Workforce Management Analyst Jobs
Workforce Management Analyst jobs are open across healthcare, financial services, telecommunications, retail, and contact centers, from entry-level to senior and lead, with specializations in forecasting, scheduling optimization, and real-time adherence. Find a role that fits from the openings below and apply directly.
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Showing 5 of 134+ Workforce Management Analyst jobs
Job Description
Workforce Management Analyst - Phlebotomy - Marlborough, MA, Monday to Friday, 8: 00 AM to 5:00 PM
Hybrid Position (Onsite required 3X per week - local candidates only)
Pay range: $66,550 - $119,800 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities
Analysis/reporting:
- Analyzes historical staffing data to identify trends, insights and areas for improvement.
- Creates process maps, reports and dashboards to communicate findings and implement solutions.
Forecasting Resource Needs:
- Monitors real time data including appointment utilization to ensure optimal PSC performance.
- Builds plans to address gaps in staffing levels for optimal resource allocation.
- Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand.
Collaboration:
- Builds strong relationships within patient services leadership team.
- Collaborates with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction.
- Works closely with HR and training teams to reduce placement time of key resources.
Qualifications
Required Work Experience:
- High School diploma or equivalent; associates degree.
- Proven experience as a business analyst or similar role.
- Project management skills.
- Strong analytical and problem-solving skills.
- Expertise in data analysis tools.
- Excellent communication and interpersonal skills.
- Detail orientation with strong organizational abilities.
- Strong collaboration and influencing skills.
Preferred Work Experience:
- Experience in workforce management, forecasting and/or analytical roles.
- PSC/IOP experience a plus.
Physical And Mental Requirements
- NA
Knowledge:
- Knowledge of Six Sigma or Lean is beneficial.
Skills:
- Strong Analytical skills.
- Ability to prioritize, plan and organize.
- Advanced skills in excel (graphs, pivot tables and understanding formulas).
- Proficient in Microsoft office suite (PowerPoint, word, etc.).
People Leader Responsibility:
- Individual contributor with ability to influence others.
- Travel Required.
Education:
- Bachelor’s degree (Preferred).
About The Team
Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Job Description
Workforce Management Analyst - Phlebotomy - Marlborough, MA, Monday to Friday, 8: 00 AM to 5:00 PM
Hybrid Position (Onsite required 3X per week - local candidates only)
Pay range: $66,550 - $119,800 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities
Analysis/reporting:
- Analyzes historical staffing data to identify trends, insights and areas for improvement.
- Creates process maps, reports and dashboards to communicate findings and implement solutions.
Forecasting Resource Needs:
- Monitors real time data including appointment utilization to ensure optimal PSC performance.
- Builds plans to address gaps in staffing levels for optimal resource allocation.
- Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand.
Collaboration:
- Builds strong relationships within patient services leadership team.
- Collaborates with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction.
- Works closely with HR and training teams to reduce placement time of key resources.
Qualifications
Required Work Experience:
- High School diploma or equivalent; associates degree.
- Proven experience as a business analyst or similar role.
- Project management skills.
- Strong analytical and problem-solving skills.
- Expertise in data analysis tools.
- Excellent communication and interpersonal skills.
- Detail orientation with strong organizational abilities.
- Strong collaboration and influencing skills.
Preferred Work Experience:
- Experience in workforce management, forecasting and/or analytical roles.
- PSC/IOP experience a plus.
Physical And Mental Requirements
- NA
Knowledge:
- Knowledge of Six Sigma or Lean is beneficial.
Skills:
- Strong Analytical skills.
- Ability to prioritize, plan and organize.
- Advanced skills in excel (graphs, pivot tables and understanding formulas).
- Proficient in Microsoft office suite (PowerPoint, word, etc.).
People Leader Responsibility:
- Individual contributor with ability to influence others.
- Travel Required.
Education:
- Bachelor’s degree (Preferred).
About The Team
Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
See All 134+ Workforce Management Analyst Jobs
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Find JobsWorkforce Management Analyst Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- CVS Health103
- Quest Diagnostics3
- Amazon2
- Infojini2
- Walmart2
Top Industries Hiring
- Healthcare & Medical Services106
- Retail7
- Technology & Software5
- Education2
- Insurance2
What Employers Look For
The qualifications that appear most often in workforce management analyst jobs.
- Experience with WFM platforms such as NICE IEX, Verint, Aspect, or Genesys
- Proficiency in workforce forecasting, scheduling, and real-time adherence monitoring
- Advanced Excel skills including pivot tables, VBA, or complex formula building
- Bachelor's degree in business, operations management, mathematics, or a related field
- Familiarity with contact center metrics including AHT, shrinkage, occupancy, and service level
- Experience analyzing staffing data and presenting recommendations to operations leadership
Tips for Your Workforce Management Analyst Job Search
Quantify your forecasting accuracy on your resume
Hiring managers want to see numbers behind your planning work. Pull your actual forecast accuracy rates, shrinkage reduction percentages, or service level improvements from past roles and put them in bullet points. Vague phrases like 'improved scheduling' get filtered out fast.
List your WFM platform experience explicitly
NICE IEX, Verint, Aspect, Genesys, and Calabrio appear in most job descriptions. Name every platform you've used and your proficiency level in a dedicated skills section so recruiters can find you when they search those exact tool names.
Target industries with high intraday volatility
Contact centers, health insurance, and utilities hire workforce management analysts most actively because their call volume swings are hardest to manage. Filtering your search by these industries narrows the field to employers who genuinely need your forecasting and real-time adherence skills.
Apply early to roles that fit
Migrate Mate lists workforce management analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a data case study for interviews
Most workforce management analyst interviews include a scenario where you walk through how you'd handle a staffing spike or a missed service level target. Rehearse a real example from your experience, including the data you used, the decision you made, and what happened after.
Negotiate around shift differential and on-call expectations
Many workforce management analyst roles include weekend coverage, holiday on-call rotations, or real-time monitoring shifts. Clarify those expectations before your final interview so you can factor them into your offer evaluation and avoid surprises after you accept.
Workforce Management Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most workforce management analysts?
The companies hiring the most workforce management analysts right now include CVS Health, Quest Diagnostics, and Amazon, with the largest share of openings in New York, California, and Connecticut, based on current listings on Migrate Mate as of June 2026. Healthcare systems, large insurers, and outsourced contact center operators tend to post the highest volume of these roles consistently.
How many workforce management analyst jobs are remote?
About 46% of workforce management analyst openings are fully remote or hybrid as of June 2026, reflecting the role's strong dependence on cloud-based WFM platforms rather than on-site infrastructure. Forecasting and reporting positions tend to be the most remote-friendly, while real-time analysts covering intraday operations are more likely to require on-site or hybrid availability.
How do you become a workforce management analyst?
Most workforce management analysts start in contact center operations, scheduling coordination, or data analysis roles before moving into a dedicated WFM position. Building hands-on experience with at least one major WFM platform is the most direct path. From there, developing skills in statistical forecasting, Excel-based modeling, and service level reporting positions you to step into analyst roles. Some employers also value certifications from the Society of Workforce Planning Professionals.
Can you get a workforce management analyst job with little experience?
Yes, entry-level workforce management analyst roles exist, particularly at large contact centers where internal promotions are common. Candidates with scheduling or reporting experience in any customer-facing operation have the most relevant starting point. Learning a WFM platform through vendor training or a sandbox environment, and building a small portfolio of forecasting models, strengthens your application significantly when you lack direct analyst experience on your resume.
What does the workforce management analyst interview process look like?
The workforce management analyst interview process typically includes a phone screen with HR, a technical interview focused on your knowledge of forecasting methods, scheduling logic, and WFM tools, and a hiring manager conversation about how you've handled real-time staffing exceptions or missed service levels. Some employers add a practical exercise where you interpret a staffing report, calculate shrinkage, or walk through how you'd adjust an intraday schedule given sudden volume changes.
Where can I find and apply to workforce management analyst jobs?
You can find and apply to workforce management analyst jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing from the page.
See All 134+ Workforce Management Analyst Jobs
Jump back to the full list of openings and apply to any workforce management analyst role that fits.
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