Remote Workforce Management Analyst Jobs
Remote workforce management analyst jobs are open across contact centers, healthcare systems, financial services firms, and enterprise software companies that run distributed teams. From junior scheduling analysts to senior WFM strategists, remote employers hiring right now include Fidelity Investments, Five9, and Motive. Scan the live roles below and apply to whichever ones fit.
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We are seeking a hands-on Workforce Management Functional Consultant to lead functional analysis, configuration, enhancements, and business adoption of the Infor Workforce Management SaaS solution. The consultant must have strong practical experience across both single-tenant and multi-tenant environments, including the functional and configuration considerations associated with each deployment model.
Key Responsibilities:
Serve as the functional SME for Infor Workforce Management, covering time and attendance, employee scheduling, labor tracking, overtime, leave balances, payroll-related processes, exception management, approvals, job schedulers, interfaces, and operational reporting.
Analyze business requirements, current processes, pain points, and system gaps, and translate them into functional requirements, user stories, and solution designs.
Configure and optimize Infor WFM workflows, business rules, employee profiles, calculation rules, schedules, security roles, and functional settings.
Provide hands-on support for enhancements, configuration changes, testing, defect resolution, deployment readiness, and post-production stabilization.
Lead functional assessments and solution recommendations for single-tenant and multi-tenant Infor SaaS environments.
Understand multi-tenant design principles, including standardized processes, configuration-based extensibility, upgrade compatibility, and limits on direct code or database-level customization. [dam.infor.com], [docs.infor.com]
Coordinate with business users, payroll, HR, application owners, integration teams, technical teams, and Infor support.
Prepare functional specifications, process flows, configuration documents, test scenarios, training materials, and operational procedures.
Facilitate system integration testing, UAT, business validation, and stakeholder sign-off.
Required Qualifications:
Strong hands-on experience implementing, configuring, enhancing, or supporting Infor Workforce Management SaaS.
Demonstrated experience with both single-tenant and multi-tenant Infor environments.
Strong functional knowledge of workforce scheduling, timekeeping, attendance, overtime, payroll interfaces, employee assignments, leave management, and reporting.
Experience with requirements workshops, fit-gap analysis, functional design, configuration, testing, data validation, and production support.
Working knowledge of SaaS integrations, interfaces, job scheduling, data migration, security, audit requirements, and release management.
Ability to assess business requests against Infor standard functionality and recommend scalable solutions with minimal customization.
Strong stakeholder management, analytical, documentation, and communication skills.
Preferred Qualifications:
Experience transitioning or modernizing Infor WFM from a single-tenant environment to a multi-tenant SaaS model.
Experience supporting manufacturing or other shift-based workforce operations.
Familiarity with HR, payroll, ERP, identity-management, and integration platforms.
Infor WFM, CloudSuite, Business Analysis, Agile, or Product Owner certification is preferred.
The pay range that the employer in good faith reasonably expects to pay for this position is $41.61/hour - $65.01/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
We are seeking a hands-on Workforce Management Functional Consultant to lead functional analysis, configuration, enhancements, and business adoption of the Infor Workforce Management SaaS solution. The consultant must have strong practical experience across both single-tenant and multi-tenant environments, including the functional and configuration considerations associated with each deployment model.
Key Responsibilities:
Serve as the functional SME for Infor Workforce Management, covering time and attendance, employee scheduling, labor tracking, overtime, leave balances, payroll-related processes, exception management, approvals, job schedulers, interfaces, and operational reporting.
Analyze business requirements, current processes, pain points, and system gaps, and translate them into functional requirements, user stories, and solution designs.
Configure and optimize Infor WFM workflows, business rules, employee profiles, calculation rules, schedules, security roles, and functional settings.
Provide hands-on support for enhancements, configuration changes, testing, defect resolution, deployment readiness, and post-production stabilization.
Lead functional assessments and solution recommendations for single-tenant and multi-tenant Infor SaaS environments.
Understand multi-tenant design principles, including standardized processes, configuration-based extensibility, upgrade compatibility, and limits on direct code or database-level customization. [dam.infor.com], [docs.infor.com]
Coordinate with business users, payroll, HR, application owners, integration teams, technical teams, and Infor support.
Prepare functional specifications, process flows, configuration documents, test scenarios, training materials, and operational procedures.
Facilitate system integration testing, UAT, business validation, and stakeholder sign-off.
Required Qualifications:
Strong hands-on experience implementing, configuring, enhancing, or supporting Infor Workforce Management SaaS.
Demonstrated experience with both single-tenant and multi-tenant Infor environments.
Strong functional knowledge of workforce scheduling, timekeeping, attendance, overtime, payroll interfaces, employee assignments, leave management, and reporting.
Experience with requirements workshops, fit-gap analysis, functional design, configuration, testing, data validation, and production support.
Working knowledge of SaaS integrations, interfaces, job scheduling, data migration, security, audit requirements, and release management.
Ability to assess business requests against Infor standard functionality and recommend scalable solutions with minimal customization.
Strong stakeholder management, analytical, documentation, and communication skills.
Preferred Qualifications:
Experience transitioning or modernizing Infor WFM from a single-tenant environment to a multi-tenant SaaS model.
Experience supporting manufacturing or other shift-based workforce operations.
Familiarity with HR, payroll, ERP, identity-management, and integration platforms.
Infor WFM, CloudSuite, Business Analysis, Agile, or Product Owner certification is preferred.
The pay range that the employer in good faith reasonably expects to pay for this position is $41.61/hour - $65.01/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
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Find JobsRemote Workforce Management Analyst Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote workforce management analyst jobs.
- Experience with workforce management platforms such as NICE IEX, Verint, or Aspect
- Proficiency in forecasting and scheduling methodologies for contact center or operations environments
- Strong Excel or data analysis skills for building and interpreting staffing models
- Bachelor's degree in business, operations management, statistics, or a related field
- Familiarity with real-time adherence monitoring and intraday management practices
- Knowledge of key contact center metrics including service level, shrinkage, and occupancy
Tips for Your Remote Workforce Management Analyst Job Search
Apply early to remote roles that fit
Migrate Mate lists remote workforce management analyst openings from across the U.S. in one place. Check new postings frequently and apply directly to roles that match your WFM platform experience and scheduling focus before they close.
Prove your async communication skills upfront
Remote WFM hiring managers read written applications closely because the role runs on email, chat, and shared dashboards. Write your resume bullet points and cover letter the way you'd write a clear internal ops update: precise, structured, and free of jargon.
Quantify scheduling and forecasting outcomes
Remote employers can't observe your work directly, so your application has to do that job for them. Replace vague duties with specific results: shrinkage percentages reduced, adherence scores improved, or forecast variance tightened over a given period.
Demonstrate fluency with remote WFM toolsets
Name the WFM platforms, real-time adherence tools, and communication software you've used, including Verint, NICE IEX, Genesys, or Calabrio. Remote hiring managers filter fast, and platform-specific fluency signals you can contribute without an onboarding ramp.
Remote Workforce Management Analyst Jobs: Frequently Asked Questions
How do I get a remote workforce management analyst job?
Target companies with large distributed contact centers, remote customer operations teams, or global BPO footprints, because those are the employers consistently hiring workforce management analysts remotely. Remote hiring managers screen hard for self-direction, async written communication, and hands-on fluency with WFM platforms like Verint, NICE, or Genesys. Candidates who document specific scheduling accuracy results or shrinkage reduction outcomes in their application materials stand out.
Which companies hire remote workforce management analysts?
Companies hiring remote workforce management analysts right now include Fidelity Investments, Five9, and Motive, based on current remote listings on Migrate Mate as of September 2026. Remote-first contact center operators, healthcare staffing platforms, and large financial services firms with distributed service teams are among the most consistent remote hirers for this role.
Can you get a remote workforce management analyst job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to work independently from day one without in-person coaching. Your best opening is targeting remote-friendly BPOs or contact center outsourcers that hire junior WFM analysts and train on their stack. Showing proficiency with Excel or basic scheduling concepts, and framing any scheduling, data, or operations coursework as relevant, strengthens an entry-level remote application.
Do you need a degree for remote workforce management analyst jobs?
Not always. Many remote employers weigh demonstrated WFM platform experience, scheduling accuracy metrics, and practical knowledge of forecasting methods over a specific degree. A background in operations, data analysis, or contact center work often carries as much weight as a business or statistics degree, particularly for roles focused on real-time management or intraday scheduling.
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Find roles that match your experience and apply in just a few clicks.
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