Service Team Lead Jobs
Service Team Lead jobs are open across retail, hospitality, logistics, healthcare, and customer service, at levels from frontline lead to senior team lead, with specializations in customer experience, operations, and field service management. Find a role that fits from the openings below and apply directly.
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INTRODUCTION
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States - including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.
ROLE AND RESPONSIBILITIES
As a HR Shared Services Team Lead you will be responsible for the following:
Daily Operations
- Manages day to day operational activities (20% of time) of the team and project and improvement activities related to own scope.
- Responsible for qualitative results of team and delivery of KPI's on top of development of employees.
- Coordinates tasks and projects within the team, with a cross function/department impact, to ensure achievement of deliverables.
People Management
- Responsible for the operational and delivery elements of people related aspects.
- Assertive on addressing (starting) personnel issues individually and collectively within the team.
- Acts as coach on personal development.
- Monitors and evaluates the performance of team members, providing feedback and implementing improvement plans as needed.
- Provides guidance, direction, and support to team members.
- Able to analyze future implications of issues.
Projects
- Participates in (improvement) projects with a typical scope of max 9 months in a role of Project Lead.
- Responsible for development and delivery of usable processes for teams.
Continuous Improvement
- Drives and takes ownership of continuous improvement activities and mindset of team(members) in own team and coordinates improvement plans for own scope by coaching employees and advising on methods/techniques.
Stakeholder Management
- Structurally manages stakeholders, both internally within own area of responsibility and other HR areas and in addition externally, managing vendors and external relations (ex. workforce/delivery solutions).
Business Optimization & Organizational Development
- Proposes changes in org design to management and allocate resources effectively to optimize productivity and achieve goals.
Decision Making
- Takes decisions of an operational nature. Operates within a light tactical business environment with a planning horizon of up to three months.
- Operates within clear business-directions, relevant design principles and risk & compliance directives.
Leadership and Output Realization
- Addresses conflicts and challenges within the team, finding solutions to overcome obstacles.
- Creates new approaches/procedures to solve operational issues.
Knowledge Management & Competence Development
- Keeps up with internal and external developments and ensures development, transfer and retention of knowledge and information, initiate new ways of working to optimize processes.
EDUCATION & EXPERIENCE
- Bachelor’s degree in Human Resources, Business Administration, Management, Organizational Leadership, or a related field; or equivalent combination of education and relevant work experience.
- 7–8 years of experience in HR shared services or a related function.
- 3–5 years of people leadership experience, including team management; experience managing managers is strongly preferred.
- Demonstrated experience partnering with Compensation, Benefits, Talent Acquisition, Payroll, Finance, and Accounting to improve operations and processes.
- Proven ability to foster an environment where team members are empowered to solve problems, develop ideas, and think beyond immediate tasks to the broader business impact.
- Experience with HRIS systems, preferably Workday, as well as ServiceNow.
- Proficiency in Microsoft Office Suite.
PERSONAL SKILLS
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
- Strong coaching, teaching, and team development skills, with the ability to build capability and reinforce consistent service behaviors.
- Excellent verbal and written communication skills, with the ability to provide clear guidance on policies, procedures, and expectations across multiple organizational levels.
- Strong stakeholder management and cross-functional collaboration skills, with the ability to partner effectively across HR and other internal teams as needed.
- Strong organizational and prioritization skills, with the ability to manage multiple operational activities, employee matters, and improvement initiatives simultaneously.
- Demonstrated problem-solving and decision-making skills, with the ability to assess issues, determine the appropriate path forward, and drive timely resolution.
- High level of ownership, accountability, and follow-through in delivering service quality, team results, and employee satisfaction.
- Ability to lead with structure and consistency in a fast-paced environment, while remaining adaptable through change and ambiguity.
- Strong continuous improvement mindset, with the ability to identify process gaps, implement practical solutions, and support adoption of new ways of working.
- Ability to quickly learn and apply HR systems, tools, and processes, including case management and transactional platforms such as Workday and ServiceNow.
OTHER INFORMATION
- This role may require travel up to 10%.
INCLUSION AND DIVERSITY
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
REQUEST AN ACCOMMODATION
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
INTRODUCTION
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States - including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.
ROLE AND RESPONSIBILITIES
As a HR Shared Services Team Lead you will be responsible for the following:
Daily Operations
- Manages day to day operational activities (20% of time) of the team and project and improvement activities related to own scope.
- Responsible for qualitative results of team and delivery of KPI's on top of development of employees.
- Coordinates tasks and projects within the team, with a cross function/department impact, to ensure achievement of deliverables.
People Management
- Responsible for the operational and delivery elements of people related aspects.
- Assertive on addressing (starting) personnel issues individually and collectively within the team.
- Acts as coach on personal development.
- Monitors and evaluates the performance of team members, providing feedback and implementing improvement plans as needed.
- Provides guidance, direction, and support to team members.
- Able to analyze future implications of issues.
Projects
- Participates in (improvement) projects with a typical scope of max 9 months in a role of Project Lead.
- Responsible for development and delivery of usable processes for teams.
Continuous Improvement
- Drives and takes ownership of continuous improvement activities and mindset of team(members) in own team and coordinates improvement plans for own scope by coaching employees and advising on methods/techniques.
Stakeholder Management
- Structurally manages stakeholders, both internally within own area of responsibility and other HR areas and in addition externally, managing vendors and external relations (ex. workforce/delivery solutions).
Business Optimization & Organizational Development
- Proposes changes in org design to management and allocate resources effectively to optimize productivity and achieve goals.
Decision Making
- Takes decisions of an operational nature. Operates within a light tactical business environment with a planning horizon of up to three months.
- Operates within clear business-directions, relevant design principles and risk & compliance directives.
Leadership and Output Realization
- Addresses conflicts and challenges within the team, finding solutions to overcome obstacles.
- Creates new approaches/procedures to solve operational issues.
Knowledge Management & Competence Development
- Keeps up with internal and external developments and ensures development, transfer and retention of knowledge and information, initiate new ways of working to optimize processes.
EDUCATION & EXPERIENCE
- Bachelor’s degree in Human Resources, Business Administration, Management, Organizational Leadership, or a related field; or equivalent combination of education and relevant work experience.
- 7–8 years of experience in HR shared services or a related function.
- 3–5 years of people leadership experience, including team management; experience managing managers is strongly preferred.
- Demonstrated experience partnering with Compensation, Benefits, Talent Acquisition, Payroll, Finance, and Accounting to improve operations and processes.
- Proven ability to foster an environment where team members are empowered to solve problems, develop ideas, and think beyond immediate tasks to the broader business impact.
- Experience with HRIS systems, preferably Workday, as well as ServiceNow.
- Proficiency in Microsoft Office Suite.
PERSONAL SKILLS
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
- Strong coaching, teaching, and team development skills, with the ability to build capability and reinforce consistent service behaviors.
- Excellent verbal and written communication skills, with the ability to provide clear guidance on policies, procedures, and expectations across multiple organizational levels.
- Strong stakeholder management and cross-functional collaboration skills, with the ability to partner effectively across HR and other internal teams as needed.
- Strong organizational and prioritization skills, with the ability to manage multiple operational activities, employee matters, and improvement initiatives simultaneously.
- Demonstrated problem-solving and decision-making skills, with the ability to assess issues, determine the appropriate path forward, and drive timely resolution.
- High level of ownership, accountability, and follow-through in delivering service quality, team results, and employee satisfaction.
- Ability to lead with structure and consistency in a fast-paced environment, while remaining adaptable through change and ambiguity.
- Strong continuous improvement mindset, with the ability to identify process gaps, implement practical solutions, and support adoption of new ways of working.
- Ability to quickly learn and apply HR systems, tools, and processes, including case management and transactional platforms such as Workday and ServiceNow.
OTHER INFORMATION
- This role may require travel up to 10%.
INCLUSION AND DIVERSITY
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
REQUEST AN ACCOMMODATION
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
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Find Service Team Lead JobsService Team Lead Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Tractor Supply266
- American Eagle Outfitters240
- Target211
- Bass Pro Shops98
- Meijer89
Top Industries Hiring
- Retail1,055
- Healthcare & Medical Services221
- Distribution & Wholesale102
- Consumer Goods85
- Consulting & Professional Services76
What Employers Look For
The qualifications that appear most often in service team lead jobs.
- Two or more years of experience leading or supervising a customer-facing team
- Proven ability to coach, develop, and performance-manage frontline staff
- Proficiency with scheduling software, ticketing systems, or workforce management tools
- Strong written and verbal communication skills across staff levels
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with KPIs such as customer satisfaction scores, resolution rates, or service level agreements
Tips for Your Service Team Lead Job Search
Quantify team performance on your resume
Service team lead roles attract candidates who can show measurable impact. Replace vague duties like 'managed a team' with specifics: how many direct reports you led, improvements in resolution times, or reductions in customer escalations you drove.
Highlight scheduling and shift oversight experience
Many postings screen hard for candidates who have built or managed shift schedules, handled callouts, and maintained coverage targets. Call this out explicitly in your resume rather than burying it under a general 'operations' bullet.
Filter openings by industry vertical
Your service lead experience in logistics does not automatically translate to a hospitality lead role in hiring managers' eyes. Target openings in the vertical where your hands-on experience is strongest to clear the initial screening faster.
Apply early to roles that fit
Migrate Mate lists service team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare coaching scenarios for your interview
Interviewers for service team lead roles consistently ask how you handle an underperforming team member. Prepare two or three specific examples where you identified a performance gap, coached the employee, and saw a concrete result.
Negotiate title and scope, not just pay
When you receive an offer, ask whether the team size, budget ownership, or reporting line can be clarified in writing. Service team lead responsibilities vary widely by company, and locking down scope protects you from a bait-and-switch once you start.
Service Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most service team leads?
The companies hiring the most service team leads right now include Tractor Supply, American Eagle Outfitters, and Target, with the largest share of openings in Texas, California, and Ohio, based on current listings on Migrate Mate as of June 2026. Demand is consistent across retail chains, logistics providers, and healthcare service organizations.
How many service team lead jobs are remote?
About 5% of service team lead openings are fully remote or hybrid as of June 2026, though the share varies sharply by industry. Customer support and technical service leads are the most likely to work remotely, while retail, field service, and facilities-based roles remain predominantly on-site.
How do you become a service team lead?
Most service team leads start as high-performing individual contributors in customer service, retail, or operations, then step into an informal mentoring or floor-lead role before being promoted. To accelerate that path, document your coaching moments, volunteer for scheduling tasks, and ask your manager to involve you in hiring or onboarding. Certifications in customer service management or operations can also strengthen your case when competing for a formal lead posting.
Can you get a service team lead job with limited leadership experience?
Yes, many employers hire first-time service team leads from the ranks of senior individual contributors who show coaching instincts and operational awareness. Strengthen your application by describing any informal leadership you have done, such as training new hires, covering for a supervisor, or leading a process improvement project, even if it was not part of your official title.
What does the service team lead interview process look like?
Most hiring processes for service team lead roles run two to three rounds. The first is typically a phone or video screen with a recruiter or hiring manager focused on your background and availability. The second round usually includes behavioral questions about how you have handled team conflict, underperformance, or high-pressure service situations. Some employers add a final conversation with a department head or a short practical exercise, such as reviewing a mock schedule or responding to a simulated customer escalation.
Where can I find and apply to service team lead jobs?
You can find and apply to service team lead jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that fit your background and apply directly to each listing from the page.
See All 1,745+ Service Team Lead Jobs
Jump back to the full list of openings and apply to any service team lead role that fits.
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