Workforce Management Analyst Jobs
Workforce Management Analyst jobs are open from entry-level to senior and lead across contact centers, healthcare, retail, and financial services, with specializations in scheduling optimization, forecasting, and real-time adherence. Scan the live roles below and apply to whichever ones fit.
Find JobsLooking for remote work? View remote workforce management analyst jobs →Overview
Showing 5 of 137+ Workforce Management Analyst jobs








Summary
About the Position: This position is located at Fort Leonard Wood, Missouri.
This is a Direct Hire Solicitation
Learn more about this agency
This job is open to
The public
Duties
- Provide technical Civilian Human Resources guidance to employees and managers on personnel actions.
- Develop plans, procedures, regulations, policies, and other documents required to implement and manage the organization mission.
- Assist personnel on procedural and policy matters that pertain to Civilian Human Resources functions.
- Assist in the oversight of the incentive and honorary award programs.
Requirements
Conditions of employment
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- A Personnel Security Investigation is required.
- Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
- Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
For the GS-07 position:
Specialized Experience: One year of specialized experience which includes advising on personnel Human Resources topics, such as leave, recruitments, appraisals, etc.; receiving callers and visitors; and utilizing a variety of automated systems to perform administrative work, such as reports, correspondence, emails or inquiries. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-05).
.OR
Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Human Resources Management, Business Administration. (Note: You must attach a copy of your transcripts.)
OR
Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled. Superior Academic Achievement is based on:(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR(2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR(3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (https://www.achsnatl.org/).(NOTE: You must attach a copy of your transcripts and/or verification of class standing for further verification.)
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. (Note: You must attach a copy of your transcripts.)
For the GS-09 position:
Specialized Experience: One year of specialized experience which includes advising on a variety of human resources functions, such as benefits, incentives, internal policies, organizational needs, hiring actions, etc; inputting or tracking requests for personnel actions to ensure they are complete; maintaining or updating personnel files; and utilizing automation systems for managing or inputting personnel data. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).
OR
Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. [remove LL.B or J.D., if unrelated] in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Human Resources Management, Business Administration. (Note: You must attach a copy of your transcripts.)
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. (Note: You must attach a copy of your transcripts.)
Education
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
- Direct Deposit of Pay is required.
- Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
- Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market Supplement.
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
- Position is designated as Mission Essential. The incumbent will be required to report to work during times of contingency operations, natural disasters, extreme weather or other emergency situations.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Review our benefits
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
Veterans and Military Spouses will be considered along with all other candidates.
Required Documents
The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
- Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
- For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
- Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
- If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
- For additional information, to include formatting tips, see: What to include in your resume.
- Cover Letter, optional
- Most recent Performance Appraisal, if applicable
- This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses.
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.
- The complete application package must be submitted by 11:59 PM (EST) on 07/31/2026to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/13016801).
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section.
- You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete.
- It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/applicant/profile/dashboard/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status.
Agency contact information
DO NOT USE
Fort Leonard Wood, MO 65473
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Overview
- 0301 Miscellaneous Administration And Program
- Suitability/Fitness
Workforce Management Analyst Jobs by Experience Level
See All 137+ Workforce Management Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsWorkforce Management Analyst Job Market
Who's Hiring
- CVS Health41

- Oscar Health5

- TP4

- ADP3

- Rippling3

Top Industries Hiring
- Technology & Software10
- Retail4
- Healthcare & Medical Services4
- Education1
- Insurance1
What Employers Look For
The qualifications that appear most often in workforce management analyst jobs.
- Experience with workforce management platforms such as NICE IEX, Verint, or Aspect
- Proficiency in forecasting and scheduling methodologies for contact center or operations environments
- Strong Excel or data analysis skills for building and interpreting staffing models
- Bachelor's degree in business, operations management, statistics, or a related field
- Familiarity with real-time adherence monitoring and intraday management practices
- Knowledge of key contact center metrics including service level, shrinkage, and occupancy
Tips for Your Workforce Management Analyst Job Search
Quantify your forecasting accuracy on your resume
Hiring managers for workforce management analyst roles want to see forecast error rates and schedule efficiency gains, not just tool names. Pull actual numbers from your reports, whether that's shrinkage reduction or adherence improvement, and put them front and center.
List your WFM platform experience explicitly
Applicant tracking systems screen for platform names like NICE IEX, Verint, Aspect, or Genesys before a human ever reads your resume. Name every workforce management tool you've used in a dedicated skills section so you don't get filtered out automatically.
Apply early to roles that fit
Migrate Mate lists workforce management analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to target your strongest background
Workforce management analyst roles differ significantly between contact centers, healthcare staffing, and retail. Your scheduling and forecasting experience translates differently in each, so targeting openings in the industry where you built your skills sharpens your application immediately.
Prepare a walk-through of a real forecast you built
Interviewers almost always ask you to describe a forecasting or scheduling scenario end to end. Prepare a concise story covering the data inputs you used, how you handled variability, and what outcome the schedule produced. Generic answers about 'using Erlang C' don't stand out.
Negotiate using operational impact, not market averages
When discussing compensation, frame your value around measurable impact: reduced overtime costs, improved service level attainment, or lower agent attrition from better scheduling. Operational outcomes give you a concrete basis to negotiate that market comparisons alone can't provide.
Workforce Management Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most workforce management analysts?
CVS Health, Oscar Health, and TP are hiring the most workforce management analysts right now, with openings concentrated in California, Texas, and Georgia, based on current listings on Migrate Mate as of August 2026. Contact centers, health insurance companies, and large retailers consistently post the highest volume of these roles year-round.
How many workforce management analyst jobs are remote?
About 64% of workforce management analyst openings are fully remote or hybrid as of August 2026, making it one of the more remote-accessible operations roles. Real-time monitoring and intraday management positions tend to require on-site presence more often, while forecasting and reporting roles are most frequently offered remotely.
How do you become a workforce management analyst?
Start by building foundational experience in contact center operations, scheduling coordination, or data analysis. From there, learn the core WFM platforms used in your target industry and get comfortable with forecasting models and adherence reporting. Many analysts move into the role from agent, team lead, or operations coordinator positions, then deepen their skills with platform-specific training and certification.
Can you get a workforce management analyst job with little experience?
Yes, especially if you've worked as a contact center agent, scheduler, or operations coordinator and can demonstrate familiarity with scheduling tools or adherence reporting. Entry-level postings often list one to two years of operations experience as sufficient. Showing that you've worked with WFM software, even in a limited capacity, and that you understand staffing metrics positions you ahead of candidates with no operations background at all.
What does the workforce management analyst interview process look like?
Most hiring processes include an initial recruiter screen focused on your WFM platform experience and industry background, followed by a technical interview where you'll walk through a forecasting or scheduling scenario in detail. Some employers include a case study or Excel-based assessment testing your ability to model staffing needs from call volume data. Final rounds typically involve a hiring manager conversation about how you've handled real-time adherence issues or volume spikes.
Where can I find and apply to workforce management analyst jobs?
You can find and apply to workforce management analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level and industry background, then apply directly to each one that fits.
See All 137+ Workforce Management Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs