Service Team Lead Jobs
Service Team Lead jobs are open across retail, hospitality, logistics, healthcare, and customer service, at levels from entry-level lead to senior team lead and operations supervisor, with specializations in frontline coaching, workflow coordination, and quality assurance. Find a role that fits below and apply directly.
Find Service Team Lead JobsOverview
Showing 5 of 103+ Service Team Lead jobs
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You Will:
- Lead a team of employees.
- Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
- With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
- Relieve staff for vacation and sick-time coverage.
- Greet incoming patients and visitors in a friendly and service-oriented manner.
- Be a liaison between the physician(s) and the patients.
- Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation
- Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
- Answer phones, and schedule patients.
- Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
- Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
- Participate in meetings.
- Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
- Participate in and/or lead various projects to support center operations and quality patient care.
- Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
- Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
- Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
- Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
- Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
- Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
- Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
If You Are:
- Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
- You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
- At least 3+ years of experience as a Patient Service Representative within a radiology center.
- High school diploma
- Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
- Dynamic and knowledgeable leadership attribute
We Offer:
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
Pay Range: $22.00 - $28.00 per hour
#PSRMS
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You Will:
- Lead a team of employees.
- Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
- With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
- Relieve staff for vacation and sick-time coverage.
- Greet incoming patients and visitors in a friendly and service-oriented manner.
- Be a liaison between the physician(s) and the patients.
- Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation
- Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
- Answer phones, and schedule patients.
- Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
- Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
- Participate in meetings.
- Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
- Participate in and/or lead various projects to support center operations and quality patient care.
- Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
- Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
- Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
- Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
- Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
- Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
- Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
If You Are:
- Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
- You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
- At least 3+ years of experience as a Patient Service Representative within a radiology center.
- High school diploma
- Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
- Dynamic and knowledgeable leadership attribute
We Offer:
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
Pay Range: $22.00 - $28.00 per hour
#PSRMS
See All 103+ Service Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Team Lead JobsService Team Lead Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in service team lead jobs.
- 2-4 years of frontline service or operations experience in a relevant industry
- Demonstrated ability to coach, schedule, and performance-manage a team of direct reports
- Proficiency with workforce management or scheduling software
- Strong verbal communication and customer escalation handling skills
- Experience tracking KPIs such as customer satisfaction scores, resolution times, or productivity metrics
- High school diploma or equivalent required, with an associate or bachelor's degree preferred at many employers
Tips for Your Service Team Lead Job Search
Quantify your team coaching results
Hiring managers for service team lead roles want to see how you developed frontline staff, not just that you supervised them. Replace vague claims with specifics: turnover you reduced, ramp time you shortened, or customer satisfaction scores your team moved.
Apply early to roles that fit
Migrate Mate lists service team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the vertical
A service team lead role in a distribution center reads differently than one in a hospital unit or a bank branch. Mirror the language of the posting, whether that's 'shift lead,' 'team supervisor,' or 'service captain,' so your resume clears automated screening.
Highlight conflict resolution examples clearly
Interviewers in this role almost always ask how you handled an underperforming team member or a difficult customer escalation. Prepare two concrete examples with a situation, your action, and the outcome before your first interview.
Address scheduling and compliance on your resume
Many service team lead postings require experience with labor scheduling tools and basic compliance tracking, like break enforcement or incident logging. Call out the specific tools you have used so screeners do not have to guess.
Follow up within three business days of an interview
Service team lead hiring moves fast at many employers, especially in retail and logistics. Send a brief note within three days referencing a specific topic from the interview. It signals follow-through, which is a core competency the role demands.
Service Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most service team leads?
Bass Pro Shops, Buc-ee's, and Pilot Flying J are hiring the most service team leads right now, with openings concentrated in Texas, New York, and California, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at employers with large frontline workforces, including retail chains, healthcare systems, and logistics providers.
How many service team lead jobs are remote?
About 32% of service team lead openings are fully remote or hybrid as of November 2026, with remote options most common in customer support and technical service operations where the team works distributed. Roles tied to physical locations, such as retail floors or warehouse floors, are almost always on-site.
How do you become a service team lead?
Most service team leads start as frontline contributors in their industry, then take on informal leadership responsibilities before moving into a formal lead title. Building experience with scheduling, quality monitoring, and coaching direct reports strengthens your candidacy. Earning a relevant certification, such as a customer service credential or a first-line supervisory training program, can accelerate the move.
Can you get hired as a service team lead with no prior lead experience?
Yes, many employers will hire into a service team lead role if you can demonstrate relevant frontline experience and evidence of informal leadership, such as training new hires, covering a supervisor during absences, or owning a process improvement. Focus your resume and interviews on those examples rather than waiting until you hold an official title.
What does the service team lead interview process look like?
Most service team lead interviews run two to three rounds. The first is typically a phone or video screen focused on your background and availability. A second round with the hiring manager or operations director usually involves behavioral questions about coaching, conflict resolution, and performance management. Some employers add a brief scenario exercise or a working interview on the floor.
Where can I find and apply to service team lead jobs?
You can find and apply to service team lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry and experience level, then apply directly to each listing that fits.
See All 103+ Service Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Team Lead Jobs