Status
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $181,875.20 to $291,012.80 / annual salary
The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
See All 14 Senior Level Service Director Jobs
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Find JobsSenior Level Service Director Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
- Construction & Real Estate
- Healthcare & Medical Services
- Insurance
- Luxury Goods
Senior Level Service Director Jobs: Frequently Asked Questions
How do I get a senior level service director job?
Employers hiring at this level look for candidates who have already owned service operations end-to-end, not just contributed to them. Demonstrating that you have set direction, resolved systemic breakdowns, and developed the people around you carries more weight than tenure alone. Tailoring your application to show measurable outcomes, cross-functional leadership, and strategic thinking gives you a clear edge over generalist applicants.
Which companies hire senior level service directors?
Companies hiring senior level service directors right now include Digital Realty, Dell Technologies, and ABB, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from established organizations with complex service operations, including large enterprises, healthcare systems, and professional services firms that need experienced leaders to run them.
Are there remote senior level service director jobs?
Yes, though availability varies by industry and employer. About 11% of senior level service director openings are remote or hybrid as of November 2026, reflecting strong demand from organizations that have restructured service leadership roles for distributed teams. On-site positions remain common in healthcare, facilities, and operations-heavy sectors where in-person oversight is expected.
What makes a service director role senior level?
Senior level service director roles are defined by scope and accountability that go beyond day-to-day management. These positions own department-wide or enterprise-wide service outcomes, set standards and strategy rather than just executing them, lead other managers or senior staff, and are expected to mentor developing talent. The distinction from mid-level roles is the degree of autonomous decision-making and organizational influence involved.
Which industries hire the most senior level service directors?
Senior Level service director roles concentrate in Manufacturing, Construction & Real Estate, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to have large customer-facing or client-service operations that require experienced leadership to maintain quality, manage teams at scale, and align service delivery with broader organizational goals.