Remote Customer Solutions Manager Jobs
Remote customer solutions manager jobs are open across the U.S. in software, cloud services, financial technology, and enterprise SaaS, where distributed customer teams are the norm rather than the exception. Companies hiring remotely right now include Fastly, ARMADA, and AbbVie, from early-career associate roles to senior-level positions owning strategic accounts. See the openings below and apply to the ones that match your experience.
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Showing 5 of 64+ Remote Customer Solutions Manager jobs
Location: Remote
Job Title: Senior Customer Success Manager – Energy (Technical & Solutions-Focused)
Job Summary
We are seeking an experienced and customer-focused Senior Customer Success Manager (CSM) to lead strategic client relationships within our Energy Management Services (EMS) portfolio. This role is responsible for driving customer satisfaction, retention, and growth by ensuring clients realize maximum value from EMS solutions. The ideal candidate will bring strong domain expertise in energy management, sustainability, or utilities, combined with a proven track record in customer success and account management.
Key Responsibilities
- Serve as the primary point of contact for key EMS clients, building strong, long-term relationships with stakeholders.
- Drive customer onboarding, adoption, and engagement of energy management solutions and services.
- Develop and execute customer success plans aligned with client business objectives and sustainability goals.
- Monitor customer health metrics and proactively address risks to ensure high retention and satisfaction rates.
- Partner with internal teams (Sales, Product, Operations, Engineering IT) to deliver seamless customer experiences.
- Identify opportunities for upsell and cross-sell within existing accounts to support business growth.
- Provide strategic guidance to customers on energy optimization, efficiency improvements, and cost reduction initiatives.
- Track and report on KPIs, ROI, and value realization for EMS solutions.
- Act as the voice of the customer, providing feedback to product and leadership teams to enhance offerings.
- Lead business reviews (QBRs) and executive-level presentations.
Qualifications
- Bachelor’s degree in business,
- 7+ years of experience in Customer Success, or Client Services.
- Demonstrated ability to manage enterprise-level client relationships.
- Strong analytical skills with the ability to interpret energy data and performance metrics.
- Excellent communication and presentation skills, with experience engaging senior stakeholders.
- Proven track record of driving customer retention, satisfaction, and revenue growth.
Preferred Skills
- Knowledge of energy efficiency technologies, IoT, or building management systems (BMS).
- Familiarity with ESG, sustainability reporting, or carbon reduction initiatives.
- Experience with CRM tools (e.g., Salesforce) and customer success platforms.
- Ability to operate in a fast-paced, cross-functional environment.
Key Competencies
- Customer-centric mindset
- Strategic thinking and problem-solving
- Strong relationship management skills
- Data-driven decision-making
- Collaboration and leadership
What We Offer
- Opportunity to work at the forefront of energy management and sustainability innovation
- Collaborative and growth-oriented work environment
- Competitive compensation and benefits package
- Career advancement opportunities
The base salary for this position is $131,699- $164,635 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 07/15/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
#WAH
#LI-Remote
#Concentrix
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
Location: Remote
Job Title: Senior Customer Success Manager – Energy (Technical & Solutions-Focused)
Job Summary
We are seeking an experienced and customer-focused Senior Customer Success Manager (CSM) to lead strategic client relationships within our Energy Management Services (EMS) portfolio. This role is responsible for driving customer satisfaction, retention, and growth by ensuring clients realize maximum value from EMS solutions. The ideal candidate will bring strong domain expertise in energy management, sustainability, or utilities, combined with a proven track record in customer success and account management.
Key Responsibilities
- Serve as the primary point of contact for key EMS clients, building strong, long-term relationships with stakeholders.
- Drive customer onboarding, adoption, and engagement of energy management solutions and services.
- Develop and execute customer success plans aligned with client business objectives and sustainability goals.
- Monitor customer health metrics and proactively address risks to ensure high retention and satisfaction rates.
- Partner with internal teams (Sales, Product, Operations, Engineering IT) to deliver seamless customer experiences.
- Identify opportunities for upsell and cross-sell within existing accounts to support business growth.
- Provide strategic guidance to customers on energy optimization, efficiency improvements, and cost reduction initiatives.
- Track and report on KPIs, ROI, and value realization for EMS solutions.
- Act as the voice of the customer, providing feedback to product and leadership teams to enhance offerings.
- Lead business reviews (QBRs) and executive-level presentations.
Qualifications
- Bachelor’s degree in business,
- 7+ years of experience in Customer Success, or Client Services.
- Demonstrated ability to manage enterprise-level client relationships.
- Strong analytical skills with the ability to interpret energy data and performance metrics.
- Excellent communication and presentation skills, with experience engaging senior stakeholders.
- Proven track record of driving customer retention, satisfaction, and revenue growth.
Preferred Skills
- Knowledge of energy efficiency technologies, IoT, or building management systems (BMS).
- Familiarity with ESG, sustainability reporting, or carbon reduction initiatives.
- Experience with CRM tools (e.g., Salesforce) and customer success platforms.
- Ability to operate in a fast-paced, cross-functional environment.
Key Competencies
- Customer-centric mindset
- Strategic thinking and problem-solving
- Strong relationship management skills
- Data-driven decision-making
- Collaboration and leadership
What We Offer
- Opportunity to work at the forefront of energy management and sustainability innovation
- Collaborative and growth-oriented work environment
- Competitive compensation and benefits package
- Career advancement opportunities
The base salary for this position is $131,699- $164,635 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 07/15/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
#WAH
#LI-Remote
#Concentrix
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
See All 64 Remote Customer Solutions Manager Jobs
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Find JobsRemote Customer Solutions Manager Job Market
Who's Hiring
- Fastly27
- ARMADA4
- AbbVie4
- The Cigna4
- Fort Robotics2
Top Industries Hiring
- Technology & Software34
- Cybersecurity25
- Insurance2
- Fintech1
- Marketing & Advertising1
What Employers Look For
The qualifications that appear most often in remote customer solutions manager jobs.
- 3 to 5 years of experience in customer success, account management, or solutions consulting
- Proven ability to manage post-sale relationships and drive product adoption
- Experience with CRM platforms and customer success software
- Strong written and verbal communication skills for executive-level client interactions
- Ability to collaborate cross-functionally with sales, product, and engineering teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Solutions Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer solutions manager openings from across the U.S. in one place. Check regularly and apply directly to roles that match your background, since competitive remote postings fill fast once they get traction.
Prove your async communication upfront
Remote hiring teams evaluate your written communication before you reach an interview. Write your cover message clearly and concisely, mirror the tone of the job posting, and respond to any outreach promptly. Sloppy async communication signals a remote work risk.
Name the remote tools you already use
Remote customer solutions managers work daily in tools like Salesforce, HubSpot, Zendesk, Slack, and Zoom. Call these out explicitly in your resume and interviews so hiring managers don't have to guess whether you can operate in a fully distributed environment.
Highlight independent problem-solving examples
Remote employers want proof you can diagnose and resolve client issues without escalating to a manager in the same room. Prepare two or three specific examples of problems you owned and resolved end-to-end, framing each around the outcome you delivered for the customer.
Remote Customer Solutions Manager Jobs: Frequently Asked Questions
How do I get a remote customer solutions manager job?
Target remote-first software and SaaS companies, where customer solutions managers work entirely through digital channels and distributed teams are standard. Remote employers screen hard for written communication and self-direction, so your application and async follow-up carry real weight. Demonstrating CRM fluency, comfort with video calls and async tools, and a history of managing client relationships without in-person contact gives you a clear edge.
Which companies hire remote customer solutions managers?
Remote customer solutions manager roles are posted by Fastly, ARMADA, and AbbVie and others right now, based on current remote listings on Migrate Mate as of July 2026. Remote-first software companies, cloud platforms, and enterprise technology firms make up the largest share of hiring, reflecting how naturally customer solutions work translates to distributed team structures.
Can you get a remote customer solutions manager job with no experience?
Yes, but remote entry roles are harder to land because employers expect you to manage client relationships and troubleshoot issues independently from day one. SaaS startups and smaller remote-first companies are your best entry point. Showing strong written communication, familiarity with CRM tools, and any customer-facing work, even outside a formal customer solutions title, opens doors in lieu of direct experience.
Do you need a degree for remote customer solutions manager jobs?
Not always. Many remote employers care more about demonstrated results in customer retention, technical fluency, and the ability to manage accounts without supervision than about a specific credential. A proven history of solving client problems, strong product knowledge, and clear async communication skills can substitute for a degree, particularly at remote-first and growth-stage technology companies.
Which industries hire the most remote customer solutions managers?
The sectors hiring the most remote customer solutions managers are Technology & Software, Cybersecurity, and Insurance, based on current remote listings on Migrate Mate as of July 2026. These industries rely on distributed customer-facing teams because their products and services are delivered digitally, making the customer solutions manager role fully executable without a physical office.
See All 64 Remote Customer Solutions Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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