Workforce Management Analyst Jobs
Workforce Management Analyst jobs are open from entry-level to senior and lead across contact centers, healthcare, retail, and financial services, with specializations in scheduling optimization, forecasting, and real-time adherence. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 132+ Workforce Management Analyst jobs
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
The pay range for this role is $51,000- to $86,500, taking into account the qualifications and experience of the selected candidate.
Why you'll love this job
- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
- CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
- CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
- This job is a member of the Domestic Airports Team within the Customer Experience Division
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
- Be a safety advocate: Look for safety concerns and address them as needed
- Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
- Promote effective communication among departments to engage our team to work together to achieve common goals.
- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
- Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
- Ability to solve complex staffing issues with minimal oversight
- Strong communicator with all levels of the operation
- Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
- Coordinate assignments for frontline team members to dynamically work flights at gates
- Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
- Being proactive and efficient with time management
- Ability to work extra hours when there are operational needs
- Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- High School diploma or GED Equivalency
Preferred Qualifications- Education & Prior Job Experience
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
- Strong decision making skills
- Ability to work independently as well as collaboratively
- Ability to work under demanding operational conditions
- Ability to prioritize and execute with a sense of urgency and preciseness
- Ability to use sound business judgment to resolve issues with internal and external customers
- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
- Applicable valid driver’s license as required by local authorities
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
The pay range for this role is $51,000- to $86,500, taking into account the qualifications and experience of the selected candidate.
Why you'll love this job
- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
- CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
- CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
- This job is a member of the Domestic Airports Team within the Customer Experience Division
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
- Be a safety advocate: Look for safety concerns and address them as needed
- Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
- Promote effective communication among departments to engage our team to work together to achieve common goals.
- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
- Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
- Ability to solve complex staffing issues with minimal oversight
- Strong communicator with all levels of the operation
- Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
- Coordinate assignments for frontline team members to dynamically work flights at gates
- Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
- Being proactive and efficient with time management
- Ability to work extra hours when there are operational needs
- Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- High School diploma or GED Equivalency
Preferred Qualifications- Education & Prior Job Experience
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
- Strong decision making skills
- Ability to work independently as well as collaboratively
- Ability to work under demanding operational conditions
- Ability to prioritize and execute with a sense of urgency and preciseness
- Ability to use sound business judgment to resolve issues with internal and external customers
- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
- Applicable valid driver’s license as required by local authorities
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Workforce Management Analyst Jobs by Experience Level
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Find JobsWorkforce Management Analyst Job Market
Who's Hiring
- CVS Health48
- TikTok USDS Joint Venture4
- TP3
- Capital One3
- MGM Resorts International3
Top Industries Hiring
- Technology & Software
- Retail
- Insurance
- Luxury Goods
- Hospitality & Tourism
What Employers Look For
The qualifications that appear most often in workforce management analyst jobs.
- Experience with workforce management platforms such as NICE IEX, Verint, or Aspect
- Proficiency in forecasting and scheduling methodologies for contact center or operations environments
- Strong Excel or data analysis skills for building and interpreting staffing models
- Bachelor's degree in business, operations management, statistics, or a related field
- Familiarity with real-time adherence monitoring and intraday management practices
- Knowledge of key contact center metrics including service level, shrinkage, and occupancy
Tips for Your Workforce Management Analyst Job Search
Quantify your forecasting accuracy on your resume
Hiring managers for workforce management analyst roles want to see forecast error rates and schedule efficiency gains, not just tool names. Pull actual numbers from your reports, whether that's shrinkage reduction or adherence improvement, and put them front and center.
List your WFM platform experience explicitly
Applicant tracking systems screen for platform names like NICE IEX, Verint, Aspect, or Genesys before a human ever reads your resume. Name every workforce management tool you've used in a dedicated skills section so you don't get filtered out automatically.
Apply early to roles that fit
Migrate Mate lists workforce management analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to target your strongest background
Workforce management analyst roles differ significantly between contact centers, healthcare staffing, and retail. Your scheduling and forecasting experience translates differently in each, so targeting openings in the industry where you built your skills sharpens your application immediately.
Prepare a walk-through of a real forecast you built
Interviewers almost always ask you to describe a forecasting or scheduling scenario end to end. Prepare a concise story covering the data inputs you used, how you handled variability, and what outcome the schedule produced. Generic answers about 'using Erlang C' don't stand out.
Negotiate using operational impact, not market averages
When discussing compensation, frame your value around measurable impact: reduced overtime costs, improved service level attainment, or lower agent attrition from better scheduling. Operational outcomes give you a concrete basis to negotiate that market comparisons alone can't provide.
Workforce Management Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most workforce management analysts?
CVS Health, TikTok USDS Joint Venture, and TP are hiring the most workforce management analysts right now, with openings concentrated in Washington, California, and Virginia, based on current listings on Migrate Mate as of September 2026. Contact centers, health insurance companies, and large retailers consistently post the highest volume of these roles year-round.
How many workforce management analyst jobs are remote?
About 87% of workforce management analyst openings are fully remote or hybrid as of September 2026, making it one of the more remote-accessible operations roles. Real-time monitoring and intraday management positions tend to require on-site presence more often, while forecasting and reporting roles are most frequently offered remotely.
How do you become a workforce management analyst?
Start by building foundational experience in contact center operations, scheduling coordination, or data analysis. From there, learn the core WFM platforms used in your target industry and get comfortable with forecasting models and adherence reporting. Many analysts move into the role from agent, team lead, or operations coordinator positions, then deepen their skills with platform-specific training and certification.
Can you get a workforce management analyst job with little experience?
Yes, especially if you've worked as a contact center agent, scheduler, or operations coordinator and can demonstrate familiarity with scheduling tools or adherence reporting. Entry-level postings often list one to two years of operations experience as sufficient. Showing that you've worked with WFM software, even in a limited capacity, and that you understand staffing metrics positions you ahead of candidates with no operations background at all.
What does the workforce management analyst interview process look like?
Most hiring processes include an initial recruiter screen focused on your WFM platform experience and industry background, followed by a technical interview where you'll walk through a forecasting or scheduling scenario in detail. Some employers include a case study or Excel-based assessment testing your ability to model staffing needs from call volume data. Final rounds typically involve a hiring manager conversation about how you've handled real-time adherence issues or volume spikes.
Where can I find and apply to workforce management analyst jobs?
You can find and apply to workforce management analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level and industry background, then apply directly to each one that fits.
See All 132+ Workforce Management Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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