Remote Service Team Lead Jobs
Remote Service Team Lead jobs are in active demand across the U.S., with remote-first firms and distributed customer service organizations hiring for this role in sectors including technology, financial services, and healthcare. Employers hiring remotely right now include One, Cotiviti, and BJC HealthCare. See the openings below and apply to the ones that match your experience.
Find Remote Service Team Lead JobsOverview
Open roles6
Top employerOne
Top credentialMaster's degree
Companies hiring6
Showing 5 of 6+ Remote Service Team Lead jobs
Team Lead - Appeals (Place of Service, Short Stay & Readmission)
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Added 1w ago
Cotiviti
Team Lead - Appeals (Place of Service, Short Stay & Readmission)
Remote
Added 1w ago
Bilingual Team Lead, Customer Service (AZ)
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Added 1w ago
Progressive Leasing
Bilingual Team Lead, Customer Service (AZ)
Glendale, Arizona
Added 1w ago
Executive Director, Functional Service Provider (FSP) Team - Partnership Lead - Remote based in the US
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Added 1w ago
Thermo Fisher Scientific
Executive Director, Functional Service Provider (FSP) Team - Partnership Lead - Remote based in the US
North Carolina
Added 1w ago
Clinical Team Lead - Customer Service Access Center
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Added 1w ago
BJC HealthCare
Clinical Team Lead - Customer Service Access Center
St. Louis, Missouri
Added 1w ago
P
Healthcare Customer Service Team Lead (Remote)
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Added 1mo ago
PATIENT ACCOUNTING SERVICE CENTER
Healthcare Customer Service Team Lead (Remote)
Washington, District of Columbia
Added 1mo ago
Added 1w ago
Team Lead - Appeals (Place of Service, Short Stay & Readmission)
Cotiviti·Remote
Job functions:
$110k - $130k/yr
Remote (US)
Medical Coding Certification
5,001-10,000 employees
Job Description
Overview:
This Team Lead role is aligned with our Appeals team and the majority of the work/team are Sr. Auditors focused on Place of Service, Short Stay & Readmission appeals. Ideal candidates will have a nursing degree and a background in Auditing, Quality or Appeals focused on these types of audits: Place of Service, Short Stay & Readmission.Responsibilities:
Experience:
Date of posting: 6/11/2026 (Reposted - 7/1/2026)
This is a Senior Auditor, Team Lead, with responsibility for supervising a team of Clinical Validation Auditors or other audit team members. Team Leaders ensure that the work of others meets productivity standards, quality guidelines and audit efforts of the client engagement. Primary responsibilities include queue management, work distribution, performance and production optimization, audit planning, auditor interactions, training of new hires/existing staff, Audit Report and Claims writing and support of audit closure activities. The Senior Auditor goal is to ensure the team audits client data on behalf of our clients, generating high quality recoverable claims. Displays professional skepticism that enhances the work performed in order to achieve success in position.
This Team Lead role is aligned with our Appeals team and the majority of the work/team are Sr. Auditors focused on Place of Service, Short Stay & Readmission appeals. Ideal candidates will have a nursing degree and a background in Auditing, Quality or Appeals focused on these types of audits: Place of Service, Short Stay & Readmission.
- Oversees audit team responsible for producing quality audit outcomes and well written sustainable findings.
- Provides support to the audit team to ensure outcomes are based on nationally recognized standards and proprietary clinical validation guidelines. Monitors the flow of claims ensuring adherence to client SLA’s.
- Primarily responsible for optimization of team and individual auditor performance including production, accuracy and quality deliverables.
- Responsible for handling the training and process improvements working in conjunction with the team; work with Quality Assurance to ensure auditors are meeting accuracy and quality execution of audit deliverables. Develops and implements remediation efforts when warranted.
- Handles employee reviews, new hire on- boarding, PTO, coaching and mentoring; monitors staff productivity.
- Serves as first level resource for the Clinical Validation auditors in terms of questions related to specific claims and clinical industry standards. Creates an environment that fosters information sharing.
- Collaborates with Manager and Human Resources in applying best practices to areas of Employee Relations and performance management. Ensures all Cotiviti and department rules and processes are followed. Assist and coordinate with manager to hire and retain top talent.
- Actively recommends system or process improvements or enhancements that will increase productivity, quality or cost containment.
- Capture system issues for IT escalation, track and report downtime.
- Ensures operational controls and day-to-day processes are in place to meet client budget goals. Strategically distributes work among Auditors - ensuring timely completion and optimized results.
- Uses data and analytic techniques to monitor client performance to identify and remediate outliers.
- Provides metrics and information, as requested or scheduled, to include (but not limited to): hours worked, members reviewed, calls made, claims written, and dollars found.
- Elevates provider/client suggestions and concerns to appropriate Audit Manager, and offer solutions as needed.
- Ensures alignment between strategic goal setting process and performance management process to ensure the organization has the depth and breadth of talent to achieve organizational goals.
- Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.
- Complete all responsibilities as outlined in the annual performance review and/or goal setting.
- Complete all special projects and other duties as assigned.
This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.
Qualifications:
Education/Certification/Licenses (required):
- Associate or Bachelor's degree in nursing.
- RN License (active /unrestricted in state of residence).
- Case Management Certification (preferred).
- Coding or Clinical Documentation Certification (preferred)
Experience:
- 2+ years’ prior management or supervisory experience preferred.
- 5+ years of related experience in: Auditing, Quality or Appeals focused on these types of audits: Place of Service, Short Stay & Readmission.
- Computer proficiency in Microsoft Excel, Access and system databases are required.
- Prior Healthcare Billing and/or claims experience desired, but not required.
- Ability to mentor staff and enhance performance as it relates to the quality and productivity of their audits.
- Requires working knowledge of and applicable industry-based standards.
- Excellent verbal and written communication skills.
- Ability to work well in an individual and team environment.
Mental Requirements:
- Communicating with others to exchange information.
- Problem-solving and thinking critically.
- Completing tasks independently.
- Interpreting data.
- Making timely decisions in the context of a workflow.
- Maintaining focus.
- Assessing the accuracy, neatness and thoroughness of the work assigned.
- Learning new tasks and completing tasks in situations that have a speed or productivity quota.
- Remembering and adhering to processes and protocols.
- Applying established protocols in a timely manner.
Working Conditions and Physical Requirements:
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Repeating motions that may include the wrists, hands and/or fingers.
- Must be able to provide high-speed internet access / connectivity and office setup and maintenance.
- Must be able to provide a dedicated, secure work area.
Base compensation ranges from $110,000 to $130,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration.
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.
Date of posting: 6/11/2026 (Reposted - 7/1/2026)
Applications are assessed on a rolling basis. We anticipate that the application window will close on 8/11/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.
#LI-Remote
##LI-JJ1
#senior
##LI-JJ1
#senior
Cotiviti
Team Lead - Appeals (Place of Service, Short Stay & Readmission)
Remote
Added 1w ago5,001-10,000 employees
Job functions:
$110k - $130k/yr
Remote (US)
Medical Coding Certification
Job Description
Overview:
This Team Lead role is aligned with our Appeals team and the majority of the work/team are Sr. Auditors focused on Place of Service, Short Stay & Readmission appeals. Ideal candidates will have a nursing degree and a background in Auditing, Quality or Appeals focused on these types of audits: Place of Service, Short Stay & Readmission.Responsibilities:
Experience:
Date of posting: 6/11/2026 (Reposted - 7/1/2026)
This is a Senior Auditor, Team Lead, with responsibility for supervising a team of Clinical Validation Auditors or other audit team members. Team Leaders ensure that the work of others meets productivity standards, quality guidelines and audit efforts of the client engagement. Primary responsibilities include queue management, work distribution, performance and production optimization, audit planning, auditor interactions, training of new hires/existing staff, Audit Report and Claims writing and support of audit closure activities. The Senior Auditor goal is to ensure the team audits client data on behalf of our clients, generating high quality recoverable claims. Displays professional skepticism that enhances the work performed in order to achieve success in position.
This Team Lead role is aligned with our Appeals team and the majority of the work/team are Sr. Auditors focused on Place of Service, Short Stay & Readmission appeals. Ideal candidates will have a nursing degree and a background in Auditing, Quality or Appeals focused on these types of audits: Place of Service, Short Stay & Readmission.
- Oversees audit team responsible for producing quality audit outcomes and well written sustainable findings.
- Provides support to the audit team to ensure outcomes are based on nationally recognized standards and proprietary clinical validation guidelines. Monitors the flow of claims ensuring adherence to client SLA’s.
- Primarily responsible for optimization of team and individual auditor performance including production, accuracy and quality deliverables.
- Responsible for handling the training and process improvements working in conjunction with the team; work with Quality Assurance to ensure auditors are meeting accuracy and quality execution of audit deliverables. Develops and implements remediation efforts when warranted.
- Handles employee reviews, new hire on- boarding, PTO, coaching and mentoring; monitors staff productivity.
- Serves as first level resource for the Clinical Validation auditors in terms of questions related to specific claims and clinical industry standards. Creates an environment that fosters information sharing.
- Collaborates with Manager and Human Resources in applying best practices to areas of Employee Relations and performance management. Ensures all Cotiviti and department rules and processes are followed. Assist and coordinate with manager to hire and retain top talent.
- Actively recommends system or process improvements or enhancements that will increase productivity, quality or cost containment.
- Capture system issues for IT escalation, track and report downtime.
- Ensures operational controls and day-to-day processes are in place to meet client budget goals. Strategically distributes work among Auditors - ensuring timely completion and optimized results.
- Uses data and analytic techniques to monitor client performance to identify and remediate outliers.
- Provides metrics and information, as requested or scheduled, to include (but not limited to): hours worked, members reviewed, calls made, claims written, and dollars found.
- Elevates provider/client suggestions and concerns to appropriate Audit Manager, and offer solutions as needed.
- Ensures alignment between strategic goal setting process and performance management process to ensure the organization has the depth and breadth of talent to achieve organizational goals.
- Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.
- Complete all responsibilities as outlined in the annual performance review and/or goal setting.
- Complete all special projects and other duties as assigned.
This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.
Qualifications:
Education/Certification/Licenses (required):
- Associate or Bachelor's degree in nursing.
- RN License (active /unrestricted in state of residence).
- Case Management Certification (preferred).
- Coding or Clinical Documentation Certification (preferred)
Experience:
- 2+ years’ prior management or supervisory experience preferred.
- 5+ years of related experience in: Auditing, Quality or Appeals focused on these types of audits: Place of Service, Short Stay & Readmission.
- Computer proficiency in Microsoft Excel, Access and system databases are required.
- Prior Healthcare Billing and/or claims experience desired, but not required.
- Ability to mentor staff and enhance performance as it relates to the quality and productivity of their audits.
- Requires working knowledge of and applicable industry-based standards.
- Excellent verbal and written communication skills.
- Ability to work well in an individual and team environment.
Mental Requirements:
- Communicating with others to exchange information.
- Problem-solving and thinking critically.
- Completing tasks independently.
- Interpreting data.
- Making timely decisions in the context of a workflow.
- Maintaining focus.
- Assessing the accuracy, neatness and thoroughness of the work assigned.
- Learning new tasks and completing tasks in situations that have a speed or productivity quota.
- Remembering and adhering to processes and protocols.
- Applying established protocols in a timely manner.
Working Conditions and Physical Requirements:
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Repeating motions that may include the wrists, hands and/or fingers.
- Must be able to provide high-speed internet access / connectivity and office setup and maintenance.
- Must be able to provide a dedicated, secure work area.
Base compensation ranges from $110,000 to $130,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration.
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.
Date of posting: 6/11/2026 (Reposted - 7/1/2026)
Applications are assessed on a rolling basis. We anticipate that the application window will close on 8/11/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.
#LI-Remote
##LI-JJ1
#senior
##LI-JJ1
#senior
See All 6 Remote Service Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Service Team Lead JobsRemote Service Team Lead Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote service team lead jobs.
- 2-4 years of frontline service or operations experience in a relevant industry
- Demonstrated ability to coach, schedule, and performance-manage a team of direct reports
- Proficiency with workforce management or scheduling software
- Strong verbal communication and customer escalation handling skills
- Experience tracking KPIs such as customer satisfaction scores, resolution times, or productivity metrics
- High school diploma or equivalent required, with an associate or bachelor's degree preferred at many employers
Tips for Your Remote Service Team Lead Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service team lead openings from across the U.S. in one place. Search by role and apply directly to the ones that match your background without sifting through mixed-location results.
Prove async leadership on your resume
Remote employers want evidence you can lead without a shared office. Highlight experience directing team members across time zones, running performance check-ins over video or chat, and resolving escalations through written channels rather than in-person intervention.
Show fluency with remote team tools
Name the platforms you've used to manage distributed service teams, such as Zendesk, Salesforce Service Cloud, Slack, or similar. Remote hiring managers scan for these directly because tool fluency signals you can contribute without a ramp-up period.
Prepare for remote-specific interview questions
Remote interviews for service team lead roles almost always include questions about how you handle team accountability, give feedback without body language cues, and keep morale up on a distributed team. Prepare a concrete example for each of those before your first screen.
Remote Service Team Lead Jobs: Frequently Asked Questions
How do I get a remote service team lead job?
Target companies built around distributed teams, since they have the infrastructure and culture to support remote service leadership from day one. Remote employers screen hard for self-direction, clear written communication, and experience managing performance or workflows without in-person oversight. Candidates who can show they've coached team members asynchronously, documented processes clearly, and resolved escalations independently stand out most.
Which companies hire remote service team leads?
Employers currently hiring remote service team leads include One, Cotiviti, and BJC HealthCare, per current remote listings on Migrate Mate as of July 2026. Remote-first SaaS companies, distributed fintech firms, and national healthcare platforms are among the most consistent hirers of this role outside a physical office.
Can you get a remote service team lead job with no experience?
Yes, but remote entry-level lead roles are harder to land because you're expected to manage yourself and others without a manager nearby. Companies that hire junior remote leads tend to be growing startups with flat structures. Showing you've mentored peers, led a project informally, or handled customer escalations without supervision can open the door even without a formal lead title.
Do you need a degree for remote service team lead jobs?
Not always. Remote employers hiring service team leads typically weigh demonstrated results, such as improved response times, reduced escalation rates, or measurable team performance, over a specific educational credential. A history of successfully leading a service queue, onboarding new reps, or owning quality metrics carries more weight than a degree in most remote hiring processes.
See All 6 Remote Service Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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