Service Team Lead Jobs
Service Team Lead jobs are open across retail, hospitality, logistics, healthcare, and customer service, at levels from entry-level lead to senior team lead and operations supervisor, with specializations in frontline coaching, workflow coordination, and quality assurance. Find a role that fits below and apply directly.
Find Service Team Lead JobsOverview
Showing 4 of 108+ Service Team Lead jobs
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Who We Are
When you work for Michigan Language Assessment, you join one of the oldest and most respected language-testing organizations in the world. Michigan Language Assessment is committed to delivering outstanding and reliable English language assessments based on 70+ years of assessment expertise. You also become part of two leading, world-renowned universities the University of Michigan, one of the best universities to work for in the country, and Cambridge Assessment English, which is part of the University of Cambridge and has over 100 years of experience assessing English language proficiency.
The Michigan Language Assessment team is diverse, dynamic, and committed to building and strengthening a culture of inclusion, support, innovation, adaptability, quality, and trust. You'll have the chance to collaborate with peers from more than a dozen countries as you help us grow domestically and globally. We believe in hard work and the importance of personal time. We believe good ideas can come from anyone in the organization. We believe that difficult projects and hard tasks can be accomplished in an atmosphere that's collegial and supportive, because we're all in this together.
To find out more about Michigan Language Assessment, visit us at https://michiganassessment.org/about-us/.
Job Summary
The Customer Service Team Lead is responsible for providing day-to-day guidance, support, and coordination for the customer service team to ensure customer support requests are handled in a timely, effective, and consistent manner. This position assists in applying organizational policies and procedures, supports the resolution of complex or escalated customer issues, and helps promote quality service delivery aligned with organizational standards while service as a regular member of the customer service team.
Responsibilities*
- Provide support to customers through multiple communication methods including email and telephone, to ensure optimal customer experience in resolution of customer inquiries about our product offerings and administrative systems and procedures.
- Provide guidance to the representatives that support the customer service functions by leading in making recommendations for resolving complex issues and providing general technical support. Supports training and onboarding for new team members. Identify opportunities to clarify procedures, improve workflows, and elevate complex account or compliance-related issues to the Supervisor or Manager as appropriate.
- Provide input to enhance customers' experience and adhere to best practices that guarantee organizational well-being and advancement through policies, procedures, platform/tool implementation, and integration.
- Provide administrative support for a variety of platforms required in the customer service function to maintain data integrity across platforms and provide reports.
- Aim to meet or exceed the KPIs and metrics.
- Other contributions commensurate with level and experience as required.
Required Qualifications*
- Bachelor's degree in administration
- Excellent use of MS Office and Google Suite
- High-level aptitude using computers and learning software
- Excellent oral and written communication skills
- Attention to detail, with an ability to manage competing demands
- Ability to work both independently and as a member of a team
- An understanding of business operations
- Some experience in coaching/ mentoring staff
- Experience in working in a customer relations capacity
- Experience working with international clientele with a variety of social and language backgrounds
Desired Qualifications*
- Foundational knowledge of Microsoft Dynamics 365, Salesforce, or other CRM
- Familiarity with our products and services
- Familiarity with our policies and procedures
- Familiar with University of Michigan policies and procedures
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Locations
Michigan Language Assessment is seeking candidates located in or around Manila, Philippines. Michigan Language Assessment supports a fully remote work from home schedule with occasionally scheduled in person activities.
Additional Information
Annual salary range 367,000 PHP - 450,000 PHP (Philippine Pesos).
This position will be hired through Cambridge University Press and Assessment but work for the organization Michigan Language Assessment.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
283004
Working Title
Customer Service Team Lead - Philippines
Job Title
Customer Service Rep Lead
Work Location
International
Manila, PHL
Modes of Work
Mobile/Remote
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
College Of Lsa
Department
Michigan Language Assessment
Posting Begin/End Date
9/16/2026 - 9/30/2026
Career Interest
Administration
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Who We Are
When you work for Michigan Language Assessment, you join one of the oldest and most respected language-testing organizations in the world. Michigan Language Assessment is committed to delivering outstanding and reliable English language assessments based on 70+ years of assessment expertise. You also become part of two leading, world-renowned universities the University of Michigan, one of the best universities to work for in the country, and Cambridge Assessment English, which is part of the University of Cambridge and has over 100 years of experience assessing English language proficiency.
The Michigan Language Assessment team is diverse, dynamic, and committed to building and strengthening a culture of inclusion, support, innovation, adaptability, quality, and trust. You'll have the chance to collaborate with peers from more than a dozen countries as you help us grow domestically and globally. We believe in hard work and the importance of personal time. We believe good ideas can come from anyone in the organization. We believe that difficult projects and hard tasks can be accomplished in an atmosphere that's collegial and supportive, because we're all in this together.
To find out more about Michigan Language Assessment, visit us at https://michiganassessment.org/about-us/.
Job Summary
The Customer Service Team Lead is responsible for providing day-to-day guidance, support, and coordination for the customer service team to ensure customer support requests are handled in a timely, effective, and consistent manner. This position assists in applying organizational policies and procedures, supports the resolution of complex or escalated customer issues, and helps promote quality service delivery aligned with organizational standards while service as a regular member of the customer service team.
Responsibilities*
- Provide support to customers through multiple communication methods including email and telephone, to ensure optimal customer experience in resolution of customer inquiries about our product offerings and administrative systems and procedures.
- Provide guidance to the representatives that support the customer service functions by leading in making recommendations for resolving complex issues and providing general technical support. Supports training and onboarding for new team members. Identify opportunities to clarify procedures, improve workflows, and elevate complex account or compliance-related issues to the Supervisor or Manager as appropriate.
- Provide input to enhance customers' experience and adhere to best practices that guarantee organizational well-being and advancement through policies, procedures, platform/tool implementation, and integration.
- Provide administrative support for a variety of platforms required in the customer service function to maintain data integrity across platforms and provide reports.
- Aim to meet or exceed the KPIs and metrics.
- Other contributions commensurate with level and experience as required.
Required Qualifications*
- Bachelor's degree in administration
- Excellent use of MS Office and Google Suite
- High-level aptitude using computers and learning software
- Excellent oral and written communication skills
- Attention to detail, with an ability to manage competing demands
- Ability to work both independently and as a member of a team
- An understanding of business operations
- Some experience in coaching/ mentoring staff
- Experience in working in a customer relations capacity
- Experience working with international clientele with a variety of social and language backgrounds
Desired Qualifications*
- Foundational knowledge of Microsoft Dynamics 365, Salesforce, or other CRM
- Familiarity with our products and services
- Familiarity with our policies and procedures
- Familiar with University of Michigan policies and procedures
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Locations
Michigan Language Assessment is seeking candidates located in or around Manila, Philippines. Michigan Language Assessment supports a fully remote work from home schedule with occasionally scheduled in person activities.
Additional Information
Annual salary range 367,000 PHP - 450,000 PHP (Philippine Pesos).
This position will be hired through Cambridge University Press and Assessment but work for the organization Michigan Language Assessment.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
283004
Working Title
Customer Service Team Lead - Philippines
Job Title
Customer Service Rep Lead
Work Location
International
Manila, PHL
Modes of Work
Mobile/Remote
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
College Of Lsa
Department
Michigan Language Assessment
Posting Begin/End Date
9/16/2026 - 9/30/2026
Career Interest
Administration
Service Team Lead Jobs by Experience Level
See All 108+ Service Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Team Lead JobsService Team Lead Job Market
Who's Hiring
- Bass Pro Shops22
- Bashas' Supermarkets4
- Price Chopper Supermarkets4
- R1 RCM3
- Raley's / Bel Air / Nob Hill3
Top Industries Hiring
- Retail
- Technology & Software
- Manufacturing
- Medical Devices
- Chemicals & Materials
What Employers Look For
The qualifications that appear most often in service team lead jobs.
- 2-4 years of frontline service or operations experience in a relevant industry
- Demonstrated ability to coach, schedule, and performance-manage a team of direct reports
- Proficiency with workforce management or scheduling software
- Strong verbal communication and customer escalation handling skills
- Experience tracking KPIs such as customer satisfaction scores, resolution times, or productivity metrics
- High school diploma or equivalent required, with an associate or bachelor's degree preferred at many employers
Tips for Your Service Team Lead Job Search
Quantify your team coaching results
Hiring managers for service team lead roles want to see how you developed frontline staff, not just that you supervised them. Replace vague claims with specifics: turnover you reduced, ramp time you shortened, or customer satisfaction scores your team moved.
Apply early to roles that fit
Migrate Mate lists service team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the vertical
A service team lead role in a distribution center reads differently than one in a hospital unit or a bank branch. Mirror the language of the posting, whether that's 'shift lead,' 'team supervisor,' or 'service captain,' so your resume clears automated screening.
Highlight conflict resolution examples clearly
Interviewers in this role almost always ask how you handled an underperforming team member or a difficult customer escalation. Prepare two concrete examples with a situation, your action, and the outcome before your first interview.
Address scheduling and compliance on your resume
Many service team lead postings require experience with labor scheduling tools and basic compliance tracking, like break enforcement or incident logging. Call out the specific tools you have used so screeners do not have to guess.
Follow up within three business days of an interview
Service team lead hiring moves fast at many employers, especially in retail and logistics. Send a brief note within three days referencing a specific topic from the interview. It signals follow-through, which is a core competency the role demands.
Service Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most service team leads?
Bass Pro Shops, Bashas' Supermarkets, and Price Chopper Supermarkets are hiring the most service team leads right now, with openings concentrated in Texas, Arizona, and New York, based on current listings on Migrate Mate as of September 2026. Demand tends to be highest at employers with large frontline workforces, including retail chains, healthcare systems, and logistics providers.
How many service team lead jobs are remote?
About 28% of service team lead openings are fully remote or hybrid as of September 2026, with remote options most common in customer support and technical service operations where the team works distributed. Roles tied to physical locations, such as retail floors or warehouse floors, are almost always on-site.
How do you become a service team lead?
Most service team leads start as frontline contributors in their industry, then take on informal leadership responsibilities before moving into a formal lead title. Building experience with scheduling, quality monitoring, and coaching direct reports strengthens your candidacy. Earning a relevant certification, such as a customer service credential or a first-line supervisory training program, can accelerate the move.
Can you get hired as a service team lead with no prior lead experience?
Yes, many employers will hire into a service team lead role if you can demonstrate relevant frontline experience and evidence of informal leadership, such as training new hires, covering a supervisor during absences, or owning a process improvement. Focus your resume and interviews on those examples rather than waiting until you hold an official title.
What does the service team lead interview process look like?
Most service team lead interviews run two to three rounds. The first is typically a phone or video screen focused on your background and availability. A second round with the hiring manager or operations director usually involves behavioral questions about coaching, conflict resolution, and performance management. Some employers add a brief scenario exercise or a working interview on the floor.
Where can I find and apply to service team lead jobs?
You can find and apply to service team lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry and experience level, then apply directly to each listing that fits.
See All 108+ Service Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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