Entry Level Workforce Management Analyst Jobs
New grad workforce management analyst jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship or coursework in scheduling, forecasting, or analytics can matter more than a long resume. Most openings are Technology & Software, Education, and Insurance roles with a mix of on-site, remote, and hybrid settings, with employers like Oscar Health, ADP, and EY hiring at this level now.
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Job Title: Workforce Management Specialist
Location: Hybrid reporting to Vienna, VA or Pensacola, FL
Shift (Time): 8:00am - 4:30pm (local time)
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Description:
To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees' time is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision.
Responsibilities:
- Create and modify schedules using WFM software
- Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters; work with management to resolve schedule adherence issues
- Update staff schedules with up-to-date information, e.g., meal, break, and shift changes; technical problems, etc.
- Assist in the coordination and appropriate allocation and availability of staff in order to achieve optimum WFM goals
- Document and maintain SOP and reference tools/reports from scheduling software and other sources
- Recommend procedural and operational guideline changes to improve operational efficiency
- Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies
- Evaluate departmental staffing needs, post open positions, and process department changes based on business needs
- Maintain contact center, branch, collections specific abandon percentages by adjusting staff
- Review staff requests for PTO, OT, leave and/or L&D workshops that are not processed automatically and approve or decline within guidelines
- Maintain staffing data in multiple databases
- Track and update correspondence data
- Initiate requests for promotions, separations, and permanent schedule changes
- Track and update attendance and work ticket requests in the Workforce Software system
- Conduct training of workforce management systems with new hires, setting up profiles, logins, and voicemail
- Perform other duties as assigned
Qualifications
- Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS)
- Exposure to workforce management environment
- Exposure to in managing multiple priorities independently and/or in a team environment to achieve goals
- Ability to work independently and in a team environment
- Desired - Familiarity with the organization's functions, philosophy, operations and organizational objectives
- Basic skill maintaining accuracy with attention to detail and meeting deadlines
- Basic organizational, planning and time management skills
- Basic skill communicating with all levels within an organization
- Basic skill exercising initiative and using good judgment to make sound decisions
- Basic skill research, analytical, and problem solving skills
- Basic verbal and written communication skills
M1 Ref: #851-Rockville-S1
Job Title: Workforce Management Specialist
Location: Hybrid reporting to Vienna, VA or Pensacola, FL
Shift (Time): 8:00am - 4:30pm (local time)
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Description:
To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees' time is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision.
Responsibilities:
- Create and modify schedules using WFM software
- Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters; work with management to resolve schedule adherence issues
- Update staff schedules with up-to-date information, e.g., meal, break, and shift changes; technical problems, etc.
- Assist in the coordination and appropriate allocation and availability of staff in order to achieve optimum WFM goals
- Document and maintain SOP and reference tools/reports from scheduling software and other sources
- Recommend procedural and operational guideline changes to improve operational efficiency
- Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies
- Evaluate departmental staffing needs, post open positions, and process department changes based on business needs
- Maintain contact center, branch, collections specific abandon percentages by adjusting staff
- Review staff requests for PTO, OT, leave and/or L&D workshops that are not processed automatically and approve or decline within guidelines
- Maintain staffing data in multiple databases
- Track and update correspondence data
- Initiate requests for promotions, separations, and permanent schedule changes
- Track and update attendance and work ticket requests in the Workforce Software system
- Conduct training of workforce management systems with new hires, setting up profiles, logins, and voicemail
- Perform other duties as assigned
Qualifications
- Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS)
- Exposure to workforce management environment
- Exposure to in managing multiple priorities independently and/or in a team environment to achieve goals
- Ability to work independently and in a team environment
- Desired - Familiarity with the organization's functions, philosophy, operations and organizational objectives
- Basic skill maintaining accuracy with attention to detail and meeting deadlines
- Basic organizational, planning and time management skills
- Basic skill communicating with all levels within an organization
- Basic skill exercising initiative and using good judgment to make sound decisions
- Basic skill research, analytical, and problem solving skills
- Basic verbal and written communication skills
M1 Ref: #851-Rockville-S1
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Entry Level Workforce Management Analyst Jobs: Frequently Asked Questions
How do I get an entry level workforce management analyst job?
Employers hiring at this level look for foundational skills in workforce scheduling, data analysis, and contact center operations. Coursework or certifications in Excel, SQL, or workforce management software like NICE or Verint can set you apart. Internship experience in HR, operations, or call center environments is a strong signal. Highlight any academic projects involving forecasting, staffing models, or operational metrics in your application.
Which companies hire entry level workforce management analysts?
Companies hiring entry level workforce management analysts right now include Oscar Health, ADP, and EY, based on current listings on Migrate Mate as of August 2026. A mix of large enterprises, healthcare systems, financial services firms, and contact center operators regularly bring on junior analysts to support scheduling and capacity planning teams.
Are there remote entry level workforce management analyst jobs?
Yes, though availability varies by employer and industry. About 54% of entry level workforce management analyst openings are remote or hybrid as of August 2026, making this a field where new grads can access opportunities outside their immediate geography. Contact center and tech-driven operations roles tend to offer the most flexible work arrangements at the entry level.
Are these new grad workforce management analyst jobs?
Yes, the listings here include new grad, recent graduate, and junior workforce management analyst roles. A new grad friendly posting typically welcomes zero to two years of experience and treats internships, class projects, or relevant certifications as qualifying credentials. Look for postings that mention training programs, rotational roles, or language like 'will train the right candidate' as strong signals that no prior full-time experience is required.
Which industries hire the most entry level workforce management analysts?
Entry Level workforce management analyst roles concentrate in Technology & Software, Education, and Insurance, based on current listings on Migrate Mate as of August 2026. These sectors rely heavily on real-time staffing, shift scheduling, and demand forecasting, which creates consistent entry level demand for analysts who can support workforce planning with data and operational tools.