Entry Level Workforce Management Analyst Jobs
New grad workforce management analyst jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship or coursework in scheduling, forecasting, or analytics can matter more than a long resume. Most openings are Accounting & Auditing, Manufacturing, and Staffing & Recruiting roles with a mix of on-site, remote, and hybrid settings, with employers like EY, Uline, and J.Jill hiring at this level now.
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ANDERSEN CORPORATION SUMMARY:
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
JOB DESCRIPTION:
SUMMARY
The Real-Time Analyst (RTA) plays a critical role in ensuring optimal service levels and operational efficiency across contact center operations. This role is responsible for monitoring real-time performance, managing intraday staffing adjustments, and communicating with stakeholders to maintain alignment with service goals.
PRIMARY RESPONSIBILITIES
- Monitor ACD queues and performance metrics to ensure adherence to service level agreements (SLAs). Provide timely insights and alerts based on threshold breaches.
- Use WFM tools to forecast and adjust staffing plans proactively. Respond to real-time changes and deploy contingency plans during outages or BCP events.
- Initiate system checks at the start of the day and escalate critical issues. Track and report on the impact of outages or BCP scenarios in terms of hours lost and revenue impact.
- Generate and distribute start-of-day and end-of-day reports. Provide real-time updates and alerts to clients and operations teams. Participate in bridge calls and collaborate with stakeholders to ensure enterprise-level KPI delivery.
- Recommend and support the implementation of process enhancements and training initiatives based on operational insights and data analysis.
- Support special projects as assigned.
- Support additional tasks as assigned.
QUALIFICATIONS AND SKILLS
- Bachelor’s degree or equivalent experience preferred.
- Minimum 1 year of experience in a contact center environment.
- Strong analytical, mathematical, and investigative skills.
- Proficiency in Microsoft Excel (including pivot tables and formulas).
- Solid understanding of Microsoft Office Suite (Outlook, Word, and PowerPoint).
- Experience with WFM tools.
- Excellent interpersonal and communication skills (written and verbal).
- Ability to prioritize, organize, and synthesize data from multiple sources.
COMPENSATION
Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.
PAY RANGE:
$62,960.00 - $94,440.00
CULTURE AND BENEFITS:
At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:
- 401 (k) Plan, Employer Fixed Contributions & Company Matching
- Profit Sharing*
- Medical, Dental and Vision Coverage*
- Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
- Life Insurance
- Paid Time Off & Paid Holidays
- Paid Maternity Leave & Paid Parental Leave*
- Career Growth Planning & Nationwide Career Opportunities
For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.
PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact HRCompliance@andersencorp.com.
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
ANDERSEN CORPORATION SUMMARY:
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
JOB DESCRIPTION:
SUMMARY
The Real-Time Analyst (RTA) plays a critical role in ensuring optimal service levels and operational efficiency across contact center operations. This role is responsible for monitoring real-time performance, managing intraday staffing adjustments, and communicating with stakeholders to maintain alignment with service goals.
PRIMARY RESPONSIBILITIES
- Monitor ACD queues and performance metrics to ensure adherence to service level agreements (SLAs). Provide timely insights and alerts based on threshold breaches.
- Use WFM tools to forecast and adjust staffing plans proactively. Respond to real-time changes and deploy contingency plans during outages or BCP events.
- Initiate system checks at the start of the day and escalate critical issues. Track and report on the impact of outages or BCP scenarios in terms of hours lost and revenue impact.
- Generate and distribute start-of-day and end-of-day reports. Provide real-time updates and alerts to clients and operations teams. Participate in bridge calls and collaborate with stakeholders to ensure enterprise-level KPI delivery.
- Recommend and support the implementation of process enhancements and training initiatives based on operational insights and data analysis.
- Support special projects as assigned.
- Support additional tasks as assigned.
QUALIFICATIONS AND SKILLS
- Bachelor’s degree or equivalent experience preferred.
- Minimum 1 year of experience in a contact center environment.
- Strong analytical, mathematical, and investigative skills.
- Proficiency in Microsoft Excel (including pivot tables and formulas).
- Solid understanding of Microsoft Office Suite (Outlook, Word, and PowerPoint).
- Experience with WFM tools.
- Excellent interpersonal and communication skills (written and verbal).
- Ability to prioritize, organize, and synthesize data from multiple sources.
COMPENSATION
Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.
PAY RANGE:
$62,960.00 - $94,440.00
CULTURE AND BENEFITS:
At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:
- 401 (k) Plan, Employer Fixed Contributions & Company Matching
- Profit Sharing*
- Medical, Dental and Vision Coverage*
- Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
- Life Insurance
- Paid Time Off & Paid Holidays
- Paid Maternity Leave & Paid Parental Leave*
- Career Growth Planning & Nationwide Career Opportunities
For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.
PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact HRCompliance@andersencorp.com.
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
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Find JobsEntry Level Workforce Management Analyst Job Market
Who's Hiring
Top Industries Hiring
- Accounting & Auditing
- Manufacturing
- Staffing & Recruiting
- Technology & Software
- Distribution & Wholesale
Entry Level Workforce Management Analyst Jobs: Frequently Asked Questions
How do I get an entry level workforce management analyst job?
Employers hiring at this level look for foundational skills in workforce scheduling, data analysis, and contact center operations. Coursework or certifications in Excel, SQL, or workforce management software like NICE or Verint can set you apart. Internship experience in HR, operations, or call center environments is a strong signal. Highlight any academic projects involving forecasting, staffing models, or operational metrics in your application.
Which companies hire entry level workforce management analysts?
Companies hiring entry level workforce management analysts right now include EY, Uline, and J.Jill, based on current listings on Migrate Mate as of November 2026. A mix of large enterprises, healthcare systems, financial services firms, and contact center operators regularly bring on junior analysts to support scheduling and capacity planning teams.
Are there remote entry level workforce management analyst jobs?
Yes, though availability varies by employer and industry. About 29% of entry level workforce management analyst openings are remote or hybrid as of November 2026, making this a field where new grads can access opportunities outside their immediate geography. Contact center and tech-driven operations roles tend to offer the most flexible work arrangements at the entry level.
Are these new grad workforce management analyst jobs?
Yes, the listings here include new grad, recent graduate, and junior workforce management analyst roles. A new grad friendly posting typically welcomes zero to two years of experience and treats internships, class projects, or relevant certifications as qualifying credentials. Look for postings that mention training programs, rotational roles, or language like 'will train the right candidate' as strong signals that no prior full-time experience is required.
Which industries hire the most entry level workforce management analysts?
Entry Level workforce management analyst roles concentrate in Accounting & Auditing, Manufacturing, and Staffing & Recruiting, based on current listings on Migrate Mate as of November 2026. These sectors rely heavily on real-time staffing, shift scheduling, and demand forecasting, which creates consistent entry level demand for analysts who can support workforce planning with data and operational tools.