Service Team Lead Jobs in Connecticut
Service Team Lead jobs in Connecticut are open across Hartford, Danbury, and Farmington and other Connecticut metros, with employers like Tractor Supply, Target, and American Eagle Outfitters hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 27+ Service Team Lead jobs
INTRODUCTION
Mazak Corporation is looking for a Field Service Team Leader to join the Field Service team at our Northeast Technology Center located in Windsor Locks, CT. The Field Service Team Leader will have the responsibility to support, schedule, and manage a group of field technicians. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines.
SCOPE AND RESPONSIBILITIES:
Essential duties include, but are not limited to the following:
- Proactively attains a safe and healthy work environment for all employees.
- Duties will include scheduling and management of regional service engineers.
- Effectively handles overflow phone calls/emails into service center as required.
- Ensures customer responses are within prescribed time limits and quality as defined by corporate goals.
- Thoroughly documents summary of all customer calls in D365 including the correct contacts and list of further actions.
- Ensure personnel is used efficiently while maintaining prescribed response times.
- The ability to maintain a high degree of customer satisfaction and adhere to our service management principles.
- Responsible for identifying training and development needs of your service team.
- Complete reports, assessment of problems, repairs completed, parts installed, and time involved.
- Utilizes D365 for scheduling and detailed documentation of services records.
- Coordinates and expedites as required, repair parts to obtain realistic delivery dates.
- Oversees / manages overtime, takes disciplinary action in coordination with the service manager, as necessary.
- Utilizes excellent call center / customer relationship skillset.
- Proactively determines the need for specialty tools and parts and ensures these items are available Field Service Technicians arrive on site.
EDUCATION/CERTIFICATION:
- High Diploma or Equivalent is required.
- 2 Year Technical Degree or equivalent experience is a plus.
SKILLS:
- Project Management / high activity scheduling experience.
- Customer relations experience.
- Ability to multitask.
- Previous supervision of field service technicians a plus.
- Excellent communication skills.
EOE, including disability/vets
INTRODUCTION
Mazak Corporation is looking for a Field Service Team Leader to join the Field Service team at our Northeast Technology Center located in Windsor Locks, CT. The Field Service Team Leader will have the responsibility to support, schedule, and manage a group of field technicians. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines.
SCOPE AND RESPONSIBILITIES:
Essential duties include, but are not limited to the following:
- Proactively attains a safe and healthy work environment for all employees.
- Duties will include scheduling and management of regional service engineers.
- Effectively handles overflow phone calls/emails into service center as required.
- Ensures customer responses are within prescribed time limits and quality as defined by corporate goals.
- Thoroughly documents summary of all customer calls in D365 including the correct contacts and list of further actions.
- Ensure personnel is used efficiently while maintaining prescribed response times.
- The ability to maintain a high degree of customer satisfaction and adhere to our service management principles.
- Responsible for identifying training and development needs of your service team.
- Complete reports, assessment of problems, repairs completed, parts installed, and time involved.
- Utilizes D365 for scheduling and detailed documentation of services records.
- Coordinates and expedites as required, repair parts to obtain realistic delivery dates.
- Oversees / manages overtime, takes disciplinary action in coordination with the service manager, as necessary.
- Utilizes excellent call center / customer relationship skillset.
- Proactively determines the need for specialty tools and parts and ensures these items are available Field Service Technicians arrive on site.
EDUCATION/CERTIFICATION:
- High Diploma or Equivalent is required.
- 2 Year Technical Degree or equivalent experience is a plus.
SKILLS:
- Project Management / high activity scheduling experience.
- Customer relations experience.
- Ability to multitask.
- Previous supervision of field service technicians a plus.
- Excellent communication skills.
EOE, including disability/vets
See All 27 Service Team Lead Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
Find Service Team Lead JobsService Team Lead Jobs by City in Connecticut
Where Connecticut roles are concentrated, by current openings.
Service Team Lead Job Market in Connecticut
A snapshot from current Connecticut openings, updated as new roles post.
Who's Hiring
- Tractor Supply5
- Target4
- American Eagle Outfitters3
- Connecticut Children's2
- Freedom Care2
Top Industries Hiring
- Retail13
- Healthcare & Medical Services8
- Banking & Financial Services2
- Insurance2
- Manufacturing1
What Connecticut Employers Look For
The qualifications that appear most often in service team lead jobs across Connecticut.
- Two or more years of experience leading or supervising a customer-facing team
- Proven ability to coach, develop, and performance-manage frontline staff
- Proficiency with scheduling software, ticketing systems, or workforce management tools
- Strong written and verbal communication skills across staff levels
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with KPIs such as customer satisfaction scores, resolution rates, or service level agreements
Service Team Lead Jobs in Connecticut: Frequently Asked Questions
How many service team lead jobs are there in Connecticut?
There are 27+ service team lead openings in Connecticut on Migrate Mate as of June 2026, with the most roles in Hartford, Danbury, and Farmington. New positions post regularly as employers across Connecticut hire.
Which Connecticut cities have the most service team lead jobs?
Hartford, Danbury, and Farmington have the most service team lead openings in Connecticut right now, with additional roles spread across smaller metros statewide.
Which companies hire service team leads in Connecticut?
Employers hiring service team leads in Connecticut include Tractor Supply, Target, and American Eagle Outfitters, based on current listings on Migrate Mate as of June 2026.
Are there remote service team lead jobs in Connecticut?
Yes. About 15% of service team lead openings tied to Connecticut are remote or hybrid as of June 2026. The rest are on-site roles based in Connecticut metros.
How do I apply for service team lead jobs in Connecticut?
You can apply to service team lead jobs in Connecticut directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Connecticut location, then apply to each one that fits.
See All 27 Service Team Lead Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
Find Service Team Lead Jobs